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Errors & Resolutions – Docs by Ira

This page contains the possible errors that you might encounter while using Docs by Ira and their resolutions.

Company Not Listed in TallyIra App

Error

When you open the TallyIra app, your company may not be listed there.

Cause

If your company is not listed in the TallyIra app, the TallyIra agent might be unavailable or inactive on the Windows system tray.

Resolution

In the Windows system tray, ensure that the TallyIra agent icon is active.

If it is not there, then follow the steps:

1. Close TallyPrime.
2. Press Window+R.
3. Open appdata > Local > delete the TallyIra folder.
4. Start TallyPrime.
5. Check the windows system tray again and confirm the availability of the TallyIra agent.
6. Enter your mobile number under Security.
7. Open the app, and you will see the company listed in the app.

Connectivity Error While Using Docs by Ira

Error

When you use Docs by Ira in TallyPrime, you might get Connectivity-related error.

Cause 1

Your internet is not connected.

Resolution

Ensure that your computer has internet access.

Cause 2

TallyIra URL is not added to the Windows firewall exceptions list.

Resolution

Add the TallyIra URL to the Windows firewall exceptions list.