Connected Banking – FAQ
Login and Logout
You can create a new Tally.NET ID. Thereafter, the admin can approve the access to Connected Banking for you.
To know more, refer to Approve User Access.
You need to ask your Tally partner to update your e-mail address under the license.
Thereafter, you can enable Connected Banking in TallyPrime.
If you do not know your e-mail address, then you can get it from the license information.
In TallyPrime, press F1 (Help) > Settings > License > Manage License.
If you know the password of your e-mail, then you can also change your e-mail address on the Tally Solutions customer portal.
If the e-mail address and password are not available, then you will need to get in touch with TallyCare.
If you are the license owner, then ask your accountant to log in to the Tally Solutions customer portal and change the e-mail address associated with the license.
However, if you are not able to change the e-mail address or do not have access to the account, then contact Tally Solutions.
The If you are the license owner, then ask your chartered accountant to log in to the Tally Solutions customer portal and change the e-mail address associated with the license.
However, if you are not able to change the e-mail address or do not have access to the account, then contact Tally Solutions.
Even if your Tally.NET ID and the e-mail address registered with the bank are different, you can still use the Connected Banking services in TallyPrime.
To know more, refer to log in or enable Connected Banking.
You need to log in because of a period of inactivity for more than 15 minutes.
In such a case, you will need to enter your Tally.NET password to make the session active.
To know more, refer to Log in to Connected Banking when the session is expired or inactive.
Based on the bank accounts you want to connect to TallyPrime, refer to the below table to know the criterion for linking mobile number to your Tally.NET ID:
| Sl No. | Bank Name | Criterion for Linking Mobile Number to Tally.NET ID |
| 1 | Axis Bank (India) | You can link any mobile mobile to your Tally.NET ID. |
| 2 | Kotak Mahindra Bank (India) | You can link any mobile mobile to your Tally.NET ID. |
You need to change the password, because the password policy has been updated from TallyPrime Release 6.0 for the Connected Banking users.
Your new Password should either be a 6-10 digit PIN or contain at least 8 characters with one uppercase letter, one lowercase letter, a number, and a special character.
No, an account administrator does not require any approval, as Connected Banking is enabled for all administrators. However, you will need to link a mobile number to your Tally.NET ID, before you can begin to use Connected Banking.
In such a case, you can change the mobile number on the Tally Solutions customer portal:
- Click My Profile.
- Enter the new mobile number.
- Accept the terms and conditions.
- Click Update.
Based on the bank accounts you want to connect to TallyPrime, refer to the below table to know the criterion for linking mobile number to your Tally.NET ID:
| Sl No. | Bank Name | Criterion for Linking Mobile Number to Tally.NET ID |
| 1 | Axis Bank (India) | You can link any mobile mobile to your Tally.NET ID. |
| 2 | Kotak Mahindra Bank (India) | You can link any mobile mobile to your Tally.NET ID. |
You can get in touch with TallyCare to change your registered e-mail address.
Check your internet connection and try again.
Alternatively, you can reset the Connected Banking login.
- Press F1 (Troubleshooting) > Reset Connected Banking Login and press Enter.
- Press Y to confirm.
You can try to reconnect your bank accounts to TallyPrime.
To know more, refer to Reconnect Bank Accounts.
If you are an Axis Bank user for Corporate Login, then ensure that the Connected Banking request is approved by the approver selected when you initiated the connection.
To know more, refer to Connect Your Axis Bank Accounts | Multiple Users with Authorisation by Approver.
No, the bank login credentials does not get stored in TallyPrime.
However, you connect to bank from TallyPrime with your Tally.NET ID. Thereafter, your bank accounts get linked.
TallyPrime stores the information that you have connected to bank using your Tally.NET ID.
Therefore, the bank accounts get linked for your Tally.NET ID.
You can link any mobile number to your Tally.NET ID when you are registering for Connected Banking in TallyPrime.
To know how to do it, refer to Link mobile number to Tally.NET ID.
You can also link a mobile number to your Tally.NET ID on the Tally Solutions Customer Portal.
The users, who have connected bank accounts, using their Tally.NET credentials can get the Bank Balance and Bank Statement.
No, the user gets approval to log in only on a computer with a specific license. If a user wants to access Connected Banking in a computer with a different license, then an approval from the Account Administrator will be required.
To know more, refer to Approve User Access to Connected Banking for non-admin users.
Here are the steps to follow if you are not receiving an OTP.
- Check if the number entered is a 10-digit valid mobile number.
- If the mobile number is correct, then press Alt+H (Resend OTP).
- If you still don’t receive an OTP on your mobile number, then contact Tally Solutions.
Here are the steps to follow if you are not receiving an OTP.
- Press Alt+H (Resend OTP).
- If you still don’t receive an OTP on your mobile number, then contact Tally Solutions.
Yes, a valid license and TSS are needed to use the Connected Banking services and the enhanced reconciliation features available in TallyPrime Release 6.0.
This happens because the Connected Banking session is not available in the License Gateway.
Get Balance
To check Bank Balance in TallyPrime:
- Press Alt+Z (Exchange) > Get Balance.
Alternatively, press Alt+Z (Exchange) > All Banking Options > Get Balance. - Select one or more bank accounts to get the balance.
- Press B (Get Balance).
To know more, refer to Get Bank Balance.
Get Statement
You can import Bank Statement online right from the bank through Connected Banking.
To know how to do it, refer to Get Bank Statement.
You can get statements only from the banks supported for Connected Banking in TallyPrime.
To view the list of banks supported for Connected Banking, press Alt+Z (Exchange) > All Banking Options > Bank Connections.
Press F6 (New Connection).
The list of supported bank gets displayed.
To know more, refer to Connect Bank Accounts.
If the status of a request is Pending at Bank, then you can click Get Statement to refresh the status.
If the Statement has been received from the bank, then it will get imported.
You can also delete the required and request a statement all over again.
To know more, refer to Get Bank Statement.
Once the statement is ready to import, you can click Get Statement to import the statement.
To know more, refer to Get Statement.
Press Alt+B Bank Connections. You need to Connect/reconnect your bank accounts to TallyPrime.
To know more, refer to Reconnect Bank Accounts.
The bank ledger does not get listed due to one of the following reasons:
- The ledger is not created.
- The bank name is not selected in the ledger.
It might also be possible that you have not connected your bank accounts.
To know how to do it, refer to Connect Bank Accounts.
Bank Connections
When you do not want to use bank accounts through Connected Banking, you can disconnect your Bank accounts from TallyPrime.
To know how to do it, refer to Disconnect Bank Accounts.
You can reconnect your bank accounts in the same way you connect them.
To know how to do it, refer to Reconnect Bank Accounts.
You can refer to the validity of a Connection under the Validity column in the Bank Connections report.
For example, the validity of the Connection ID for Axis and Kotak Mahindra Banks is 30 days.
A Connection ID is generated at the time of connecting your Bank accounts to TallyPrime.
In case of Axis Bank (India) and Kotak Mahindra Bank (India), you don’t need to enter the Connection ID on the portal. It is automatically recognised by the Bank when you initiate a connection on the Bank portal.
In case of State Bank of India (SBI), the Connection ID is required to validate the connection on the Bank portal.
If you do not reconnect bank accounts to TallyPrime, then the Connection gets automatically removed after a certain period of time.
While reconnecting, the Connection ID remains the same.
In such a case, you need to disconnect the bank accounts from TallyPrime.
Thereafter, you can log in using the correct Tally.NET credentials and connect your bank accounts to TallyPrime.
When you connect to bank from TallyPrime, a Connection ID gets generated. Once the Connection is established, all the bank accounts related to the bank connection or CRN get connected to TallyPrime.
There can be three reasons because of which the website does not load in the browser:
| Sl No. | Possible Reason | Solution |
| 1 | The website is blocked in the Windows Firewall. | You can add URL to Windows Proxy or Firewall Exceptions List. |
| 2 | You are using TallyPrime on cloud. | Contact your cloud provider to get access to the website. |
| 3 | The website doesn’t load due to enhanced browser security. |
To resolve this, follow the steps given below:
|
There can be three reasons because of which the website does not load in the browser:
| Sl No. | Possible Reason | Solution |
|---|---|---|
| 1 | The website is blocked in the Windows Firewall. | You can add URL to Windows Proxy or Firewall Exceptions List. |
| 2 | You are using TallyPrime on cloud. | Contact your cloud provider to get access to the website. |
| 3 | Website doesn’t load due to enhanced browser security. |
To resolve this, follow the steps given below:
|
Yes, you can connect all the accounts if the entities or company accounts are linked to the same login credentials on the bank portal.
However, in case of different login credentials for different entities or company accounts, you will need to initiate new connection from TallyPrime for all the accounts separately.
For Connected Banking, overdraft (OD) accounts are supported if you have:
- Current Account with Kotak Mahindra Bank
- Corporate Login on the Axis Bank portal
Each bank supports Connected Banking for specific platform/login and account types.
To know more, refer to:
Connected Banking with Axis Bank
The following are the prerequisites to get started with Connected Banking:
- Active license
- Valid TSS
- Tally.NET ID or a valid e-mail address
- Valid 10-digit mobile number for linking with your Tally.NET ID and receiving OTP
Once you log in to Connected Banking, you can then Connect Your Bank Accounts to TallyPrime.
The error occurs, because Axis Bank supports only Current accounts for Connected Banking and not the Savings accounts.
The Connection Status of your existing Bank Connection will changed to Expired.
So, you will need to reconnect the expired Bank Connection by following all the steps under Connect Your Axis Bank Accounts | Neo for Corporates with Multiple Users.
If you have an Axis Bank account, then you can use Connected Banking.
Refer to Account and Platform Types Supported | Axis Bank to know the criteria for connecting your bank accounts to use Connected Banking in TallyPrime.
To connect your bank accounts and use Connected Banking in TallyPrime, you need to have the transaction maker rights.
Refer to Account and Platform Types Supported | Axis Bank to know more.
Currently, Axis Bank does not provide a running balance after you import the Bank Statement. So, Balance as per Bank Statement is not displayed in the Bank Reconciliation Summary and Imported Bank Data report.
If you want to verify the bank balance against books, then you can check the Expected Bank Balance in the report and also the balance on the bank portal.
For real-time balance, you can get bank balance right from TallyPrime.
Your Axis Bank ledger gets listed in the Get Statement or Get Balance report, you need to ensure the following:
- The Bank Name in the ledger is Axis Bank (India).
To know more, refer to Create Bank Ledgers. - Your Axis bank accounts are connected to TallyPrime.
To know more, refer to Connect Bank Accounts.
You also need to ensure the following:
- In the Bank Connections report, the status of the connection is Connected.
- The account number in the Bank Connection matches the one in the bank ledger.
If you have a Kotak Mahindra Bank account, then you can use Connected Banking.
Refer to Account and Platform Types Supported | Axis Bank to know the criteria for connecting your bank accounts to use Connected Banking in TallyPrime.
Connected Banking with Kotak Mahindra Bank
The following are the prerequisites to get started with Connected Banking:
- Active license
- Valid TSS
- Tally.NET ID or a valid e-mail address
- Valid 10-digit mobile number for linking with your Tally.NET ID and receiving OTP
Once you log in to Connected Banking, you can then Connect Your Bank Accounts to TallyPrime.
If you have a Kotak Mahindra Bank account, then you can use Connected Banking.
Refer to Account and Login Types Supported | Kotak Mahindra Bank to know the criteria for connecting your bank accounts to use Connected Banking in TallyPrime.
This error occurs due to one of the following reasons:
- The net banking is not enabled for you. So, you might have connected with the User ID.
You need to enable net banking for your bank account. - You might have initiated the connection with the same CRN again, with a different Tally.NET ID.
You need to initiate connection with the same Tally.NET ID.
Connected Banking with SBI
The following are the prerequisites to get started with Connected Banking:
- Active license
- Valid TSS
- Tally.NET ID or a valid e-mail address
- Valid 10-digit mobile number for linking with your Tally.NET ID and receiving OTP
Once you log in to Connected Banking, you can then Connect Your Bank Accounts to TallyPrime.
If you are an SBI customer, then you can use Connected Banking in TallyPrime.
You just need to connect your bank accounts to TallyPrime.
Refer to the following sections to know more:
Online Payments Using Connected Banking
First make sure that ePayments are enabled in ledger configuration
Additionally to send online payments, you need to enable online payments for the Bank Connection.
To know how to do it, refer to Enable Online Payments for Bank Connection.
To know how to enable online payments for the Bank Connection, refer to Enable Online Payments for Bank Connection.
You can restrict access to create or alter bank account details for a particular user by disabling a security configuration listed as Bank Details in User Roles.
No, once you enable online payment for a Bank Connection, they get enabled for all the bank accounts under the bank connection.
This enables you the convenience of sending online payments using Connected Banking, from any of the bank account with sufficient balance.
No, currently, TallyPrime supports only single payments at a time.
However, we are working on enabling the bulk payments facility through Connected Banking.
Meanwhile, you can use the e-Payments feature using which you can export the Payment Instructions and then upload on the respective bank portal to process the payment. To know more, refer to e-Payments in TallyPrime.
For online payments from your Axis and SBI accounts, you need to ensure that the payee account details are added as beneficiaries on the respective bank portal. If you do not add the beneficiary details on the portal, then the online payments using Connected Banking will get rejected by the bank.
To get the online payment status of multiple transactions:
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In the e-Payments report, drill down from the Sent to Bank (Unreconciled) section.
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Press F10 (Get Online Payment Status) to get the status of all online payments.
To get the status of specific online payments, press Spacebar to select the relevant transactions and press F10 (Get Online Payment Status).
To know more, refer to Update Payment Status.
Once a transaction reaches a terminal state — i.e., Failed or Processed, it is considered complete. Therefore, you can update its status, as the status of such transactions will not change.
Online Payment Advice
You can enabled Payment Advice configurations for Connected Banking in the Bank Ledger.
To how to do it, refer to Send Payment Advice Using Connected Banking in TallyPrime.
No, auto payment advice is applicable only to the payments made using Connected Banking.
No, you cannot check the status of the e-mail sent to the beneficiary. However, if the payment is completed, your beneficiary might have received the payment advice.
To ensure that you are aware about the e-mails sent to the beneficiary, you can add your e-mail address to receive a copy of the e-mail.
Refer to Send Payment Advice to Suppliers Using Connected Banking in TallyPrime.
In the following scenarios, the recipient of the payment might not receive a payment advice:
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Check that beneficiary email address is added in the bank allocation of a particular transaction. If details are saved at ledger master then they get automatically filled in the bank allocation
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For sending it to your own account make sure that correct email address are entered in the bank ledger master under the payment advice configurations in the bank ledger.
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The payment is not completed yet.
Check the status of the payment in the e-Payments report. -
It might be a payroll payment. The recipients don’t receive a payment advice for payroll payments.
Sending the bill-wise details along with a payment advice strengthens communication with the beneficiaries or suppliers.
You can choose to include the bill-wise details while enabling payment advice configurations in the bank ledger.
Of course, you can add your e-mail address while setting up payment advice configurations in the bank ledger.
You have the flexibility to provide the e-mail address of the supplier either in the party ledger or during voucher creation in the bank allocations.
To receive a copy of payment advice, you can add multiple e-mail addresses while setting up payment advice configurations in the bank ledger.
Yes, you can include bill-wise details while setting up payment advice configurations in the bank ledger.
Transactions Limits for Online Payments Via Connected Banking
For online payments in TallyPrime, you can set single and daily transaction limits.
To know how to set the transaction limits, refer to Set Transaction Limits for Online Payments.
An error related to transaction limits occurs when you try to send a payment for an amount that is greater than the transaction limit.
You can change the transaction for the bank account.
To know how to do it, refer to Set Transaction Limits for Online Payments.
Yes, once you set transaction limits, those limits apply to all the users sending payments from the bank account.
The maximum limit is governed by Tally, and you can enter limits less than or equal to the maximum limits. For more details, reach out to TallyCare.
No, the transaction limits are applicable to online payments that you send using Connected Banking.
For exported payments, the default transaction limits set by the bank are applicable.
No, the limits set by the bank is different from that in TallyPrime.
The single and daily transaction limits set by you in TallyPrime should be lesser than or equal to the limits set by the bank.
Moreover, whenever you increase transaction limits, there is a cooling off period after which the limits get applied for online payments using Connected Banking.
No, the update of transaction limits in TallyPrime do not update the limits on the bank portal. Bank set rules and limit remain unchanged.
Whenever you increase the transaction limits – be it single or daily, there is a freezing period, set by the bank, after which you will be able to send the payments. You need to wait for a minimum of 24 hours after you update the transaction limits, before sending the payment.
