FAQ - Error Messages and Queries on License

1.

License is in use on Gateway - System Name: Port. Connect Gateway – System Name: Port or reconfigure license path on Gateway – System Name: Port and restart.

Cause: This error occurs when multiple Tally Gateway Servers are installed in different folders point to same license file path.

For example , Tally.ERP 9 Release X installed in Folder A and license is active. Now install same Release X in a different Folder B. In the startup menu go to Configure Existing License , select License File option, and in the license file path field provide the path of Folder A. On accepting the screen the above error message is displayed.

Solution: Reconfigure the existing license , and retry.

2.

Maximum RDP limit exceeded. Close one or more Tally.ERP 9 instance accessed using RDP and try again.

Cause: This error occurs when the number of remote users accessing the same license exceeds the permissible limit.

Solution: Close the Tally clients currently running on remote desktop system, and retry.

3.

Only Account Administrator or Site Administrator can perform this activity.

Cause: This message appears when you try to update the license without valid administrator login details.

Solution: Use account or site administrator e-mail ID and password to continue.

4.

Silver License with serial number “XXXXXXXXX” is in use on “system name”. Exit all instances of Tally.ERP 9 and try again.

Cause: This error occurs when more than one user try to access the same single user license at the same time.

Solution: To access a single user license from a different system, close the Tally.ERP 9 instance that is currently accessing the license.

5.

Connect gateway server to internet. License is Inactive.

Cause: This error occurs when the system where the license is activated is not connected to the Internet after the offline limit has been reached. For example , if the offline limit for a license is set to 30 days, and the computer is not connected to the Internet for more than 30 days, then the license status changes to inactive mode.

This error appears in the License & Services segment of the Calculator Panel , as shown below:

Solution: Connect the system to the Internet and try again.

6.

Insufficient Permission while activating a Tally Product License

Cause: This error occurs when the user does not have sufficient rights, or system.ini and system.ini.bak files are in read-only mode.

Solution:

● Login with administrator rights.

● Clear the read-only option in the properties of system.ini and system.ini.bak.

● Clear the file-hide option if the files/folders are hidden.

7.

You do not have sufficient rights to perform this action. Check your system security settings for the license file, and try again.

Cause: This error occurs when a user with insufficient rights tries to activate, update, or perform any operation that requires accessing the license file.

Solution: Check the security settings of the license file, and clear the Read-only option, and retry.

1.

Can I use more than one instance of Tally.ERP 9 in the same computer?

Yes, you can use any number of Tally.ERP 9 instances in the same computer.

2.

Can I move Tally.ERP 9 license from one computer to another?

Yes, you can move Tally.ERP 9 from one computer to another.

● Surrender the license from the computer where the license is active.

● Reactivate the license in the computer where you want to use it.

3.

Can I use more than one Release of Tally.ERP 9 in the same computer?

Yes, you can use more than Release of Tally.ERP 9 in the same computer.

● If you have a Silver edition license, you can use two different Releases at the same time using the Tally Gateway Server . To use multiple releases, use the License file path option to obtain the license for the releases that you want to use.

● If you have a Gold edition, you can use multiple releases at the same time.

4.

How do I activate and add my Tally.ERP 9 license to an existing Account, and manage all licenses using a single e-mail ID?

You can activate your Tally.ERP 9 license as a Multi-Site Account , your license will be added as one of the Site license under the existing account.

5.

How do I reject a Site license activation request from Control Centre?

You need to login to Control Centre to reject the Site license activation request.

● Press Ctrl+K to view the Control Centre login screen.

● Enter the administrator or site administrator e-mail ID and password.

● Press Enter to save.

● Select the required Account .

● Click I : License Management , and set the Status to Reject , to reject the activation of the Site license.

6.

Is a valid TSS subscription required for filing E-Returns from Tally.ERP9?

E-Returns can be filed from Tally.ERP 9 even without a valid TSS subscription.