You can click on Reply to seek further clarifications/information required on the response received from the Tally Support Centre or a Service Partner for the query raised. You can also forward any of the mails, with the status mentioned Pending or Closed by selecting the required query from the list.
To reply to a query
1. Go to Help > Support Centre and enter the Tally.NET login details.
2. Select the query that needs to be replied/forwarded.
3. Click R: Reply .
The Post Your Response window is displayed as shown:
o Description: Type the query description here.
4. Press Enter to send the query.
The reply mail will be updated in the Support Centre query list, as shown below:
You can view the reply along with the query, as it is linked to the ticket number of the query raised. This can be viewed by selecting the subject under Ticket Interactions in the main screen of the Support Centre, and also through Thread View, Zoom in Content , or Go to Browser options.
Note : The ticket number of the query/issue to which reply has been posted will automatically be displayed on top of the form, as shown in the image.
