This page contains some of the commonly faced error messages while working with Tally's e-mail facility.
1. Could not handshake with e-mail server
2. Bad to Address (due to incorrect e-mail address)
3. Mail server connection failure!
Could not handshake with e-mail server |
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Cause: The hostname might contain a special character, or there might be a problem in e-mail connectivity. Solution: ● Ensure that special characters (such as ‘_ ‘, ‘-’, ‘#’) are removed from the hostname. To get the hostname: o Go to Command Prompt . o Type <hostname>. o Press Enter . |
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Bad To Address - while sending e-mails from Tally.ERP 9 |
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Cause: Incorrect SMTP (Outgoing Mail Address) was entered in the email client. Solution: Ensure that the correct SMTP (Outgoing Mail Address) is specified in your e-mail client. For example , in Outlook mail: ● Open Outlook account > Tools > Accounts > Properties > Servers. ● Specify the correct SMTP address in the Outgoing Mail field. Enter the same SMTP address in Tally in the E-mail Server field while mailing the report. |
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Mail server connection failure! |
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Cause: o The port of the outgoing E-mail Server is being blocked by the Firewall in the system. o The e-mail request from Tally.ERP 9 is being forwarded to a wrong port. Solution: ● Exclude the outgoing e-mail server's port from the system Firewall and the external Firewall. ● Enable SSL in e-mail settings in Tally.ERP 9. o Go to Gateway of Tally > F12: Configure > E-Mailing . o Set Use SSL to Yes in the E-Mail Configuration screen. o Press Ctrl+A to accept. |
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Will the invoices and reports e-mailed from Tally.ERP 9, appear in the 'Sent Items' folder of the e-mails accounts? |
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Yes. The e-mails sent from Tally.ERP 9 using e-mail IDs of Yahoo mail, Gmail and Outlook mail, will appear in the Sent Items folder of the respective e-mail accounts. |
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On entering incorrect 'To E-Mail Address' from Tally.ERP 9, will I receive a notification on e-mail delivery failure in the e-mail account? |
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Yes. If you enter an incorrect To E-Mail Address , using email IDs of Yahoo mail, Gmail and Outlook mail, an e-mail regarding delivery failure will appear in the Inbox of these e-mail accounts. |
