https://help.tallysolutions.com/docs/te9rel64/Voucher_Entry/Accounting_Vouchers/Credit_Note_Entry.htm

Recording Credit Note

Credit Note is a document issued to a party stating that you are crediting their Account in your Books of Accounts for the stated reason or vise versa.  It is commonly used in case of Sales Returns, Escalation/De-escalation in price etc.

A Credit Note can be entered in voucher or Invoice mode.

You need to enable the feature in F11:  Accounting or Inventory features .

To use it in Voucher mode you need to enable the feature in F11: Accounting Features -  Use debit and credit notes .

To make the entry in Invoice mode enable the option F11: Accounting Features -  Record credit notes in invoice mode .

To go to Credit Note Entry Screen,

1. Go to Gateway of Tally > Accounting Vouchers.

2. Click on Ctrl+F8: Credit Note on the Button Bar or press Ctrl+F8.

You can toggle between voucher and Invoice mode by clicking Ctrl+V .

Pass an entry for goods sold returned from Customer A:

Special Keys for Voucher Narration Field:

ALT+R: Recalls the Last narration saved for the first ledger in the voucher, irrespective of the voucher type.

CTRL+R: Recalls the Last narration saved for a specific voucher type, irrespective of the ledger.