Cause

An old version of the browser, which is incompatible with TallyPrime reports, is used to view reports.

Solution

Use the latest version of the browser.

Cause

The URL sent to TallyPrime is invalid as the company name is missing in the URL, or the name is incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

Cause

The URL sent to TallyPrime is invalid as the report/collection details are missing in the URL, or the details are incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

Cause

The URL sent to TallyPrime is invalid as the mode details are missing in the URL, or the details are incorrect or invalid.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

Cause

The URL sent to TallyPrime is invalid as the report/collection name is missing in the URL, or the name is invalid or incorrect.

Solution

Use the back button to go back to the previous report. Do not alter the URL of a request sent to fetch a report.

Cause

The browser failed to download the report due to data size, or network/PDF/excel generation issues.

Solution

Generate the report again after some time, and then download.

In case the problem persists, you have to print the report as PDF or export to excel in the system where TallyPrime is installed.

Cause

The company is offline. It was disconnected after you selected the company in the browser.

Solution

Download the report when the company is connected again.

Cause

The PDF or excel document gets created in the Temp folder of the computer where the TallyPrime runnings. The Windows user working on this computer does not have write access to the Temp folder of the computer.

Solution

Contact your system administrator to give write access to the Windows user for the Temp folder of the computer.

Cause

The user trying to download the PDF does not have preview or print access.

Solution

Request the company data administrator to allow access for preview or print. These access rights will allow you to download reports while viewing in the browser.

Cause

The browser fails to display the report due to:

• Failure to read the report details sent by TallyPrime
• Network failure after the request was sent from the browser
• Complete data not received from TallyPrime to display the report

Solution

Access the report after sometime.

Cause

Due to one of the following:

• The company is not connected to the Internet.
• The company name is invalid.
• The company is disconnected in TallyPrime during the browser session.

Solution

Contact the office where TallyPrime is installed, and request a TallyPrime user to connect the company.

Cause

The Tally.NET ID used to log in to the portal is removed from the list of users in the company data. The company continues to appear in the list as the user had access earlier. However, since the access has been removed, the user cannot access the data any more.

Solution

Request the company data administrator to

• Add the Tally.NET ID to the user list of the company.
• Set Allow Browser Access to Yes

Cause

The size of the requested report is more than 10,000 line items (approx.) and 5 columns.

Solution

A report with data size of more than 10,000 line items (approx.) and 5 columns, cannot be generated for view in browser. You can view it locally in TallyPrime.

Cause

The browser does not receive information from the server through which reports are sent by TallyPrime.

Solution

Login after some time.

Cause

The requested company is online but fails to authenticate the request from the user.

Solution

Try to connect the company after some time.

Cause

TallyPrime has gone to Educational Mode due to which you cannot connect the company to give Browser Access to reports.

Solution

Activate/Reactivate the license.

Cause

You are trying to open a new report after leaving the browser idle for 7 consecutive days.

Solution

Login again.

Cause

This occurs when TallyPrime is not able to export report or voucher in excel format as MS Excel is not installed in the system where TallyPrime is running.

Solution

Install MS Excel in the system where TallyPrime is running in order to download reports or vouchers in excel format in browser.

Cause

The browser is unable to download the excel as the file received from TallyPrime is empty.

Solution

Export the report or voucher in excel format directly from TallyPrime. You can also contact Tally Support to resolve the issue.

Cause

The browser is unable to download the excel as the file received from TallyPrime is invalid.

Solution

Export the report or voucher in excel format directly from TallyPrime. You can also contact Tally Support to resolve the issue.

Cause

TallyPrime is unable to communicate with the server to due connectivity issues.

Solution

Check internet connectivity and connect the company again.

Cause

The response received from the server for validation request was empty.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

Cause

Server was unable to process the request to validate the users.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

Cause

The response received from the server for validation request was invalid.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

Cause

The response received from the server for validation request was incomplete.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

Cause

Server was unable to process the request to validate the users and sends a error code.

Solution

Connect the company after some time. Contact Tally Support if the issue persists.

Cause

Failed to connect the company as the server was unable to validate the user Ids specified.

Solution

Check internet connectivity and connect the company again. Contact Tally Support if the issue persists.

Cause

TallyPrime is unable to communicate with the server due to connectivity issues.

Solution

Check internet connectivity and connect the company again.

Cause

Server was unable to process the request to enable Tally.NET services for the users.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management.

Contact Tally Support if the issue persists.

Cause

The response received from the server for enabling Tally.NET services for the users was empty.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management.

Contact Tally Support if the issue persists.

Cause

The response received from the server for enabling Tally.NET services for the users was invalid.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.

Cause

The response received from the server for enabling Tally.NET services for the users was incomplete.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail Ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail Ids in Control center > User Management .

Contact Tally Support if the issue persists.

Cause

Server failed to enable Tally.NET services for the users and responded with a error code.

Solution

Connect the company after some time and authorise access to Tally.NET services for the e-mail Ids. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.

Cause

Failed to connect the company as none of users with browser access have Tally.NET services enabled.

Solution

Connect the company after some time. Alternatively, enable access to Tally.NET services by logging in to portal and adding the e-mail ids in Control center > User Management .

Contact Tally Support if the issue persists.