Verify the following and make the suggested changes.

In the Customer Portal:

1. Check the license status of TallyPrime. The status of the license used in TallyPrime client should be Confirmed or Active .
   • Change the status if it is pending for confirmation. Login to Customer Portal > Control Centre > Account Management > License Management . In case the status is pending for confirmation then confirm the same by choosing View/Edit Site Profile under Actions .
2. Add the user to list of Tally.NET users in the Control Centre of customer portal. In case the user you want to give access to browser reports is not already a Tally.NET user. Newly added Tally.NET users will receive the password in the mail.
   1. Log in to Customer Portal > Control Centre > Account Management > User Management > Manage Users . Click CREATE USER . Add the user and enable Tally.NET services for the user.
   2. In case the user is already added, enable Tally.NET services for the user. Under Manage Users , select a user and click View/Edit User under Actions .

In TallyPrime client:

1. Add the same user under Users and Passwords in TallyPrime client.
   1. Log in as company admin in TallyPrime client. Press Alt+K (Company) or click on Company menu from Top menu bar > Users and Passwords .
   2. Choose the security level as NET Owner , Tally.NET User or Tally.NET Auditor . You can also choose any other security level that has Use Tally.NET Authentication enabled. Add the same user and enable browser access.

Note : You can check if the security level has Use Tally.NET Authentication enabled, in Types of Security .

2. Connect the company (Alt+K (Company) or click on Company menu from Top menu bar > Connect ). Check the Connectivity Status (Alt+K (Company) or click on Company menu from Top menu bar > Connectivity Status) report to ensure company is connected for browser access.
3. Refresh the list in the browser. The connected company is shown.

Click here for more details on browser reports.

1. Check the company connection status in TallyPrime. The (c) is now shown next to the company name in List of Selected Companies in Gateway of Tally if the company is disconnected. Connect the company (Alt+K (Company) or click on Company menu from Top menu bar > Connect) again and refresh the list of companies.
2. In case the company is connected but is shown as offline in the browser, check the Connectivity Status (Alt+K (Company) or click on Company menu from Top menu bar > Connectivity Status) report. In case the company is not connected to browser access, connect the company again and refresh the list of companies.
3. In case company is connected for browser access but is shown as offline in browser, then check the connect name of the company (Alt+K (Company) or click on Company menu from Top menu bar > select Online Access > type or select Contact Details > Company Display Name). The company is shown online with this connect name in the list.

Click here for more details on browser reports.

1. In case the company was online earlier but it does not appear now.
   • Check if the user is added to the Users and Passwords of the company with browser access enabled. Connect company.
2. In case the company was never shown in the list.
   • Follow the steps in No companies are listed in my account. Why?

Click here for more details on browser reports.

You can configure the required companies to connect on loading.

Press Alt+K (Company) > Online Access.

Once the companies are configured, you can connect the companies one at a time.

Access TallyPrime reports on any device from anywhere using secure technology. To know more, click here .

Your business data is secure as the data remains with you and is not stored anywhere else. Further, you can decide who can access different reports.

Your data is fetched on demand from your TallyPrime Company. If you disconnect the internet connection on your computer running TallyPrime, and the browser page is reloaded/refreshed, it will not show any data.

You can access TallyPrime reports using a web browser from any device. You need to upgrade to TallyPrime. To know more, click here.

Any device that supports internet browsing can be used to view TallyPrime reports.

To avail this feature, TallyPrime should be installed in Windows Vista or later.

For optimal experience we recommend a connection with minimum speed of 512 Kbps.

When you access a report in browser, the report gets generated in your TallyPrime client, and is sent to the browser via the Internet. Performance of report generation will remain almost the same at the client when accessing from the client, or from a browser. The internet transmission may take a bit of extra time in the case of a large report or a slow connection.

In Remote Access and Browser Access, you can access TallyPrime data from other devices. Remote access needs a TallyPrime client installation to access your data, and you can use the complete functionality. In Browser Access, currently you can only view reports.

By default,

• Tally.NET User has the facilities of Data Entry, and hence these users will not be able to view a few reports in browser.
• Tally.NET Owner and Tally.NET Auditor have facilities of an Owner, and hence they will be able to see all reports available for viewing.

Yes, you can use the same e-mail ID (used to create Tally.NET ID) to view reports of different companies in browser. Allow browser access to the same e-mail ID in all the required companies.

Click here to know the list of IPs that need to be excluded by the firewall or proxy. <need to link to this page>

<https://help.tallysolutions.com/article/Tally.ERP9/faqs/exclude-ip-firewall.htm>

The data accessed over browser is always secure and doesn’t depend on whether security is enabled in the company or not. Check the link here to understand how browser access of data is secure.

If you are using an Android phone with Google Chrome browser 

Perform the following steps:

1. Open browser on your device and type www.tallysolutions.com
2. Log in with your Tally.NET ID and Password.
3. Select your Account ID (Account Type – Customer).
4. In the List of Companies screen, click the three dots (browser settings – which is on the top-right corner of the browser).
5. Select Add to Home Screen and click Add.
   The shortcut icon for browser reports will be added to the home screen of your device.

If you are using an iOS phone with Safari browser

Perform the following steps:

1. Open browser on your device and type www.tallysolutions.com
2. Log in with your Tally.NET ID and Password.
3. Select your Account ID (Account Type – Customer).
4. In the List of Companies screen, click the Share icon.
5. Select Add to Home Screen and click Add.
   The shortcut icon for browser reports will be added to the home screen of your device.

No. You need an active TSS subscription to view TallyPrime reports in browser.

To view TallyPrime reports in browser, you need to have a valid license (Silver/Gold/Tally Server 9) and an active TSS. Your 7-day free trial license is a Multi-User Gold license with active TSS for seven days, hence, you can view TallyPrime reports in browser.

Currently, you can have any number of Tally.NET users who are allowed browser access can view reports in browser. User limits will be coming soon based on the license type.

Currently, you can have any number of sessions for viewing reports in browser in any type of license. Number of sessions per user limits will be coming soon.

You can create a Tally.NET ID using the Control Centre on the Tally portal.

Click here to know how to create a Tally.NET ID on Tally portal.

Frequently used business reports can be viewed in browsers. More will get added subsequently. To view the list click here.

You may not have access to these reports. Request your administrator to provide access. Or, you can allow access to these reports in TallyPrime.

Yes. You can define the access rights for the users using Security Control in TallyPrime.

For a user to view a report in browser, give Display access for the report to the Tally.NET ID.

For a user to download a report in browser, give Print access for the report to the Tally.NET ID.

Alternatively, give Full access to the Tally.NET ID to allow the user to view and download reports in browser.

Customised reports which follow the patterns of default Tally reports are supported. Also, if the customised report represents information in the following patterns, then the report are rendered seamlessly in the browser.

• Reports with two parts horizontally or vertically aligned
• Reports with information between two to four columns
• Reports with information in more than four columns
• Reports having information like Stock Query

Click here for more details.

Customised reports which follow the patterns of default Tally reports are supported.

Click here for more details.

When TallyPrime is processing requests from browsers, the client may become slow. To avoid this, open another TallyPrime, and work on that.

If you are getting any error code between 9001 and 9010 in TallyPrime, check the Tally Services Status page to see if the Browser Access Service is running.

You can do so by removing the user from the company's users and passwords (Alt+K (Company) or click on Company menu from Top menu bar > Users and Passwords ) when the company is connected.

Or

When the company is disconnected, such that when the company is connected after removing the user it is not listed on the Tally portal, for that user.

Disable the option Connect Company on loading from Online Access Configuration screen (Alt+K (Company) or click on Company menu from Top menu bar > select Online Access > type or select Connect Company on loading > press Enter or click on it. To set it as No

Connect name is valid only when the characters used are printable ASCII characters . Any character outside this is invalid. Some characters are also invisible and thus appear as just extra space. If you are unable to identify why the connect name is invalid, copy paste the connect name from F11->F4 to any online printable ASCII characters checkers like this.

You can resolve this issue by specifying connect name manually instead of copying it from another source.

Currently you can provide browser access to only one user when security is disabled. If you want to manage more users, you can do so by enabling security in your company. You can go to Security control menu to enable security and manage more users.

The user can access all the browser reports. This user is not associated with any user defined security levels.

You can do so by removing the user.

1. Alt+K (Company) or click on Company menu from Top menu bar > Security
2. In Security and User Access screen, select None option in the E-mail Id for Browser Access field to remove the user.

Currently, the company can connect only for browser access when security is disabled and hence the user will have only browser access.

Currently, the company can connect only for browser access when security is disabled, hence the option is unavailable when security is disabled.

To change the e-mail Id of the user when security is disabled:

1. Alt+K (Company) or click on Company menu from Top menu bar > Security
2. Specify the new e-mail Id in the E-mail Id for Browser Access field.

Only valid Tally.NET users with access to Tally.NET services can view reports in browser. So, if the company doesn't have at-least one user with these capabilities, no user will be able to use browser reports even if company is connected. Hence the company is not connected.

Once you press connect you will get a provision to enable Tally.NET services to the users which you can authorise. Post this you will be able to connect the company to browser and the user will be able to access browser reports.

All the failure messages with cause and solution are listed here 

You are getting the prompt since the users configured in the company for browser access, are not enabled with Tally.NET services. To enable them, login as account administrator of TallyPrime license used or with any other credentials that has rights to add users in the account.

To enable Tally.NET services to the users, you need to login with credentials having right to add users in the account. You can check if the security level associated with your login Id allows you to manage users by logging into Tally portal and navigating to Control Centre > User Management .

You can contact your account administrator to provide the access to add users.

Using the same credentials that you used to authorise and enable the users with Tally.NET services login to Tally portal and navigate to Control Centre > User Management.

Login credentials are provided in order to add and enable Tally.NET services for users, so that they will be able to access company reports in a browser. When you provide your credentials, if the credentials does not have rights to add users to the account of the license active in TallyPrime, then system will display the list accounts where you have rights to add users.

In case you are associated with any other account, where you do not have rights to add users, then those accounts will not be listed.

Only valid Tally.NET users with access to Tally.NET services can view reports in browser. So, if the company doesn't have at-least one user with these capabilities, no user will be able to use browser reports even if company is connected. Hence the company is not connected.

Once you press connect you will get a provision to enable Tally.NET services to the users which you can authorise. Post this you will be able to connect the company to browser and the user will be able to access browser reports.

To help in selecting the users to whom browser access can be given in your company, the users are populated from the account associated with the license active at the client. This will help in avoiding mistakes that may occurring while re-entering an e-mail Id. It also gives you the confidence that only the users from your account are given access.

You can remove those users. To remove the users:

• Alt+K (Company) or click on Company menu from Top menu bar > Users and Passwords

It is mandatory for security to be enabled when company is connected to Tally.NET services. Hence, when company is already connected to Tally.NET Services, one cannot disable the security from security control menu.

However you can disable the same in Company Alteration screen, in which case, the company will reload and is disconnected from Tally.NET Services.

You will be asked to login using these credentials whenever you load the company.

You cannot give the same e-mail Id given in the field E-mail ID for Browser Access as a user again, since this ID is already present.

Currently, the e-mail Id has only browser access. To enable remote access:

1. Alt+K (Company) or click on Company menu from Top menu bar > Security > in Security and User Access screen
2. Remove the user by selecting None in the E-mail ID for Browser Access field.
3. Now go to Users and Passwords in Alt+K (Company) or click on Company menu from Top menu bar and select a Tally.NET security level, enter the email Id and enable Allow Remote Access.

Browser access being a new subject and with users facing on boarding issues, we have provided a new experience that can ease the browser connection setup. Connecting to TNS can be for either Remote or Sync and for Sync, company doesn’t require any users to be present. So, we have not created any onboard steps for remote.

Use any of the browsers: Google Chrome, Mozilla Firefox, Edge Chromium, Opera, Safari on MacOS, Safari on iOS. Any other browser might not give a great experience with TallyPrime reports.

The recommendation is to use the latest version of the browsers.

No, currently English language is supported. When other languages are supported, it will be communicated. However, when your TallyPrime's display language is changed to other than English, the reports generated are also in that language both locally and in browser. Note that all languages other than English are not fully translated, hence the names of some fields will not be in the selected language and also depending on your OS settings some Indic language characters will not be displayed.

Therefore, it is recommended to use only English language until further communication about language support.

No, in a browser you can only view reports of a single company.

No. In browsers, you can view the default report formats of TallyPrime along with a few persistent configurations you set in the client.

When viewing reports in browser, you can download reports or invoices in PDF and Excel format. This can be printed or shared as is.

When you download a PDF file from the browser, the default page size is A4.

No, currently you can only view and download vouchers in a browser.

No. Shortcut keys of TallyPrime will not work in the browser, as it is designed for use on browsers.

The date formats in browsers depend on the date format of the device where you view the reports.

In mobile, it is easier to view the detailed information using drill-down rather than using a long scroll.

Currently, Alias names of the masters are not provided in the master selection list. When it gets added, the same will be communicated.

The report fetched from TallyPrime to view in browsers can have up to 10,000 line items (approx.) and 5 columns.

Currently, drill down functionality is not provided for these reports. Alternatively, you can drill down from Ledger Outstandings if you want to see payables/receivables of a particular party.

If you want a company to always appear on the top of the list, click PIN icon.

Yes, you can open a new tab and access a different report of the same or another connected company.

No. To view reports of these companies simultaneously you need to open the reports in different browsers.

Yes, if you have access to both the services you can use it simultaneously.

Check whether the computer where the connected Company is open in TallyPrime has gone in to sleep/hibernate mode.

Yes, even after locking the computer, company is connected in the background.

You need to disable the pop-blocker in the browser settings.

You are repeatedly asked to login because cookies are disabled. You can enable in the browser settings.

You can use the Remove from list option provided against the companies with connected status as offline to remove the company name from the list in the browser. Click here to know more.

You can use the Remove from list option provided against the companies with connected status as offline to remove the company name from the list in the browser. Click here to know more.

Currently, the browser reports design does not handle more than one column in a single table, hence only the cost center name is shown.

In browser, to ensure that the user always gets to know the last entered vouchers, Day Book opens for the last voucher date of the company. This also gives a view to the user on when did the last transaction happen. However, user can view Day Book for other dates by changing date in the browser report.

No. The exported file is formatted based on the default export settings. In TallyPrime the default setting for colour is No for excel format.

The excel file is downloaded in .xlsx format if MS Excel 2007 or later version is installed in the system where TallyPrime is running. It is downloaded in .xls format in case the MS Excel is of earlier version.

Yes. The excel file is generated in the client and then exported to the browser for the user to download. Therefore, it is compulsory to have MS Excel installed in the system where TallyPrime is running.

You need a software that can open excel files in order to view the file.

This happens when the value cannot fit into the width of the column. Expand the column width to view the value.