Explore Categories



Getting Started with Payment Request – Registration & Activation

  1. You can register with the Payment Gateway of your choice by clicking one of the following links:

    Payment Gateway Registration/Onboarding Support
    PayU https://pmny.in/uIUlHYHyt5hU

    E-mail: care@payu.in

    Chat: https://help.payu.in/

    Razorpay https://easy.razorpay.com/onboarding?utm_medium=website&utm_source=direct&utm_campaign=Onboarding_Explore

    Once you submit the details of your business on the website, a representative from the Payment Gateway will reach out to you and explain the process and the available options. Once the details are finalised, the Payment Gateway will initiate the KYC process and share the Merchant ID (MID) with you in the due course of time. Refer to the One-Time, Hassle-free Setup section of the Payment Request topic to know more.

    Note: Onboarding of new merchants has been temporarily paused by RBI. Nevertheless, you can continue to submit your details with the respective Payment Gateways, so that your account can be activated once the onboarding is resumed. However, this won’t affect the existing merchants registered with Payment Gateways. If you are already registered, then you can continue using the services offered by the Payment Gateway. 

The registration time and process might vary for each Payment Gateway. However, once you receive your Merchant ID, you can immediately set up your Merchant Profile in TallyPrime and proceed to generate payment links/QR codes.

For UPI-based payments, there is a daily limit of 1 lakh rupees. On the other hand, there are no such limits for Payment Gateway-based payments.
Therefore, based on your convenience and transactional needs, you can choose either Payment Gateway or UPI to generate payment links/QR codes.

To generate payment link/QR code using Payment Gateway, you need the Merchant ID and mobile number/e-mail address, as registered with the respective Payment Gateway. On the other hand, to generate payment link/QR code using UPI, you need the UPI ID, as registered with the respective UPI payment service provider.
Refer to the One-Time, Hassle-free Setup section of the Payment Request topic to know more about the setup process.

Getting started with Payment Request is easy. Once you have registered with the Payment Gateway or UPI service provider of your convenience, you can set up the relevant details in TallyPrimeRefer to the One-Time, Hassle-free Setup section of the Payment Request topic to know more about the setup process.

This article lists the commonly asked queries about Payment Requests, along with the corresponding answers and solutions. You can find the queries grouped under the respective activity and Payment Gateway.
However, if you have further questions, you can contact TallyCare via:

  1. Call: 1800 309 8859,
  2. E-mail: support@tallysolutions.com
  3. WhatsApp: 9019910043

We understand that the safety and security of your financial data would be paramount for your business, and TallyPrime takes the utmost measures to ensure that your financial data remains absolutely protected. We have partnered with prominent Payment Gateways to provide you with the best-in-class security policies.
Furthermore, if there is any downtime or interruption in the services, then you will be informed by the respective Payment Gateways.

Yes, a valid license and TSS are needed to generate UPI ID-based QR codes, as this feature entails the digital collection of payments.

The login sessions for Payment Request will be maintained at the Tally user-level, which was configured under User Management for your company. If no user is set, then the session can be used across multiple instances of TallyPrime.

The security for Payment Request is maintained as per the users defined in the Merchant Profile, and not as per the User Roles defined in User Management.
Accordingly, OTP authentication for payment link/QR code generation has been provided, and an OTP will be shared on the mobile number or e-mail address set in the Merchant Profile.

Once you select a particular Merchant Profile in the Generate Payment Link/QR Code screen, it will be automatically selected as the default profile for all your subsequent transactions. Thereby, there is no necessity or option to set a default Merchant Profile in the party master.

Yes, the Payment Request feature is supported in e-mail, export, and Sync.

Yes, WhatsApp will be considered as a mode of sharing payment links/QR codes in the future.
For the time being, you can view and copy the link from the invoice > Related Reports (Ctrl+O), and share it through WhatsApp.

Currently, Payment Request is supported only in India.

The payment link will be saved in all of the vouchers that you have selected from the report. The Amount in the link corresponds to the total Amount of all the selected vouchers.

When the entire amount is paid using the payment link, then the same link cannot be used for subsequent payments. However, if the party had made a partial payment against the link, then the same link can be used to process the rest of the payment.

Payment Links generated directly for a New Party are not tracked in any report in TallyPrime.
However, you can track such transactions by going to the Payment Gateway portal. Within the portal, you can find the details of the transaction, such as the links generated and the payments against each of the links, either fully or partially, and so on.

TallyPrime is a facilitator or medium that helps you generate payment links, which will be shared by the respective Payment Gateway. Thereby, certain details, such as the number of links generated or the status of payment against the links, will not be tracked in TallyPrime.
For all such details, you can visit the respective Payment Gateway portal and view the details in the relevant reports.

With the Basis of Value feature in reports such as Day Book, Ledger Voucher, and Ledger Outstandings, you can easily track the transactions or bills for which the payment links and QR codes are already generated or pending to be generated. Refer to the Track Payment Links/QR Codes section of the Payment Request topic to know more.

Yes, you can generate multiple links from a voucher one after another, using different Merchant Profiles. The links will be re-shared multiple times over mobile or e-mail, as applicable. However, the previously generated links will be over-ridden, and only the latest link will be saved in the voucher.

Yes, the party can make a partial payment post by clicking the payment link or after scanning the QR code. They have to select the partial payment option on the payment page of the respective Payment Gateway.
For UPI-based payment, a few service providers allow partial payment while a few do not allow it.  

The Payment Request feature is supported only in India. Therefore, in the Generate Payment Link/QR Code screen and the payment link page, the Amount to be paid will be converted to INR.

Yes. When you generate a new payment link, the existing link will be replaced with the latest one.

The originally generated QR code will be retained, even if you modify the voucher. If you want the voucher details to be updated in the QR code, then you have to generate a fresh QR code, which will replace the previous one.

The options to enable or disable such activities (after saving the voucher) are usually provided in the voucher type. Therefore, the Generate Payment link after saving voucher option is provided in the voucher type, and not in Voucher Configuration.

This option is not currently provided, in order to ensure that the payment link remains active even after the due days are crossed. In this way, your parties can seamlessly make the payment using the same link.

Currently there is no option to display the breakup of each bill on the payment link page.

Yes, you can easily print the same payment link in multiple copies of invoice printing, such as Original, Duplicate, and Triplicate.

No, payment link and QR code are not supported for VAT transactions and Rule 11 invoices.

Yes, you can easily generate payment links for POS invoices, but only for non-Cash transactions.

This might happen when many unrelated options are enabled in the Print configuration by default. You can resolve this issue by disabling the print options that are not necessary or relevant to your transaction.

No, your current printing experience will not be affected in any way. The Optimise printing option (enabled by default) in the Print configuration will ensure that the maximum number of items are printed in an invoice.

The link expiry will not be directly printed in the invoice along with the QR code or payment link. However, once the payment link is clicked, the details of the payment, including link expiry, will be shared through a message.

The OTP must contain 4 digits only.

The validity of the OTP for PayU is usually 15 minutes, which will be displayed in the SMS shared by the Payment Gateway.

No, there is no time gap or interval between OTP requests.

If you request for a new OTP within 10 minutes of receiving the first OTP, then the same OTP will be sent. If you want to generate a fresh OTP, then you have to wait for 10 minutes before sending the request.

There is no such limit. However, the Payment Gateway may have implemented certain measures to prevent excessive requests.

Yes, you will be allowed to enter up to 10 invalid OTPs, after which the account will be locked.

Contact the payment service provider. You will receive a link to unlock your account.
Alternatively, you can try again after 30 minutes, after which the account will be automatically unlocked.

As per the Payment Gateway, the payment link will be valid for 1 year from the date of link generation.
Further, based on your business needs, you can update the link expiry, either during payment link generation or in the Merchant Profile. However, this updated link expiry cannot exceed the maximum limit, which is 1 year.

The OTP must contain 6 digits only.

The OTP will be valid for 5 minutes.

You can generate a maximum of 5 OTPs in 30 min.
Details of the OTP rules:

  1. If you send an OTP request multiple times within 5 minutes, then you will receive the same OTP.
  2. If you want a new OTP, then you have to wait for 5 minutes before sending a fresh request.
  3. If you enter an incorrect OTP three times, then the fourth attempt will not be accepted, even if you enter the correct OTP.
    You will have to again wait for 5 minutes, and then generate a fresh request.

As per the Payment Gateway, the payment link will be valid for 6 months from the date of link generation.
Further, based on your business needs, you can update the link expiry, either during payment link generation or in the Merchant Profile. However, this updated link expiry cannot exceed the maximum limit, which is 6 months.

Post a Comment

Is this information useful?