Tally Virtual User (TVU) – FAQ
This page has the list of FAQs on Tally Virtual User (TVU), categorised as Policy and Process, Licensing & Technology, Commercials, and Data Security.
Policy and Processes
We have introduced change in our licensing policy which will support virtual usage of TallyPrime via Tally Virtual User (TVU) pack. Virtual usage means accessing TallyPrime over RDP, Cloud, Citrix, or any other similar technologies.
No. TVU has no dependency on TSS.
Businesses that have an existing environment that allows accessing applications remotely can benefit. A few examples of Desktop Virtualisation tools are Windows RDP, Citrix, and Windows Thin Client.
- Customer gets comfort in the form of defined guidelines from TSPL to use Tally through RDP or similar technologies.
- Customer can choose the best method for TVU usage of TallyPrime, on the basis of the experience of operation in these environments.
- Customer gets support from Tally Partner and TallyCare on configuring and troubleshooting such environments.
- Multi-location organisations can operate a single license instead of needing to procure one for each branch. Depending on the situation Tally Partners can recommend the best option.
- TallyPrime can always remain open since it is installed on a server. Therefore, users can access TallyPrime round the clock.
Yes, the customer will be able to use Tally concurrently via server (configured for virtual setup) and virtual network in case of Silver license provided the RDP tool gives the same machine name in request.
Yes, the 10 users on the LAN (not using virtual technology) don’t need TVU packs, so they can work without any issue. The 10 users in the virtual environment will each use one TVU pack.
However, if one user tries to open 10 instances of Tally with their login, all 10 TVU packs will be used up. This will block the other 9 users from opening Tally with a license, and it will open in “Educational Version” for them. They will see a message saying: “Maximum Tally Virtual User (TVU) limit exceeded. Close one or more TallyPrime instances accessed using TVU and try again.”
Customer can purchase TVU packs from TSPL by placing an order from his control centre.
- Log In with your Tally Account ID on www.tallysolutions.com.
- Go to Control Centre > Account Management > License Management.
- Select your license.
- Click on the TVU count displayed.
- Click on Buy More.
However, it is strongly recommended that all such cases undergo a thorough engagement by a competent Tally Partner.
Tally Remote Access and Tally Reports on Browser are not part of the TVU pack. These features are included in TSS (Tally Software Services) and require an active TSS subscription to use.
- Users working on the computers within a LAN are not under the purview of TVU.
- Any virtual technology used within/outside LAN will fall under the purview of TVU.
1/10/20 TVU packs will be available to the customers by default against Silver, Gold and TS9 license respectively, free of cost for the lifetime of the TallyPrime license.
Additional TVU packs in case of Gold and TS9 licenses beyond default entitlement can be purchased as mentioned below
The cost of one TVU pack, billed annually are as follows:
- India – INR 125 per user/month plus taxes
- Nepal and Bhutan – INR 147.5 per user/month plus taxes
- Other SAARC countries – USD 3 per user/month plus taxes
- Other regions – USD 3.75 per user/month plus taxes
Yes. Your TallyPrime Rental License is also eligible for TVU pack. 1/10 TVU packs are available for every Silver and Gold license respectively by default till the validity of the rental license. Additional TVU packs for Gold license up to 999 can be purchased at applied commercials.
The TVU pack fee is for using TallyPrime in a virtual environment and is annual. TSS is applicable for the TallyPrime license to avail Tally.NET services and the latest updates to the product.
As you have a single user license, you will get one TVU pack for free. For additional TVU packs, you need to convert the Silver license to Gold license.
No, a TallyPrime Gold license is for a company. An association is not a company.
Companies largely provide access to a TallyPrime licence via RDP. This is not a violation of the license if the users are of the same company. But if users are of different companies, it is a violation. Every company needs to purchase TallyPrime license and TVU pack on a per-user basis to continue giving such services.
No. Currently, no such discounts are applicable.
Yes. During the trial period, you can ask for as many TVU packs as required for your operations.
A Tally partner will reach out to you and explain the policy details and provide the required assistance to you before 31st July 2020. You can opt for free TVU trial for all the users. The validity of the trial is till 31st March 2021. Post 31st March 2021, for your TallyPrime Gold license you are entitled to get 10 TVU packs free for lifetime. For users beyond this default entitlement, you can procure TVU packs at an introductory price India (Rs.100/- per user per month plus taxes) Outside India (SAARC – $3 per user per month plus taxes, Other International Regions- $3.75 per user per month plus taxes) billed annually.
The usage period for additional TVU packs follows the same validity as the first TVU pack. The first TVU pack is valid for 12 months from the purchase date (excluding the month of purchase). If you buy additional TVU packs later, they will have the same expiration date as the first one, and you will be charged for the remaining months on a pro-rata basis.
For example, if you purchase a TVU pack in May 2020, it will be valid until 31 May 2021. If you purchase an additional TVU pack on 1 July 2020, its validity will also be until 31 May 2021, and you will be charged for the remaining 11 months.
One multiuser (MU) can be upgraded to 10 TVU packs free of cost and can be linked to other primary multiuser (MU) license. TVU packs received in lieu of upgraded licenses will be valid until the lifetime of TallyPrime.
Yes, you can upgrade your premise-based licenses to TVU packs after the trial period. Here’s how it works:
- A TallyPrime Silver license can be upgraded to 1 TVU pack, which will be valid for the lifetime of TallyPrime.
- A TallyPrime Gold license can be upgraded to 10 TVU packs, also valid for the lifetime of TallyPrime.
If you want to merge converted TVU packs, you’ll need a Gold license.
Trial TVU applicability for existing RDP users is till 31st March 2021. TVU packs equivalent to your needs shall be deployed free of cost. If you are not operating in a virtual environment, you can choose to avail the free trial till 31st March 2021 if you opt for it by 30th Sept 2020. If not availed before 30th September, a 1-month trial can be availed anytime after 1st Oct 2020 and before the end of the trial period, 31st March 2021.
The trial has to be utilised in one go, and cannot be broken into different intervals.
In this case, while Tally Care is helping customer in moving the Serial 2 to a different account, system will show the message that there are free TVU’s linked with the serial and the same will be moved back to Tally.Server 9. The Tally Care team will then reach out to the KAM to get an approval for this and once the approval is given, the serial is transferred to the different account and the 20 TVU’s moves back to Tally.Server 9.
In this case, while Tally Care is helping the customer in moving Tally.Server 9 to a different account, system will show the message that there are free TVU’s linked to a serial in the account and the same will be moved back to Tally.Server 9. Once the message is accepted by the Tally care team, 20 TVU’s will be moved back to Tally.Server 9.
Yes, you can split the TVUs for a Tally.Server 9 between two Gold Licenses.
No, you cannot do so directly. You need to merge the serials, and later you will be able to transfer the TVUs.
With a TallyPrime Silver (single-user) license, you receive 1 TVU pack for free. If you need more TVU packs, you’ll need to upgrade to a TallyPrime Gold (multi-user) license.
The Gold license includes 10 TVU packs and allows you to purchase up to 999 additional TVU packs.
No, your Remote Access with Tally.NET will continue as usual. It only requires a valid TSS subscription and is not affected by whether you use a TVU pack or not.
As a customer of TSPL, you can host your TallyPrime application on a cloud as needed for your business. You can purchase TallyPrime license from any of the Tally Partners or directly from TSPL. To access TallyPrime from anywhere, you will be entitled to few free TVU packs depending upon the TallyPrime license (Gold – 10/Silver – 1). For Gold license, for additional users (beyond 10), you need to buy additional TVU packs.
Yes. You can get in touch with your Tally Partner or call TallyCare for assistance.
The speed of Tally over a virtual environment will depend on your network and environment. In any case, for support, you can contact your Tally Partner or TallyCare. Performance and connectivity issues will be handled on a case to case basis.
Yes. All users will be able to access the customised reports in a virtualized environment.
Yes. If access rights are defined for each user in TallyPrime at the company level using security control, each Tally Virtual User will get the relevant access. Contact your system admin for all virtual environment-related access rights.
Yes, TSPL will consider that as TVU pack. You will need to transition to TVU pack, and a Tally Partner or TallyCare will guide you.
TallyPrime license version will be considered as the base product, and hence the TVU pack will need to be configured accordingly. Since it is an Indian license, it will have India TVU pack irrespective of the country it is getting operated from.
No, TVU pack is not required as VPN is an extension of LAN and no virtualised technology (RDP) is used to access TallyPrime license.
Yes, TVU pack is required as virtualised technology (RDP) is used to access TallyPrime license.
TVU and Remote Access differ in how they provide data access:
- Remote Access allows multiple users to access a single data set from different locations. It is included by default with a valid TSS subscription, and you only need the Educational version of TallyPrime installed locally to use it.
- TVU (Tally Virtual User) packs are used when accessing TallyPrime through RDP or a virtual environment. Multiple users can access the same license but work on different data sets. You can use any third-party tool to run TallyPrime in this virtual setup.
In summary, Remote Access is for accessing the same data set remotely, while TVU packs allow multiple users to work with different data sets using a virtualized environment.
Yes, TVU pack is specific to a TallyPrime license Serial Number.
For an optimal experience, we recommend a connection with a minimum speed of 512 Kbps.
All customisation will continue to work as earlier, irrespective of the deployment style.
Usage of TVU pack will be with virtualised systems. The configurations depend on the volume of data and other parameters.
Tally.Server 9 licenses are entitled to get 20 TVU packs for free.
It is not possible to host Tally data and TallyPrime license in a separate virtual machine.
No, there is no plan to charge for using multiple companies in a single user license.
No. There will be no impact.
TVU pack price includes only the license cost. Infrastructure & deployment costs are not included, and these depend on the type of deployment and infrastructure you choose.
TVU is a licensing statement and does not impact the TDL customisations. However, it is good to check with your TDL customisation partner on the validity of the TDLs in virtualised deployments (such as Windows Thin Client, RDP, Citrix, cloud, etc.) that you choose.
The cost of one TVU pack, billed annually are as follows:
- India – INR 125 per user/month plus taxes
- Nepal and Bhutan – INR 147.5 per user/month plus taxes
- Other SAARC countries – USD 3 per user/month plus taxes
- Other regions – USD 3.75 per user/month plus taxes
You can upgrade 50 TallyPrime Silver user licenses to TVU packs and link it to the Gold license at HO. However, the upgraded licenses will become inactive and cannot be used in future. TVU packs received in lieu of upgraded licenses will be valid until the lifetime of TallyPrime.
Cost of additional TVU packs, billed annually are as follows:
- India – INR 125 per user/month plus taxes
- Nepal and Bhutan – INR 147.5 per user/month plus taxes
- Other SAARC countries – USD 3 per user/month plus taxes
- Other regions – USD 3.75 per user/month plus taxes
Tally Wallet remains with the customer until the TallyPrime license is with the customer. It cannot be used for TSS renewal.
Yes. As a Tally.Sever 9 customer, you are entitled to get 20 TVU packs free for the lifetime of your TallyPrime license.
These TVU packs will remain free till product life cycle of TallyPrime.
The number of months will be reduced in the wallet accordingly. Refer to the following example for the calculation.
- Assume that you have procured 10 TVU packs in the month of May 2020 by paying Rs. 2700/user/year.
- In the month of July 2020, you surrender 5 TVU packs and move it to the wallet. This leads to the availability of 50 months in the wallet.
- These 50 months are worth Rs. 11250/-.
- In the month of October 2020, assume that the price of the TVU pack changes from 2700 to 3600.
- Now the wallet will show 38 months (11250/300) as available.
The number of months in the wallet will be increased accordingly. Refer to the following example for the calculation.
- Assume that you have procured 10 TVU packs in the month of May 2020 by paying 2700/user/year.
- In the month of July 2020, you surrender 5 TVU packs and move it to the wallet. This leads to the availability of 50 months in the wallet.
- These 50 months are worth Rs 11250/-.
- In the month of October 2020, assume the price of the TVU pack changes from 2700 to 1800.
- Now the wallet will show 75 months (11250/150) as available.
Yes, you can surrender the packs, and the remaining months will be added to the wallet directly.
No, once the months are credited to the wallet there is no option to get cash back. This should be utilised for future purchases.
Yes, if you already have a TVU subscription you can use it.
No, this is not possible.
No, wallet balance can be utilised only for the purchase of TVU packs.
No, this cannot be done.
Yes, you can get volume discount as mentioned below
India
| TVU Volume | Discount | Approx Price per TVU per Month (Excluding Taxes) | Approx Price per TVU for 12 Months (Excluding Taxes) |
| Up to 4 | No Discount | INR 125 | INR 1500 |
| 5 to 14 | 10% | INR 113 | INR 1350 |
| 15 to 24 | 15% | INR 106 | INR 1275 |
| 25 to 99 | 20% | INR 100 | INR 1200 |
| 100 and above | 25% | INR 94 | INR 1125 |
Nepal & Bhutan
| TVU Volume | Discount | Approx Price per TVU per Month (Excluding Taxes) | Approx Price per TVU for 12 Months (Excluding Taxes) |
| Up to 4 | No Discount | INR 148 | INR 1770 |
| 5 to 14 | 10% | INR 133 | INR 1593 |
| 15 to 24 | 15% | INR 125 | INR 1505 |
| 25 to 99 | 20% | INR 118 | INR 1416 |
| 100 and above | 25% | INR 111 | INR 1328 |
SAARC countries other than India, Nepal, Bhutan
| TVU Volume | Discount | Approx Price per TVU per Month (Excluding Taxes) | Approx Price per TVU for 12 Months (Excluding Taxes) |
| Up to 4 | No Discount | $ 3.00 | $ 36 |
| 5 to 14 | 10% | $ 2.70 | $ 32.40 |
| 15 to 24 | 15% | $ 2.55 | $ 30.60 |
| 25 to 99 | 20% | $ 2.40 | $ 28.80 |
| 100 and above | 25% | $ 2.25 | $ 27 |
Countries not in SAARC
| TVU Volume | Discount | Approx Price per TVU per Month (Excluding Taxes) | Approx Price per TVU for 12 Months (Excluding Taxes) |
| Up to 4 | No Discount | $ 3.75 | $ 45 |
| 5 to 14 | 10% | $ 3.38 | $ 40.50 |
| 15 to 24 | 15% | $ 3.19 | $ 38.25 |
| 25 to 99 | 20% | $ 3.00 | $ 36.00 |
| 100 and above | 25% | $ 2.81 | $ 33.75 |
TVU pack is not a service. Tally Virtual User (TVU) pack is an instance of accessing TallyPrime over a virtualised environment through tools like Windows RDP, Windows thin Client, Citrix, or similar technologies.
Data security is not limited to that of TallyPrime data. There are three separate agents responsible for data security. One agent is the owner of the business, and how he configures IT systems for the company. Second is TallyPrime and the security features built-in. And third is the virtual environment provider and the levels of security built-in.
An important point to note here is that a multiuser (MU) installation with remote connections will require good IT administration skills, including knowledge of firewalls, security protocols, data encryption, and so on, from the side of the implementation partner.
Data security is not limited to that of TallyPrime data. There are three separate agents responsible for data security. One agent is the owner of the business, and how you configure IT systems for your company. Second is TallyPrime and the security features built-in. And third is the virtual environment provider and the levels of security built-in.
An important point to note here is that a multiuser (MU) installation with remote connections will require good IT administration skills, including knowledge of firewalls, security protocols, data encryption, and so on, from the side of the implementation partner. You need to understand the security aspects from the implementation partner.
No, TSPL is not storing customers data.
