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TallyPrime Turned into Educational Mode

The following checklist should be used to resolve license issues if TallyPrime turns into educational mode.

Checklist for Server Machine

If TallyPrime turns to educational mode on Tally License Server computer, you can check for the possible reasons and follow the corresponding solutions to rectify the issue. This is applicable for Silver & Gold Edition.

Sl. No.

Possible Reason

Solution

1

Reactivated the same license in multiple folders within the same computer or in different computers.

Single User

You cannot use a single user license concurrently in different computers. If you want to use the license in another computer, configure the license by closing all instances of Tally in the computer on which the license is active.

Multi-User

If you have Multi-user license, activate the license on a Server and configure all the clients to point to the server computer.

If there are multiple releases, always activate license in a higher release and configure all other clients to it.

2

Gateway Service is Stopped

Follow the steps provided in the methods given below:

Method 1:

  1. Press Windows+R > type services.msc and press Enter. The service management window opens.
  2. Check the status of Tally Gateway Server. If it has stopped, right-click and Start the service. 
    If more than one Tally Gateway Server exists, uninstall the unused gateway servers. 

To uninstall the Tally Gateway Server:

  1. Open command prompt in admin mode.
  2. In command prompt, navigate to the folder where Tally Gateway Server is installed. 
  3. Type tallygatewayserver.exe – u and press Enter to uninstall the Tally Gateway Server.

 

Method 2:

If the gateway service stops intermittently, configure the recovery options at the Service level, by following the steps given below:

  1. Go to Start > Run > type Services.msc.
  2. Click OK.
  3. In the Service management screen, search for Tally Gateway Service > right-click and select Properties.
  4. Click the Recovery tab, and make the below changes.
  5. Click Apply to restart the service.

If you do not experience any of the above scenarios then search for the available gateway servers and configure to it or Reactivate the License.


Note 
: If you have formatted your hard disk or upgraded to the new Operating System, you need to reactivate the license.

Checklist for Client Machine

Configure License

  1. Start TallyPrime.
  2. Press F1 (Help) > Settings > License > Manage License.
  3. From the Manage License screen, press F4 (Use License From Network) > select Configure License Manually.
  4. Enter the Compute Name/IP and Port , where the license is activated.
  5. Press Enter. A message Restart TallyPrime to apply the changes? is displayed. Click Yes to save.

Check Tally.ini settings

  1. Open the Tally.ini file in the TallyPrime folder.
  2. Set the gateway server to the following configuration:
    • Tally Gateway Server=server:port , or
    • Tally Gateway Server=IP address

  3. Press Ctrl+S to save.

Check if Gateway Server is running

  1. Press the Windows+R keys to open the Run dialog.
  2. Type services.msc and press Enter .
  3. Right-click Tally Gateway Server.
  4. Click Start .

Tally Gateway Server service will resume and license can be accessed.

Check IP and the Subnet Address settings

  1. Go to the Start menu > Run Command Prompt .
  2. Enter ipconfig in Command Prompt .
  3. Check the IP Address Subnet Address , and the Default Gateway .

    The IP and the subnet addresses should be identical in the server and in the client machines. For example:

(i)      Client IP        –   192.168.1.1

Subnet Mask –   255.255.248.0

Server: IP          –   192.168.2.1

Subnet Mask    –   255.255.240.0

In the above case, even though the IP Address and Subnet Mask are different, the license will be served. The reason is the Subnet Address range is the same for both Server and Client i.e., 192.168.0.0

(ii)     Client:  IP         –   192.168.1.1

Subnet Mask     –   255.255.255.0

Server: IP          –   192.168.2.1

Subnet Mask      –   255.255.255.0

In this case, the Subnet address range is different, i.e., 192.168.1.0 for Client and 192.168.2.0 for Server. Hence the License will not be shared across Client and Server.

Check network connectivity

  1. Go to the Start menu > Run Command Prompt.
  2. Enter Ping (IP Address)For example , enter Ping 192.168.7.81. If the network is connected, you will get the response Ping 192.168.7.81 with 32 bytes of data.
  3. Click Close to exit.

Check Tally Gateway Server settings

  1. Open your browser.
  2. Enter http://Servername/IP Address:Port in the address bar of your browser. The message License Server is Running should appear, along with the serial number and the license status.

    If the message The Page cannot be displayed appears , configure the following settings:

Add the Server to the Proxy Exceptions

  1. Go to Chrome Settings Show Advanced Settings Network Change Proxy Settings to open the Internet Properties screen.
  2. Click LAN Settings to open the Local Area Network (LAN) Settings screen.
    • Check the option Use Proxy Server for your LAN.
    • Click Advanced to configure the Proxy Settings.
      • Click Advanced on the Local Area Network (LAN) Settings screen to open Proxy Settings.
      • Enter the Proxy address to use.
      • Enter the Port number.
      • Click OK.
    • Select the checkbox Bypass proxy server for local addresses.
  1. Click OK to exit.
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