https://help.tallysolutions.com/docs/te9rel66/Reports/browser-access/errors-browser-access.htm

Browser Reports - Errors & Resolutions

Related Topics

View Tally.ERP 9 Reports in Browser

FAQ - Browser Reports

The messages shown for browser access feature in Tally.ERP 9 are listed in this page.

1. The requested URL was not found. Unable to process the request. Click on any report name to generate the report.

2. Browser version incompatible. Update to latest version of the browser to view the reports.

3. The requested URL does not contain a company name. Unable to process the request. Click the report name to generate it again.

4. The requested URL does not contain report/collection details. Unable to process the request. Click on the report name to generate it again. FAQ - Browser Reports

5. The requested URL does not contain mode details. Unable to process the request. Click on the report name to generate it again.

6. The requested URL does not contain report/collection name. Unable to process the request. Click on the report name to generate it again.

7. Unable to download. Try again.

8. Unable to download. The company in the requested URL is offline. Connect the Company and try again.

9. Unable to download. Windows user account of the person using Tally.ERP 9 does not have write permission to the required path.

10. You do not have access to download this report or invoice. Contact the administrator of the company data.

11. The requested report cannot be generated. Click on the report name to generate it again.

12. You do not have access to this information. Contact the administrator of the company data.

13. The company in the requested URL is offline. Connect the company and try again.

14. You do not have access to this company data. Contact the administrator of the company data.

15. Report is too large to view in browser. You can view it in Tally.ERP 9.

16. Unable to reach BPS Server. Try later.

17. Authentication of company or companies to connect to Browser Proxy Server failed. Try later.

18. Cannot connect in Educational Mode.

19. Your session has expired. Please login again to continue!

20. Unable to download. MS Excel is not installed in the system where Tally.ERP 9 is running.

21. Unable to download. The file received from Tally.ERP 9 is empty. Export the report/voucher to excel in Tally.ERP 9.

22. Unable to download. The file received from Tally.ERP 9 is invalid. Export the report/voucher to excel in Tally.ERP 9.

23. <company name>: Failed to validate Tally.NET users. Unable to reach server.

24. <company name>: Failed to validate Tally.NET users. Response from server was empty.

25. <company name>: Server failed to validate Tally.NET users.

26. <company name>: Failed to validate Tally.NET users. Response from server was invalid.

27. <company name>: Failed to validate Tally.NET users. Response from server was incomplete.

28. <company name>: Failed to validate Tally.NET users. Internal error. Error Code: <code>

29. <company name> - Unable to connect for browser access. Failed to validate Tally.NET users.

30. <company name>: Failed to enable Tally.NET services for the email-ids. Unable to reach server.

31. <company name>: Failed to enable Tally.NET services for the email-ids. Unable to add users to the account linked to client license.

32. <company name>: Server failed to enable Tally.NET services for the email-ids.

33. <company name>: Failed to enable Tally.NET services for the email-ids. Response from server was empty.

34. <company name>: Failed to enable Tally.NET services for the email-ids. Response from server was invalid.

35. <company name>: Failed to enable Tally.NET services for the email-ids. Response from server was incomplete.

36. <company name>: Failed to enable Tally.NET services for the email-ids. Internal error. Error Code: <code>

37. <company name> - Unable to connect company. None of the users configured for browser access have Tally.NET services enabled.

1.

The requested URL was not found. Unable to process the request. Click on any report name to generate the report.

Cause

An invalid request is sent to Tally.ERP 9 for fetching a report. This occurs when the URL sent to Tally.ERP 9 is manually altered.

Solution

Click the back button of the browser to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

2.

Browser version incompatible. Update to latest version of the browser to view the reports.

Cause

An old version of the browser, which is incompatible with Tally.ERP 9 reports, is used to view reports.

Solution

Use the latest version of the browser.

3.

The requested URL does not contain a company name. Unable to process the request. Click the report name to generate it again.

Cause

The URL sent to Tally.ERP 9 is invalid as the company name is missing in the URL, or the name is incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

4.

The requested URL does not contain report/collection details. Unable to process the request. Click on the report name to generate it again.

Cause

The URL sent to Tally.ERP 9 is invalid as the report/collection details are missing in the URL, or the details are incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

5.

The requested URL does not contain mode details. Unable to process the request. Click on the report name to generate it again.

Cause

The URL sent to Tally.ERP 9 is invalid as the mode details are missing in the URL, or the details are incorrect or invalid.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

6.

The requested URL does not contain report/collection name. Unable to process the request. Click on the report name to generate it again.

Cause

The URL sent to Tally.ERP 9 is invalid as the report/collection name is missing in the URL, or the name is invalid or incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

7.

Unable to download. Try again.

Cause

The browser failed to download the report due to data size, or network/PDF/excel generation issues.

Solution

Generate the report again after some time, and then download.

In case the problem persists, you have to print the report as PDF or export to excel in the system where Tally.ERP 9 is installed.

8.

Unable to download. The company in the requested URL is offline. Connect the Company and try again.

Cause

The company is offline. It was disconnected after you selected the company in the browser.

Solution

Download the report when the company is connected again.

9.

Unable to download. Windows user account of the person using Tally.ERP 9 does not have write permission to the required path.

Cause

The PDF or excel document gets created in the Temp folder of the computer where the Tally.ERP 9 runnings. The Windows user working on this computer does not have write access to the Temp folder of the computer.

Solution

Contact your system administrator to give write access to the Windows user for the Temp folder of the computer.

10.

You do not have access to download this report or invoice. Contact the administrator of the company data.

Cause

The user trying to download the PDF does not have preview or print access.

Solution

Request the company data administrator to allow access for preview or print. These access rights will allow you to download reports while viewing in the browser.

11.

The requested report cannot be generated. Click on the report name to generate it again.

Cause

The browser fails to display the report due to:

Failure to read the report details sent by Tally.ERP 9

Network failure after the request was sent from the browser

Complete data not received from Tally.ERP 9 to display the report

Solution

Access the report after sometime.

12.

You do not have access to this information. Contact the administrator of the company data.

Cause

The user does not have the access rights to view that report in browser.

Solution

Request the company data administrator to give access rights for the report.

13.

The company in the requested URL is offline. Connect the company and try again.

Cause

Due to one of the following:

The company is not connected to the Internet.

The company name is invalid.

The company is disconnected in Tally.ERP 9 during the browser session.

Solution

Contact the office where Tally.ERP 9 is installed, and request a Tally.ERP 9 user to connect the company.

14.

You do not have access to this company data. Contact the administrator of the company data.

Cause

The Tally.NET ID used to log in to the portal is removed from the list of users in the company data. The company continues to appear in the list as the user had access earlier. However, since the access has been removed, the user cannot access the data any more.

Solution

Request the company data administrator to

Add the Tally.NET ID to the user list of the company.

Set Allow Browser Access to Yes

15.

Report is too large to view in browser. You can view it in Tally.ERP 9.

Cause

The size of the requested report is more than 10,000 line items (approx.) and 5 columns.

Solution

A report with data size of more than 10,000 line items (approx.) and 5 columns, cannot be generated for view in browser. You can view it locally in Tally.ERP 9.

16.

Unable to reach BPS Server. Try later.

Cause

The browser does not receive information from the server through which reports are sent by Tally.ERP 9.

Solution

Login after some time.

17.

Authentication of company or companies to connect to Browser Proxy Server failed. Try later.

Cause

The requested company is online but fails to authenticate the request from the user.

Solution

Try to connect the company after some time.

18.

Cannot connect in Educational Mode.

Cause

Tally.ERP 9 has gone to Educational Mode due to which you cannot connect the company to give Browser Access to reports.

Solution

Activate/Reactivate the license.

19.

Your session has expired. Please login again to continue!

Cause

You are trying to open a new report after leaving the browser idle for 7 consecutive days.

Solution

Login again.

20.

Unable to download. MS Excel is not installed in the system where Tally.ERP 9 is running.

Cause

This occurs when Tally.ERP 9 is not able to export report or voucher in excel format as MS Excel is not installed in the system where Tally.ERP 9 is running.

Solution

Install MS Excel in the system where Tally.ERP 9 is running in order to download reports or vouchers in excel format in browser.

21.

Unable to download. The file received from Tally.ERP 9 is empty. Export the report/voucher to excel in Tally.ERP 9.

Cause

The browser is unable to download the excel as the file received from Tally.ERP 9 is empty.

Solution

Export the report or voucher in excel format directly from Tally.ERP 9. You can also contact Tally Support to resolve the issue.

22.

Unable to download. The file received from Tally.ERP 9 is invalid. Export the report/voucher to excel in Tally.ERP 9.

Cause

The browser is unable to download the excel as the file received from Tally.ERP 9 is invalid.

Solution

Export the report or voucher in excel format directly from Tally.ERP 9. You can also contact Tally Support to resolve the issue.

23.

<company name>: Failed to validate Tally.NET users. Unable to reach server.

Cause

Tally.ERP 9 is unable to communicate with the server to due connectivity issues.

Solution

Check internet connectivity and connect the company again.

24.

<company name>: Failed to validate Tally.NET users. Response from server was empty.

Cause

The response received from the server for validation request was empty.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

25.

<company name>: Server failed to validate Tally.NET users.

Cause

Server was unable to process the request to validate the users.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

26.

<company name>: Failed to validate Tally.NET users. Response from server was invalid.

Cause

The response received from the server for validation request was invalid.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

27.

<company name>: Failed to validate Tally.NET users. Response from server was incomplete.

Cause

The response received from the server for validation request was incomplete.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

28.

<company name>: Failed to validate Tally.NET users. Internal error. Error Code: <code> .

Cause

Server was unable to process the request to validate the users and sends a error code.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

29.

<company name> - Unable to connect for browser access. Failed to validate Tally.NET users.

Cause

Failed to connect the company as the server was unable to validate the user Ids specified.

Solution

Check internet connectivity and connect the company again. Contact Tally Support if the issue persists.

30.

<company name>: Failed to enable Tally.NET services for the email-ids. Unable to reach server.

Cause

Tally.ERP 9 is unable to communicate with the server due to connectivity issues.

Solution

Check internet connectivity and connect the company again.

31.

<company name>: Failed to enable Tally.NET services for the email-ids. Unable to add users to the account linked to client license.

Cause

The account or site Id used to authorise the user access is invalid.

Solution

Update the license and check if the site of license active at the client is in rejected state on Tally portal. Reactivate the license or use a active license in client.

32.

<company name>: Server failed to enable Tally.NET services for the email-ids.

Cause

Server was unable to process the request to enable Tally.NET services for the users.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management.

Contact Tally Support if the issue persists.

33.

<company name>: Failed to enable Tally.NET services for the email-ids. Response from server was empty.

Cause

The response received from the server for enabling Tally.NET services for the users was empty.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management.

Contact Tally Support if the issue persists.

34.

<company name>: Failed to enable Tally.NET services for the email-ids. Response from server was invalid.

Cause

The response received from the server for enabling Tally.NET services for the users was invalid.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.

35.

<company name>: Failed to enable Tally.NET services for the email-ids. Response from server was incomplete.

Cause

The response received from the server for enabling Tally.NET services for the users was incomplete.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail Ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail Ids in Control center > User Management .

Contact Tally Support if the issue persists.

36.

<company name>: Failed to enable Tally.NET services for the email-ids. Internal error. Error Code: <code> .

Cause

Server failed to enable Tally.NET services for the users and responded with a error code.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail Ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.

37.

<company name> - Unable to connect company. None of the users configured for browser access have Tally.NET services enabled.

Cause

Failed to connect the company as none of users with browser access have Tally.NET services enabled.

Solution

Connect the company after some time. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.