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Licensing – FAQ

This page lists frequently asked questions (FAQ) about Licensing in TallyPrime. To learn more about specific error codes, refer to the Error Codes article.

If you have upgraded to Microsoft Windows 11 or later versions, you might experience licensing issues, where the TallyPrime license can turn to Educational Mode. Refer to our Change in Microsoft Windows Version topic to know more.

Yes, you can use your Tally.ERP 9 license in TallyPrime, provided that you have a valid TSS.

To learn more:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

Cause: This could be happening because of the latest security patch of Windows 10 - KB5000808. This Windows 10 update has some issues with a few printers and therefore shows unusual errors when you try to print from any application. In such instances, as you open TallyPrime, Windows 10 application may crash with the following message:

 

Solution

You may try to do one of the following options:

Option 1

  1. Check if any other Windows 10 update is available and upgrade accordingly.
  2. Start TallyPrime application.

Option 2

  1. Uninstall the patch KB5000808.
  2. Install the earlier Windows 10 patch.
  3. Open TallyPrime.

Yes, you can use the same license in Tally.ERP 9 and TallyPrime, provided that you have a valid TSS.

To learn more:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

  • If you have a license for Tally.ERP 9 with a valid TSS, then you can use the same license in TallyPrime.
  • If you have a license, but don't have a valid TSS, then you can purchase TSS and use the license in TallyPrime.
  • If you do not have a license, then you can purchase the license and activate it in Tally Prime.

To learn more:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

No, you do not have to surrender your license in Tally.ERP 9. When you use the same license in TallyPrime, you will be given the option to surrender and reactivate the license automatically.

The following message will appear:

Click Yes. Your license will be reactivated in TallyPrime.

To learn more:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

No, you do not have to surrender your license from the previous computer.

When you reactivate your license in your current computer, the following message will appear.

Click Yes. Your license will be surrendered from the other computer and reactivated on the current computer. 

No, you do not have to surrender your license in TallyPrime before upgrading you Operating System (OS). When you use the same license in TallyPrime (after upgrading your OS), you can directly reactivate your license there. During the reactivation in TallyPrime you will be given the option to surrender and reactivate the license automatically. 

While reactivating, the following message will appear.

Click Yes. Your license will be reactivated in TallyPrime.

To learn more:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

 

If you are using your license in Tally.ERP 9, then you can check the validity in the bottom panel in the Licensing and Services section.

If you are using your license in TallyPrime, then you can check the validity from the Manage License screen:

Press F1 (Help) > Settings > License > Manage License, or click the top left corner on the screen below the TallyPrime icon. For example, you can click the Silver icon in the following screen:

The following screen will appear:

If you do not have a valid Tally license, then you can purchase one.

If you are using your license in Tally.ERP 9, then you can check TSS validity in the bottom panel in the Licensing and Services section.

If you are using your license in TallyPrime, then you can check the validity from the Manage License screen:

Press F1 (Help) > Settings > License > Manage License, or click the top left corner on the screen below the TallyPrime icon. For example, you can click the Silver icon in the following screen:

The following screen will appear:

If you do not have a valid TSS, then you can purchase one.

Yes, a valid TSS is required to upgrade to TallyPrime. If you have a license, but don't have a valid TSS, then you can purchase TSS and use the license in TallyPrime.

Your existing Tally.ERP 9 license can be used to to work in TallyPrime application, provided you have a valid TSS. Tally Software Services (TSS) provides you with the ability to upgrade your application from Tally.ERP 9 to TallyPrime.

Yes, you can use any number of TallyPrime instances in the same computer.

Yes, you can move TallyPrime from one computer to another.

  • Surrender the license from the computer where the license is active.
  • Reactivate the license in the computer where you want to use it.

Yes, you can use more than one Release of TallyPrime in the same computer.

  • If you have a Silver edition license, you can use two different Releases at the same time using the Tally Gateway Server, provided that the latest version of the Tally Gateway Server is installed.
  • If you have a Gold edition, you can use multiple releases at the same time.

You can activate your TallyPrime license as a Multi-Site Account. Your license will be added as one of the Site license under the existing account.

You need to log in to the Control Centre to reject the Site license activation request. Refer to the Control Centre article for more details.

E-Returns can be filed from TallyPrime even without a valid TSS subscription.

The Silver edition is a single-user license. Only one user can access the license at a time in a LAN environment. For another user to access the same license, all other instance(s) of TallyPrime currently using the license must be closed.

For example, TallyPrime is installed in System A, you can use the license in System B (connected in the same LAN) after closing all instances of TallyPrime in System A.
To use the license in System B

  1. Close all instances of Tally in System A.
  2. Start TallyPrime in System B.
  3. Press F1 (Help) > Settings > License > Manage License.
  4. From the Manage License screen, press F4 (Use License From Network) > select Configure License Manually.
  5. Enter the Compute Name/IP and Port , where the license is activated.
  6. Press Enter. A message Restart TallyPrime to apply the changes? is displayed. Click Yes to save.

Windows Firewall might prevent the transfer of data through a port in the system, and is not specific to any Tally product. However, Windows Firewall may prevent the activation of a license which is obtained through an internet port. Hence, it is important to allow Tally files through the Windows Firewall.

To perform any licensing operations such as license activation, reactivation, surrender, or update license, the user should log in as an administrator, or possess administrative rights. When the User Account Control is set to Always Notify, the application will not run in the administrative mode even though the user has logged in as administrator or with a user account having administrative rights.

To run the application in administrative mode:

  1. Go to the TallyPrime application folder.
  2. Right-click tally.exe.
  3. Select Run as administrator.

Alternatively, to change the User Account Control settings:

  1. Click Start.
  2. Select Control Panel.
  3. Click User Accounts and Family Safety.
  4. Click User Accounts in the User Accounts and Family Safety screen.
  5. Click Change User Account Control settings in the User Accounts screen.
  6. Move the slide bar downwards and set to Never Notify in the User Account Control Settings screen.
  7. Click OK.
  8. Restart the system for changes to take effect.
  9. You can now proceed to activate, reactivate, surrender, or update the license.

The Tally license is designed to support computers that are available in a LAN. It is not supported for any LAN created by VPN or connected by VPN. To access the same license remotely or outside the LAN, you may use one of the following solutions.

TallyPrime on AWS - TallyPrime powered by AWS is a collaborative solution with Amazon Web Services (AWS) to enable you to access your TallyPrime license and data virtually. This solution is currently available for TallyPrime users in India. For more details, refer to the TallyPrime powered by AWS page or contact your Tally partner.

Tally Virtual User (TVU) – You can use a TVU license by connecting to the remote machine through virtualised technologies, such as RDP, RDS, and Cloud technology. For more details on TVU license, refer to the topic on Tally Virtual User.

Yes, you can access your TallyPrime license via a Wi-Fi network. However, Wi-Fi network is not a consistent network, and this will affect the accessing your license and data. If the Wi-Fi gets disconnected, your TallyPrime application will turn into educational mode. Hence, we recommend that you use a physical LAN connection to experience seamless license and data access on the client machines.

Scenario: I have one Silver and one Gold license; can I activate both licenses on the same machine?

Yes, it is possible to activate more than one license on the same machine. You need to have different gateway service ports in which each license can be activated. For example, your Silver license can run on the gateway service port 9999 and Gold license on the gateway service port 10000.

Scenario: I want to update the following license-related information:

  • TSS is renewed
  • Change in Account ID or Administrator E-mail ID
  • Change in License Edition from Silver to Gold
  • Change from Rental license to Regular license
  • Rental license is renewed before expiry date

To update any of the above changed details in TallyPrime, you have to update the license:

  1. Press F1 (Help) > Settings > License > Manage License.
  2. In the License Information screen, press F5 (Update).
  3. Enter your registered e-mail ID and TSS password to update the license.
    Ensure that your computer is connected to the Internet while you are updating the license information.

When you have more than one license each for TallyPrime, TallyPrime Server, and TallyPrime Developer, and you want to bring all the licenses under one Account and Account ID, you can activate them as multi-site license. Refer to the License Activation topic for more information on activating a multi-site license.

Access to the TallyPrime license dose not depend on the Internet connection on your computer. However, for TallyPrime license to not turn to Educational, the computer must be connected to the Internet once in 30 days. Ensure that the server name is correct, or the IP address of the server is configured appropriately in Tally Gateway Server details.

Cause: The option to configure your TallyPrime license through a license file has been removed from Release 6.6.1.

Solution: You can try configuring to an available Tally Gateway Server.

You can get the unlock key directly from TallyPrime by pressing F1 (Help) > Settings > License > Manage License > press F6 (Unlock).

Alternatively, you can get the unlock key from Tally Solutions website, by providing the Tally product serial number.

  1. Go to the Tally Solutions website.
  2. Click SUPPORT.
  3. Scroll down, and click Get Unlock Key for Activation. The Unlock Key Service screen appears.
  4. Enter the Tally product serial number, and click Get Unlock Key. The unlock key for your Tally Product serial number will be displayed.

You can use this key to unlock and use your Tally product.

An Account is created once you activate your license. An account contains your license details, user details, and so on. An account is identified by a unique Account ID. Log in to the Control Centre to view your account.

An Account ID helps in easy identification of your account. The Account ID is created during activation, and by default, the administrator e-mail ID provided during activation is the Account ID.

You can add multiple licenses to an account using the same Account ID during activation. You can use the Account ID to perform licensing operations, use Tally Software Services, like Synchronisation, and so on.

You can log in to the Control Center and alter the Account ID, if required.

License co-existence has been provided to support users who want to use their license in both Tally.ERP 9 and TallyPrime at the same time.

This is achieved by providing/allowing TallyPrime Gateway Server (version 11.0) to support Tally.ERP 9  clients. The co-existence of Tally.ERP 9 and TallyPrime will be supported for some time.

To find out more about how to use the same license for both Tally.ERP 9 and TallyPrime:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

Yes, you can continue working on Tally.ERP 9 for some time.

License co-existence has been provided to support users who want to use their license in both Tally.ERP 9 and TallyPrime at the same time.

To find out more about how to use the same license for both Tally.ERP 9 and TallyPrime:

Refer to the topic Single Site Licensing in TallyPrime

Watch the video Use Existing Tally.ERP 9 License in TallyPrime

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