You can post your query for any support required on functional, and technical aspects of the product. You can post the queries of Tally.Developer 9 as well as TDL language.
To add a new query/issue
1. Go to Help > Support Centre .
2. Click N:New Issue .
3. Enter the details in the Post Your Support Query screen.
● Send to : Select New Service Partner or Tally Solutions Pvt. Ltd. in this field.
o If you select New Service Partner , the recipient of the query/issue will be a Service Partner. In case you select Tally Solutions Pvt. Ltd. , the recipient of the query/issue will be the Tally Support (Tally Support Centre).
o To choose a Service Partner, select New Service Partner from the Send field. The Service Partner could be the one from whom you have procured the Tally.ERP 9 software or the one with whom you have entered into a service contract. The Partner Search screen appears and you can search for a service partner based on the partner's Location or Name.
● Subject : type the subject of the Query raised and press Enter or click A: Accept to go to the next field.
● Description : type the query description and press Enter or click A: Accept to go to the next field.
4. Press Enter to send the query. The New query will be updated in the Support Centre query list as shown below:
