Last updated - May 2019
This topic will take you through some of the issues that might occur while preparing your returns using the GST Offline Tool or while filing your returns on the GST portal.
1. Error: File could not be Uploaded! Download the latest version of Offline tool to generate the JSON file or ensure to validate your uploaded file against the template published at Specification Portal.
This error may appear while uploading the JSON file to the GST portal. Some of the possible solutions are listed below:
● Download the latest release of Tally.ERP 9.
● This issue may occur when invoice numbers are not maintained for purchases from unregistered dealers or sales, and the JSON file is generated with document summary from Tally.ERP 9.
In GSTR-1 , select Document Summary and drill-down to check the voucher type serial number is blank. If it is blank provide the voucher number in the relevant vouchers, and try to upload with new JSON.
2. Unable to enter data or modify the uploaded invoices in the GST portal. A message appears stating that you have crossed the invoice limit of 500 invoices for a particular table (for example, B2B), and you have to download the invoices to the GST Offline Tool.
Workaround : If you have more than 500 invoices in a particular table (for example, B2B), you have to:
o Download the invoice data from the portal.
o View it in the GST Offline Tool and make the required modifications.
o Generate a fresh JSON from the GST Offline Tool.
o Re-upload your data to the GST portal.
3. In the Prepare Online section, the invoice count does not get refreshed after I add the invoice details.
Click Generate Summary button that appears at the bottom of the GSTR-1 online form, to refresh the invoice count and values.
4. I am not able to work on the Offline Utility tool of GSTR-1, and I do not have Internet Explorer 11 on my computer. What should I do?
You can use Chrome to open the offline utility tool. Download Chrome and make it your default browser.
5. In HSN Summary the complete description is not appearing.
As per GST, you can view only up to 30 characters of HSN description in GSTR-1 . Hence, only the first 30 characters of the HSN description will appear in the HSN Summary.
1. There is no provision to upload the invoices for the following sections from the Excel template to the GST Offline Tool:
o Exempt sheet - Nil Rated , Exempt , Non-GST columns
o Docs sheet - Documents issued column
Workaround : You have to manually enter the details for these columns directly on the GST portal by referring to the table-wise format of GSTR-1.
2. When the combination of HSN code and its description is not unique, an error appears on the GST Offline Tool and GST portal.
This issue may occur when multiple UQCs are being used for a single HSN, and HSN Code - HSN Description combination is not unique for each UQC for a given HSN code.
Workaround : If you have used multiple UQCs for a single HSN, you have to modify the descriptions and keep the HSN Code - HSN Description combination unique for each UQC for a given HSN code. You can do this by importing the Excel sheet or CSV file in the offline tool.
1. The Status of GSTR-1 appears as Processed with Error while uploading invoices related to CDNR and CDNUR, even though the corresponding B2B invoices are present.
Cause : This error occurs when invoice numbers are already available in GSTR-1 , or when there is a mismatch in tax details.
Solution : Download the error report from the GST portal.
In the GST Offline Tool :
o Go to the section Open Downloaded Error File from GST Portal and click Open .
o Enter the path on your computer where the error report is present.
o Note down the GSTINs and the associated invoice numbers.
On the GST portal ( www.gst.gov.in ):
o Go to Login > Return Dashboard .
o Select the period.
o Go to Prepare Online .
o Click the relevant section ( B2B or CDNR ).
o Select the relevant GSTIN and Invoice Number ( Uploaded by Supplier / Uploaded by Tax Payer ), and take the required action.
2. Error: System Failure while uploading B2B & CDNR invoices.
We have noted this query and reported the same to the GSTN team for a possible resolution.
3. Refund vouchers are not supported on the GST portal and the GST Offline Tool. How do I upload the invoices?
We have noted this query and reported the same to the GSTN team for a possible resolution.
4. Sale or purchase transactions involving e-commerce operators are not supported on the GST portal. How do I upload the invoices?
The e-commerce transactions are not accepted as B2B transactions in the portal. You need to record the sales transactions by selecting Sales to consumer as the nature of transaction, to view it under B2C.
5. I cannot enter negative quantities in the HSN Summary in the GST Offline Tool. However, I can enter negative values.
We have noted this issue and reported the same to the GSTN team for a possible resolution.
Workaround : You have to manually enter the negative quantities in the HSN Summary on the portal.
1. When I export data to GSTR-3B, the #Value! error appears in the Total row. How do I resolve this issue?
This error may appear when English (United States) is used as the keyboard language. Since the English (United States) keyboard does not have rupee symbol, the Total of values exported to GSTR-3B template may appear with the error #Value! .
To resolve this issue:
● Change the keyboard language to English (India) .
Go to Control Panel > Language > Language options , and add English (India) as the Input method .
● Export the data to a fresh template of GSTR-3B.
