Tally.Server Monitor is expected to track user’s activity only if a company from Tally.Server 9 is opened by a user.
If only local companies/shared companies are open, no information will be tracked. As long as the user has opened a company via Tally.Server 9 and it is the current company, even if he is on any menu, they will still be tracked under current activity as “Gateway of Tally”. However “time spent” information would not be available here.