Remote Access

To remotely access the support centre you need to first access the support centre locally and the login to the support centre for remote access.

To login to the support centre from a remote location follow the steps shown:

From the Company Info menu or Gateway of Tally > Support Centre

• Click L: Login or press Alt + L.

• The Login As Remote Tally.NET User screen appears as shown.

• Enter your Email ID in the field provided.

• Enter your Tally.NET Password in the field provided.

To post an issue or a query related to Shoper 9 or Tally Developer you need to login remotely using valid Email ID of the respective product. The issue/query posted is routed to the respective support desk.

To reset the password click F5: Reset Password or press F5

In case the user is logging in to Control Centre, Support Centre, Remote User, Surrender License and Update License for the first time after creating the account. Tally.ERP 9 will automatically take you to change the password. To know more on how to change the password click Change My Password.

• Press Enter

• The Select Account option along with the list of User Accounts pops up when your E-mail ID is linked to a Single or Multiple Accounts. Select the required User Account and press Enter.

• The Support Centre of your account will be displayed as shown.

Click on L: Logout or press Alt + L, if you wish to Logout from Support Centre.

Note: The selected Account ID will be displayed in the top left hand corner of the screen and your User ID will be displayed in the top right hand corner of the screen.

The key combination Alt + L is used to toggle between Login/Logout.

In case you forget the Tally.NET Password you can Reset Password by clicking F5: Reset Password or press F5. The new password will be sent to your E-mail address.

• In case, your ID (user name) is linked to multiple accounts refer the topic Select Account