Quick help and support: The Support Centre makes it easy and convenient to reach out to the system, which includes Tally Support and the Tally Service Partner, to offer help and support on any product, at the click of a button.
Access solutions to your problems any time: This feature facilitates instant reference to the solutions provided for your queries at any point of time.
Avoid repeated explanations: The availability of information on issues, interactions and resolutions, to the entire Tally Support Team, including the Tally Service Partners dramatically reduces the need for repeated explanations on issues/support queries and thereby ensures quality help and support.
Track your issues on real-time basis: The Support Centre enables you to track the status of your queries including the full chain of interactions irrespective of the mode of communication. If you have posted a query from the Support Centre within Tally.ERP 9 and then interacted over the phone, you will be able to see both the interactions.
Access issues of any Location/Site: In case of a Multi-site License, you can view the details pertaining to issues of any location /site from any of your sites.
Reach out to your nearest Service Partner instantly: You can search for a service partner and post your queries instantly.
Access your Support Centre remotely from any Tally.ERP 9: As an authorized Tally.NET user, the Support Centre feature can also be accessed remotely from any machine having Tally.ERP 9 installed on it and activated or in educational mode.
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