You can create a new Tally.NET ID. Thereafter, the admin can approve the access to Connected Banking for you.

To know more, refer to Approve User Access to Connected Banking for non-admin users.

You need to ask your Tally partner to update your e-mail address under the license.

Thereafter, you can Set Up Connected Banking using your mobile number.

If you do not know your e-mail address, then you can get it from the license information.

In TallyPrime, press F1 (Help) > Settings > License > Manage License.

If you know the password of your e-mail, then you can also change your e-mail address on the Tally Solutions customer portal.

If the e-mail address and password are not available, then you will need to get in touch with TallyCare.

If you are the license owner, then ask your accountant to log in to the Tally Solutions customer portal and change the e-mail address associated with the license.

However, if you are not able to change the e-mail address or do not have access to the account, then contact Tally Solutions.

The If you are the license owner, then ask your chartered accountant to log in to the Tally Solutions customer portal and change the e-mail address associated with the license.

However, if you are not able to change the e-mail address or do not have access to the account, then contact Tally Solutions.

Even if your Tally.NET ID and the e-mail address registered with the bank are different, you can still use the Connected Banking services in TallyPrime.

To know more, refer to log in or register for Connected Banking.

You need to log in because of a period of inactivity for more than 15 minutes.

In such a case, you will need to enter your Tally.NET password to make the session active.

To know more, refer to Log in to Connected Banking when the session is expired or inactive.

Based on the bank accounts you want to connect to TallyPrime, refer to the below table to know the criterion for linking mobile number to your Tally.NET ID:

You need to change the password, because the password policy has been updated from TallyPrime Release 6.0 for the Connected Banking users.

Your new Password should either be a 6-10 digit PIN or contain at least 8 characters with one uppercase letter, one lowercase letter, a number, and a special character.

No, an account administrator does not require any approval, as Connected Banking is enabled for all administrators. However, you will need to link a mobile number to your Tally.NET ID, before you can begin to use Connected Banking.

In such a case, you can change the mobile number on the Tally Solutions customer portal:

1. Click My Profile.
2. Enter the new mobile number.
3. Accept the terms and conditions.
4. Click Update.

Based on the bank accounts you want to connect to TallyPrime, refer to the below table to know the criterion for linking mobile number to your Tally.NET ID:

You can get in touch with TallyCare to change your registered e-mail address.

Check your internet connection and try again.

Alternatively, you can reset the Connected Banking login.

1. Press F1 (Troubleshooting) > Reset Connected Banking Login and press Enter.
2. Press Y to confirm.

You can try to reconnect your bank accounts to TallyPrime.

To know more, refer to Reconnect Bank Accounts.

If you are an Axis Bank user for Corporate Login, then ensure that the Connected Banking request is approved by the approver selected when you initiated the connection.

To know more, refer to Connect Your Axis Bank Accounts | Multiple Users with Authorisation by Approver.

No, the bank login credentials does not get stored in TallyPrime.

However, you connect to bank from TallyPrime with your Tally.NET ID. Thereafter, your bank accounts get linked.

TallyPrime stores the information that you have connected to bank using your Tally.NET ID.

Therefore, the bank accounts get linked for your Tally.NET ID.

You can link any mobile number to your Tally.NET ID when you are registering for Connected Banking in TallyPrime.

To know how to do it, refer to Link mobile number to Tally.NET ID.

You can also link a mobile number to your Tally.NET ID on the Tally Solutions Customer Portal.

The users, who have connected bank accounts, using their Tally.NET credentials can get the Bank Balance and Bank Statement.

No, the user gets approval to log in only on a computer with a specific license. If a user wants to access Connected Banking in a computer with a different license, then an approval from the Account Administrator will be required.

To know more, refer to Approve User Access to Connected Banking for non-admin users.

Here are the steps to follow if you are not receiving an OTP.

1. Check if the number entered is a 10-digit valid mobile number.
2. If the mobile number is correct, then press Alt+H (Resend OTP).
3. If you still don’t receive an OTP on your mobile number, then contact Tally Solutions.

Here are the steps to follow if you are not receiving an OTP.

1. Press Alt+H (Resend OTP).
2. If you still don’t receive an OTP on your mobile number, then contact Tally Solutions.

Yes, a valid license and TSS are needed to use the Connected Banking services and the enhanced reconciliation features available in TallyPrime Release 6.0.

This happens because the Connected Banking session is not available in the License Gateway.

To check Bank Balance in TallyPrime:

1. Press Alt+Z (Exchange) > Get Balance.
   Alternatively, press Alt+Z (Exchange) > All Banking Options > Get Balance.
2. Select one or more bank accounts to get the balance.
3. Press B (Get Balance).

To know more, refer to Get Bank Balance.

Your Axis Bank ledger gets listed in the Get Statement or Get Balance report, you need to ensure the following:

• The Bank Name in the ledger is Axis Bank (India).
  To know more, refer to Create Bank Ledgers.
• Your Axis bank accounts are connected to TallyPrime.
  To know more, refer to Connect Bank Accounts.

You also need to ensure the following:

• In the Bank Connections report, the status of the connection is Connected.
• The account number in the Bank Connection matches the one in the bank ledger.

You can import Bank Statement online right from the bank through Connected Banking.

To know how to do it, refer to Get Bank Statement.

You can get statements only from the banks supported for Connected Banking in TallyPrime.

To view the list of banks supported for Connected Banking, press Alt+Z (Exchange) > All Banking Options > Bank Connections.

Press F6 (New Connection).

The list of supported bank gets displayed.

To know more, refer to Connect Bank Accounts.

If the status of a request is Pending at Bank, then you can click Get Statement to refresh the status.

If the Statement has been received from the bank, then it will get imported.

You can also delete the required and request a statement all over again.

To know more, refer to Get Bank Statement.

Once the statement is ready to import, you can click Get Statement to import the statement.

To know more, refer to Import Bank Statement.

Press Alt+B Bank Connections. You need to Connect/reconnect your bank accounts to TallyPrime.

To know more, refer to Reconnect Bank Accounts.

Currently, Axis Bank does not provide a running balance after you import the Bank Statement. So, Balance as per Bank Statement is not displayed in the Bank Reconciliation Summary and Imported Bank Data report.

If you want to verify the bank balance against books, then you can check the Expected Bank Balance in the report and also the balance on the bank portal.

For real-time balance, you can get bank balance right from TallyPrime.