Could not install product help

Release Notes - Release 6.2
Installation and Licensing
- Installing Tally.ERP 9
- Activating Your Tally.ERP 9 License
- Activating Your Tally.ERP 9 License as a Multi-Site Account
- Updating Your Tally.ERP 9 License
- Configuring Your Tally.ERP 9 License
- Surrendering Your Tally.ERP 9 License
- Reactivating Your Tally.ERP 9 License
- Renewing Your TSS Subscription
- Upgrading to the Latest Tally.ERP 9 Release
- Uninstalling Your Tally.ERP 9
- Rental License
- Licensing - FAQ
Upgrading to Tally.ERP 9 Release 6
Maintaining Company Data
- Creating and Maintaining a Company
- Loading a Company
- Maintaining Group Company
- F11: Company Features
- F12: Configuration
Creating Masters
- Accounts Information
- Inventory Information
Voucher Entry
- Accounting Vouchers
- Inventory Vouchers
- Optional & Non-Accounting Vouchers
- Order Processing
- Advanced Voucher Entry
Advanced Accounting and Inventory Features
- Cost Categories
  - Creating a Single Cost Category
  - Altering a Cost Category
- Cost Centres
  - Creating a Single Cost Centre
  - Altering a Cost Centre
- Budgets
- Interest Calculations
- Cheque Printing
- Multi-Currency
- Multi Address
- Credit Limits
  - Setting Credit Limits
  - Exceeding Credit Limits
- Scenario Management
- Job Costing
- Reorder levels and Reorder Quantity
  - Specifying Advanced Reorder Levels and Minimum Quantities
  - Reorder Status and Quantities to Order
- Price Levels and Price Lists
- Point of Sale (POS)
- Pre-Closure of Order
- Item Cost Tracking
- FAQs - Advanced Accounting and Inventory Features
Reports
- Basic Features of Displaying Reports
- Modifying Reports
- Display Financial Statements
- Display Registers & Ledgers
- Display Inventory Reports & Statements
- Management Information System (MIS) Reports
- Printing Reports
Banking
- Setting up Banking Features
- Creating Bank Ledgers
- Creating Party Ledgers
- Creating Payment Voucher with Voucher Class
- Cash Deposit Slip
- Payment Advice
- Cheque Management
- e-Payments
- Bank Reconciliation
- FAQs on Banking
Job Work
- Introduction to Job Work in Tally.ERP 9
- Enabling Job Work in Tally.ERP 9
- Creating Masters
- Job Work Out Process (Transactions & Reports
  - Job Work Out Transactions
  - Job Work Out Reports
- Job Work In Process (Transaction & Reports)
  - Job Work In Transactions
  - Job Work In Reports
Statutory and Taxation (India)
- GST
- Getting Started with Statutory and Taxation
  - Define Statutory Details and Record Transactions
  - Generate and File Returns
    - Triangulate and Generate Returns
- VAT
- Excise
- TDS
- TCS
- Service Tax
International Taxation
- Kenya (VAT)
Payroll
- Payroll Features of Tally.ERP 9
- Enabling Payroll in Tally.ERP 9
- Five Easy Steps to Generate a Pay Slip
- Creating Payroll Masters (Payroll Info)
- Payroll Voucher Entry / Transactions
- Payroll Reports
- Payroll - FAQs
- Budgetary Changes 2014-15
- Budgetary Changes 2016-17
- Budgetary Changes 2017-18
Audit/Verification Tools
- India
- International
Tally Software Services (TSS)
- Creating Remote Users
  - Create Tally.NET User
  - Create Tally.NET Auditor
- Authorising Security Levels
  - Authorising Tally.NET Users
  - Authorising Tally.NET Auditors
- Assigning Security Controls
  - For Tally.NET User
  - For Tally.NET Auditor
- Connect Company to Tally.NET Server
- Remote Login
Data Management
- Backup & Restore
  - Taking a Data Backup
  - Restoring Backup
- Split a Company
  - Splitting Company Data
  - Verify Company Data
- Import Data
  - Import Masters
  - Import Vouchers
- Export of Data
- E-Capabilities
- Tally ODBC
- SQL Query
- Connectivity and Compatibility with Tally.Server 9
Access Controls & Security Management
- Security Controls
- Tally Audit Feature
- TallyVault
  - Enabling Tally Vault
  - Altering TallyVault for a Company
- Data Security in Tally Products
Data Synchronisation
- How to Synchronise Data
- On-Demand Synchronisation
  - Synchronisation via Tally.NET Server
- Online Synchronisation
  - Synchronisation via Private Network
  - Synchronisation via Tally.NET Server
- Additional Synchronisation Operations
- FAQs
Short Message Service (SMS)
- Configure Tally.ERP 9 for SMS
- Connect Company to Tally.NET Server
- Access Information via SMS
- Changing SMS Suffix of a Company in Tally.ERP 9
- Natural Language
  - Natural Language for the Business
  - Natural Language for the System
Control Centre
- Login to Control Centre
- Login as Remote User
- Change Password
- Reset Password
- Control Centre for an Account
- Licensing & Configuration
- Licensing & Configuration for Multi Site
- User Management
- Jobs & Recruitment
  - Recruitment
  - Employee Assessment
- Account Management
- Account TDLs
  - Deploying Account TDLs
  - Unlink TDL Configuration
- My Tally.NET Account Single Site
- My Tally.NET Accounts Multi Site
Support Centre
- About Support Centre
- Accessing Support Centre
- Adding New Issue in Support Centre
- Reply to an Issue
- Close an Issue
- Button Options in Support Center
Error Messages
- Upload
- Installation
- Voucher Entry
- E-Mail
- Printing
- Data Split
- TSS
Table Search
- Table Search
TallyShop
- Introduction to TallyShop
- Buying Customised Solutions
- Accessing Add-ons Help

Cause

Installation of the product help can fail if the installer is corrupt, or when old help files in the installation folder are already open, and in use.

Solution

Close all instances of the help file that may be open and reinstall the help. If the installation fails again, download a new help installer from the download center, and retry.

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