Go to Company Info. menu or Gateway of Tally > Support Centre [Ctrl + H] > F12: Configure
You can use this option to set the configuration according to your requirement.
Note: The configuration setting options available under F12 Configure are also available in the buttons toolbar such as, F1: Detailed/ Condensed, F2: Period, F3: Group by and F4: Thread/ List View, F9: Status Filter and F10 Page Size.
You can re-set the default period to display the queries as per your requirement. Select Last 15 Days from the Default Period list to display the query listed for the past 15 days. Similarly, you can choose other options from the Default Period list to display the queries for the respective period.
This option allows you to view the list of queries on the basis of the Grouping options selected.
In cases where Date is selected from the Default Grouping list, the queries are displayed in a chronological order (Date wise)
In cases where Site option is selected from the Default Grouping list, the queries are displayed Site/ Location wise.
Note: The option Site under Default Grouping will not be listed for Single Site users.
In cases where the Status is selected from the Default Grouping list, the queries are displayed on the basis of the Status (All/Pending/Closed).
This Option allows you to set the default Status, i.e., All, Closed or Pending, for any Group by option selected.
You can opt to view the list of queries either in a List View or in a Thread View mode.
In cases where the option List View is selected, the query list can be viewed in List View mode.
In cases where the option Thread View, the query list can be viewed in Thread View mode.
You can opt to view the list of queries in either a Detailed or Condensed mode.
The Detailed View Mode displays the list of queries in detail, based on the Status (All/ Pending/ Closed) selected.
The Condensed View Mode displays only the count of queries based on the Status (All/ Pending/ Closed) selected.
Note: The Default View Mode option will be disabled in case Date is selected under Default Grouping option.
This option allows you to list the number of queries/ issues to be listed in the Support Centre screen, for instance: 15, 20, 25 and so on.
The default Page Size is 10, i.e., the Support Centre screen displays 10 query rows at a time. The next set of 10 queries can be viewed by clicking the link ‘X rows more, show next x rows’ link available below the list.
Note: The Page Size can be set to display between 10 and 100 rows.
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