FAQ - Error Messages While E-mailing

This page contains some of the commonly faced error messages while working with Tally's e-mail facility.

1. Could not handshake with e-mail server

2. Bad to Address (due to incorrect e-mail address)

3. Mail server connection failure!


Could not handshake with e-mail server

Cause: The hostname might contain a special character, or there might be a problem in e-mail connectivity.


Ensure that special characters (such as ‘_ ‘, ‘-’, ‘#’) are removed from the hostname. To get the hostname:

o Go to Command Prompt .

o Type <hostname>.

o Press Enter .

Ensure that the e-mail server is connected .


Bad To Address - while sending e-mails from Tally.ERP 9

Cause: Incorrect SMTP (Outgoing Mail Address) was entered in the email client.

Solution: Ensure that the correct SMTP (Outgoing Mail Address) is  specified in your e-mail client. For example , in Outlook mail:

Open Outlook account > Tools > Accounts > Properties > Servers.

Specify the correct SMTP address in the Outgoing Mail field.

Enter the same SMTP address in Tally in the E-mail Server field while mailing the report.


Mail server connection failure!


o The port of the outgoing E-mail Server is being blocked by the Firewall in the system.

o The e-mail request from Tally.ERP 9 is being forwarded to a wrong port.


Exclude the outgoing e-mail server's port from the system Firewall and the external Firewall.

Enable SSL in e-mail settings in Tally.ERP 9.

o Go to Gateway of Tally > F12: Configure > E-Mailing .

o Set Use SSL to Yes in the E-Mail Configuration screen.

o Press Ctrl+A to accept.