These problems occur due to the LAN and network speed. The problems may range from frequent LAN disconnection to low ping speed at times. These may also affect the performance of Tally.ERP 9 in spite of Tally.Server 9 deployment.
LAN issues and Network problems need to be analyzed before arriving at a solution.
To resolve these errors
1. Check the exclusion/exceptions list of the antivirus program. Check the defender and firewall. In the server system, exclude tssvc.exe, and the two Tally license servers (exe files) in antivirus.
● Please refer Knowledge Base for information on addition files (Tally.Exe and TDL Server.dll) to exception/exclusion list in a few antivirus programs.
2. Check the system configuration - if the process is consuming high memory and has reached paging.
● Existing System configuration checklist
o RAM
o Processor
o Check the Memory consumption before and after invoking Tally. If memory has reached paging (Virtual Memory), then it is recommended to inform the customer to isolate that particular system and check from other systems.
3. Check Ping speed.
4. For checking Ping Speed.
● From command prompt type IP address of the server or server name followed by space and –t.
● If there is no variation from the ping speed, copy a file of 300 MB in size and check the ping speed.
● If the performance is related to loading company, then check if the ping speed reduces during loading.
● Refer to point 3 for checking ping speed.
5. Use LAN Speed test and check the read and write speeds (MBPS). Generally, for a machine with 100Mbps transfer rate the reading and writing speed would be >70Mbps.
● Search for Free network tools which would be readily available.
6. Check if you are using switch or hub in his network.
7. Check if the system is infected with malware.
