KSA - Errors and Resolutions

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KSA – Errors and Resolutions

(1) Legal Name already exists in the system, (2) User with same UserName already exists.

Resolution:

Press F11 (Company Feature) > Enable Value Added Tax (VAT): Yes.
In the VAT Details screen, configure for e-Invoice integration.
1. Set e-Invoice Integration Phase applicable to Yes.
2. Enter Applicable from date.
In the e-Invoice Login Credentials screen, press G (Generate) to generate the OTP.
In the Certificate Signing Request (CSR) Form, change the last 2 digits of Organization Unit to make them unique.
Resubmit the form.

'Data[0].EntityVrn' is not eligible for onboard or not found in system.

Cause: This error occurs when the Company name and VAT no. in the e-Invoice certificate are changed or modified in TallyPrime.

Resolution: Verify that the the Company name and VAT no. in TallyPrime exactly match the details specified in the e-Invoice certificate, which is saved in the company data folder.

QRCODE_VALIDATION: Please provide the value in Tag 4 as per Amount due payment (BT-115) in the QR Code.

Cause:

This error occurs if there is an issue in the ZATCA platform.

Resolution:

You can connect with your ZATCA Relationship manager.

VAT category tax amount (BT-117) = VAT category taxable amount (BT-116) x (VAT category rate (BT-119) / 100), rounded to two decimals.

Cause:

This error occurs if there is an issue in the ZATCA platform.

Resolution:

You can connect with your ZATCA Relationship manager.

The VAT category tax amount (BT-117) in a VAT breakdown (BG-23) where VAT category code (BT-118) is "Standard rated" shall equal the VAT category taxable amount (BT-116) multiplied by the VAT category rate (BT-119) / 100), rounded to two decimals.

Cause:

This error occurs if there is an issue in the ZATCA platform.

Resolution:

You can connect with your ZATCA Relationship manager.

An Invoice shall contain the Buyer postal address (BG-8). Not applicable for simplified tax invoices and associated credit notes and debit notes (KSA-2, position 1 and 2 = 02).

Resolution:

If it is a B2B or export transaction, provide the Postal Code of the party in the party ledger. However, you can also provide the details while recording a transaction.

If the buyer country code (BT-55) is “SA”, then these fields are mandatory: street name (BT-50), building number (KSA-18), postal code (BT-53), city (BT-52), District (KSA-4), country code (BT-55).

Resolution:

Provide the details related to party’s address, building number, portal code, city, district and country in the party ledger. However, you can also provide the details while recording a transaction.

Field character limits for the Buyer Address - Street field (BT-50). This rule does not apply on the simplified tax invoices and associated credit notes and debit note (KSA-2, position 1 and 2 = 02).

Resolution:

If it is a B2B or export transaction, provide the party’s address in the party ledger. However, you can also provide the details while recording a transaction.

Entity/Child Entity should be onboarded or renewed when Enable Integration Phase setting in ON.

Resolution:

Open TallyPrime and press F11 (Company Features).
Press Ctrl+I (More Details) > e-Invoice Integration Phase (History).
If the latest status is not onboarded or renewed, complete the onboarding process.

Alteration of e-Invoice has been restricted. Please open the transaction in display mode. (Alt+Enter)

Resolution:

If you are seeing this error message under the Ready for e-Invoice Generation section in the e-Invoice Overview Report, then it is an unexpected error message. Connect with TallyCare to resolve the error.

If you are seeing this error message under the e-Invoice Generated section in the e-Invoice Overview Report, then it is an expected error message.

Invalid Payment Amount Due. Payment Amount Due = Document Value - Prepaymentamount + Rounding Amount.

Cause:

This error occurs, if you have altered some values in the voucher and saved the voucher without opening the e-Invoice details.

Resolution:

If you have altered some values in the document,

In TallyPrime, open the voucher in the alteration mode.
Open e-Invoice details.
Ensure that the e-Invoice details are correct and press Ctrl+A to save.
Press Ctrl+A to save the voucher.

If Category Code is either E or Z or O then Category Code Reason cannot be NULL.

Cause:

This error occurs, when the tax type of the transaction is something other than Taxable tax type.

Reason:

You have to fill in the category code reason with valid details.

Open the stock item or ledger in the alteration mode
Under Statutory Details, select the Reason Code and Reason Text for Reason for tax exemption/zero rate.
Press Ctrl+A to save.

Document value should be calculated by addition of document charges and subtracting document discount from the sum of all Total Taxable Amount and adding calculated total VAT amount to it.

Cause:

This error occurs when the stock item and ledgers have negative value.

Resolution:

Instead of a negative value, enter a positive value in the stock item and ledger.