TallyPrime with WhatsApp – Error Codes, Error Messages, & Resolutions
While using TallyPrime with WhatsApp for your business to share documents from TallyPrime Release 4.0 or sending messages from your Interakt inbox, you may encounter certain errors. This page lists all the possible error messages and error codes related to using WhatsApp for business.
Error Messages – TallyPrime
The following errors may occur while sending documents from TallyPrime to your parties’ WhatsApp Nos., or during the WhatsApp login procedure, or while refreshing the templates in TallyPrime.
While sending a document from TallyPrime
|
Error |
Cause | Resolution |
| Unauthorized Access |
This message will appear when authorization fails. |
Check with your Tally Partner. |
|
Internal Server error! |
If Internal Server error happens. | Check and restore your internet connection before trying again. |
|
You don’t have an active subscription on Interakt. |
If there is no active subscription found for the account. | Check with your Tally Partner. |
|
Rate limit exceeded for this resource. |
This is possible, in case the number of documents sent in a period of time has exceeded the rate limit. Rate limiting is a method of controlling traffic flow to a service or server by restricting the number of requests that can be made within a certain time frame. | Try sending documents after sometime. |
|
<file extension> size should be less than {}MBs. |
If the file size of the document has exceeded the maximum allowed size. | Try to reduce the file size. |
|
Insufficient wallet balance, please recharge your Interakt wallet immediately to continue using API services. |
When your wallet balance goes below zero or becomes negative. | Recharge your Interakt wallet. For more information, check with your Tally Partner. |
|
Message cannot be sent to this user since their ‘WhatsApp Opted’ is ‘False’. |
If recipient marked in the conversation has opted out of the WhatsApp conversation. | Go to the Interakt portal and change the ‘WhatsApp Opted’ option to ‘True’. |
|
Invalid ‘fullPhoneNumber’ |
If the fullPhoneNumber value is invalid. | Enter valid phone number and try again. |
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‘Please correct the following error – Either ‘phoneNumber’ with ‘countryCode’ Or ‘fullPhoneNumber’ is required. |
This error message is sent if the sent message request doesn’t contain ‘phoneNumber with countryCode’ or ‘fullPhoneNumber’. | Enter phone number with country Code or valid full phone number, and try again. |
|
Unable to send WhatsApp. Check your Internet connectivity and try again. |
The internet connectivity in your system is not available. | Reconnect to the network and try again. |
|
Oops! Your TallyPrime application is in Educational Mode. Reactivate your license from F1 (Help) > Settings > License > Manage License > F7 (Reactivate). |
Your TallyPrime application is in Educational Mode. | Reactivate your license from F1 (Help) > Settings > License > Manage License > F7 (Reactivate). |
|
The Registered WhatsApp No. you have selected is not available in the company data. Add the WhatsApp No. from Alt+M (Share) > Manage > WhatsApp Nos. |
The ‘WhatsApp From’ mobile number is not available as part of company data. It might have been deleted while sending a message in a multi-user environment. | Add the Registered Business WhatsApp No. from Alt+M (Share) > Manage > WhatsApp Nos. |
|
Mobile No. can contain only numeric digits. |
The ‘WhatsApp To’ mobile number is having an incorrect format (for e.g., the length of the mobile number is incorrect, or contain an alphabet). | Enter a valid recipient mobile number. |
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Unable to connect due to an Internal error. Try again after sometime or contact Tally Solutions. |
There is some internal error causing issues while sending a message. | Try again after sometime or contact Tally Support. |
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Unable to send the WhatsApp messages, as the selected template does not exist. Refresh the list of WhatsApp templates and select one of the available templates. |
The chosen message template has been deleted (archived) in this account. | Choose any other available template or create a new template to use it. If you want to use the chosen template which is now archived, you can go to the Interakt portal and restore this template. |
|
Unable to send WhatsApp message, as there is insufficient wallet balance. Contact your Partner to recharge your wallet. |
There is not enough Wallet balance in the account. Hence, you will not be able to send messages from this account. | Contact your Tally Partner to recharge your wallet to proceed. |
|
You are using an older version of the API for sending WhatsApp messages. Upgrade to the latest version of TallyPrime to proceed. |
The current TallyPrime version is not suitable for WhatsApp activities. | Upgrade TallyPrime to the latest version and try again later. |
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The message does not contain the payment link. Do you want to send the message? Y/N |
Payment Link is not generated for this voucher or report. |
Generate Payment Link and try again. |
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Tally/WhatsApp services are unavailable.\n\nTo check the status of the services, press F1 (Help) > About > Status of Online Access services. |
Some of the Tally/WhatsApp services are unavailable at this moment. | Check the status of the services from F1 (Help) > About > Status of Online Access services, and try again after the services are restored. |
|
The current TallyPrime version is not suitable for WhatsApp activities.\n\nUpgrade TallyPrime to the latest version and try again later. |
The current TallyPrime version is not suitable for WhatsApp activities. | Upgrade TallyPrime to the latest version and try again later. |
While logging in using a new number
|
Error |
Cause | Resolution |
|
Unable to login, as the WhatsApp No. you have entered is not registered on the Interakt portal. Enter a registered WhatsApp No. with the login credentials to proceed. |
This error message appears when the embedded sign-up is not yet done and the WhatsApp number is not yet registered on Interakt’s portal. |
Enter a registered WhatsApp No. with the login credentials to proceed. |
|
Your WhatsApp subscription is either not activated or has expired. Contact your Partner to activate or renew the subscription, as needed, and try again. |
Contact your Tally Partner to activate or renew the subscription, as needed, and try again. | |
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The login details do not match with the details registered on the Interakt portal. |
This error message appears when you enter different login credentials instead of the login credentials provided by Interakt. | Enter valid login credentials provided by Interakt. |
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Unable to login. Enter a valid Registered Business WhatsApp No. and the corresponding login credentials to proceed. |
1. When you perform a login action, you enter an incorrect number but at the same time, enters the login credentials matching with another Interakt account which is already created. 2. When you enter an incorrect mobile number but stops before authenticating the number with login credentials. Here, the mobile number is added to the company but not authenticated. After this, if you do a Refresh WhatsApp Login action and then proceeds to enter login credentials matching with another account which is already created, you will see this error. 3. When you provide the login credentials, it matches to the credentials of an account created in the Interakt’s database. However, this account was not created as part of the TallyPrime with WhatsApp for Business subscription. Since this is a non-Tally account (you are not on-boarded using the Tally provided subscription service), even though the login credentials provided are correct, you won’t be able to login and use the WhatsApp features in TallyPrime. |
You have to retry login by providing the user credentials (registered user name and password) received by email or message after the creation of account while subscribing to the TallyPrime with WhatsApp feature. In case you have multiple mobile numbers onboarded, check the credentials received for the mobile number you are trying to add to the Company in the respective registered email-id for that number. |
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Your WhatsApp subscription is either not activated or has expired. Contact your Partner to activate or renew the subscription, as needed, and try again. |
When either of the two below-mentioned cases takes place: 1. The subscription cannot be found/expired. |
Contact your Tally Partner to activate or renew the subscription. |
|
Unable to login. Check your Internet connectivity and try again. |
The internet connectivity in your system is not available. | Reconnect to the network and try again. |
While refreshing templates
|
Error |
Cause | Resolution |
| Unauthorized Access |
This message will appear when authorization fails. |
Check with your Tally partner. |
|
Internal Server error! |
If Internal Server error happens. | Check and restore your internet connection before trying again. |
|
You don’t have an active subscription on Interakt. |
If there is no active subscription found for the account. | Check with your Tally Partner. |
|
Rate limit exceeded for this resource. |
This is possible, in case the number of template requests sent in a period of time has exceeded the rate limit. Rate limiting is a method of controlling traffic flow to a service or server by restricting the number of requests that can be made within a certain time frame. | Try refresh templates action after sometime. |
Other Error Messages
|
Error |
Description | Resolution |
|
Tally/WhatsApp services are unavailable. To check the status of the services, press F1 (Help) > About > Status of Online Access services. |
The user unable to access Tally/WhatsApp services due to internal error. |
Press F1 (Help) > About > Status of Online Access services, and try again. |
|
The current TallyPrime version is not suitable for WhatsApp activities. Upgrade TallyPrime to the latest version and try again later. |
The user must be using one of the previous versions of TallyPrime which is not suitable for WhatsApp. |
The user needs to upgrade his TallyPrime to the latest build. |
|
Unable to proceed, as the session has expired. Establish the session from Help > Troubleshooting > Connected Services > Reset WhatsApp Login, to proceed. |
If due to some reason, the secret key which has been persisted along with the mobile number has expired or changed and hence it can’t be no longer used. In such cases, when the user attempts the send, he will get a response indicating a failure of such nature. In such cases, there is a need to perform the login flow (Reset WhatsApp Login) and get the fresh secret keys for all the mobile numbers stored in the company data. |
User has to retry Reset WhatsApp Login by providing the correct Tally x Interakt’s registered account’s user name and password. |
|
The field value entered under Contact Name already exists. |
In the Ledger Contact Details report, when the user enters the same user defined name that is already entered in mobile number list. |
User needs to enter a different value to proceed. |
|
None of the selected contacts have the Default WhatsApp No. Press Alt+H (Multi Alter), update the Default WhatsApp No. for the contacts, and try again. |
The error message appears in the Ledger Contact Details report, when all the selected contacts don’t have any default WhatsApp number(s). |
The user needs to press Alt+H (Multi Alter), update the Default WhatsApp No. for the contacts, and try again. |
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Mobile No. cannot be empty. Enter a valid Mobile No. to proceed. |
This error message to be shown in the Ledger Contact Details report, when Mobile No. is blank. |
The user needs to enter value in the mobile no. is field. |
|
Error – WhatsApp session established successfully for: <WhatsApp No1> WhatsApp session failed for: <WhatsApp No3> “Your WhatsApp subscription is either not activated or has expired. Contact your Partner to activate or renew the subscription, as needed, and try again.” |
If there are multiple numbers to be reset in case of Reset WhatsApp Login action, then the reset WhatsApp login is established only for a few numbers and it fails for rest of the numbers. 1. The subscription cannot be found/expired.
|
Contact your Tally Partner to activate or renew the subscription. |
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Your WhatsApp subscription is either not activated or has expired. Contact your Partner to activate or renew the subscription, as needed, and try again.
|
If there are multiple numbers to be reset in case of Reset WhatsApp Login action, and the Reset WhatsApp login fails for all the numbers. Reason of failure could be when either of the two below-mentioned cases takes place: 1. The subscription cannot be found/expired. |
Contact your Tally Partner to activate or renew the subscription. |
|
The WhatsApp No. you have selected should be registered on the portal. Contact your Tally Partner.
|
In the case that subscription for the registered WA Business number is not yet activated by the Tally Partner. |
Contact your Tally Partner to activate the subscription of the account for the respective registered mobile number. |
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The selected WhatsApp template is Blocked on the portal. Select a different WhatsApp template.
|
The chosen message template has been blocked (archived) in this account. |
Choose any other available template or create a new template to use it. |
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Unable to update the WhatsApp templates. Check your Internet connectivity and try again. |
The internet connectivity in your system is not available. |
Reconnect to the network and try again. |
Error Codes – Interakt
The following errors may occur in your Interakt account for various reasons that are listed in the below-mentioned table.
| Error Code | Description | Resolution |
| 0 | AuthException | Unable to send the message. Contact your Partner. |
| 1 | API Unknown | Unable to send the message. Contact your Partner |
| 2 | API Service | Meta (WhatsApp) services are experiencing a downtime. You can check updates on the WhatsApp Business Platform Status page |
| 3 | API Method | Unable to send the message. Contact your Partner. |
| 4 | API Too Many Calls | Unable to send the message. Contact your Partner. |
| 10 | Permission Denied | Unable to send the message. Contact your Partner. |
| 33 | Parameter value is not valid | Unable to send the message. Contact your Partner. |
| 100 | Parameter is invalid | Unable to send the message. Contact your Partner. |
| 190 | Access token has expired | Unable to send the message. Contact your Partner. |
| 200-299 | API Permission | Unable to send the message. Contact your Partner. |
| 368 | Temporarily blocked for policies violations | Your WhatsApp Business Account has been restricted or disabled as it is found to have violated the platform policy. Refer to the Understand Violations section of WhatsApp for more details. You can file an appeal with Meta. To know more, refer to the Appeals section of WhatsApp. Note that this is solely as per the decision of WhatsApp. Tally or Interakt has no role in such decisions. |
| 400 | Media Download error. | Unable to download the attached file. Contact your Partner. |
| 402 | Business eligibility — Payment issue | Unable to send message, as your WhatsApp Business Account is not configured correctly. Contact your Partner. |
| 408 | Message is not valid | Unable to send the message. Contact your Partner. |
| 410 | Message expired | Unable to send the message. Contact your Partner. |
| 429 | Rate limit hit | Unable to send the message. Contact your Partner. |
| 430 | Unsigned certificate | Unable to send the message. Contact your Partner. |
| 432 | Certificate ID mismatch | Unable to send the message. Contact your Partner. |
| 433 | Certificate signature invalid | Unable to send the message. Contact your Partner. |
| 470 | Re-engagement message | Unable to send the message, as there is no communication initiated by the receiver in the last 24 hours. Use a Meta-approved template to send a message. |
| 471 | Spam rate limit hit | You have exceeded the messaging limit for sending WhatsApp messages. Try again after 24 hours. |
| 472 | User’s number is part of an experiment | Unable to send the message. Contact Tally Support. |
| 480 | User potentially changed | Unable to send the message, as there seems to be an error in the WhatsApp account of the receiver. Contact your Partner. |
| 500 | Generic error | Unable to send the message, due to an internal error. Try again after sometime. |
| 1000 | Generic error | Unable to send the message. Contact your Partner. |
| 1001 | Message too long | The message length should be within 1024 characters for templates-based messages and 4096 characters for messages without templates. |
| 1002 | Invalid recipient type | Unable to send the message. Contact your Partner. |
| 1004 | Resource already exists | Unable to send the message. Contact your Partner. |
| 1005 | Access denied | Unable to send the message. Contact your Partner. |
| 1006 | Resource not found | Unable to send the message, as the selected file format is not supported. Use any of the following file formats: For images: JPG/JPEG or PNG For documents: Any MIME-type format For videos: mp4 or 3gpp (Only H.264 video codec and AAC audio coded, and videos with single audio or no audio streams are supported) |
| 1007 | Recipient blocked to receive message (Deprecated) | Unable to send the message. Contact your Partner. |
| 1008 | Required parameter is missing | Unable to send the message. Ensure that the variables in the selected template include a value all the mandatory values, and try again. If the problem persists, contact your Partner. |
| 1009 | Parameter value is not valid | One or more variables in the selected template contain one of the following: – Invalid URL – Special characters, such as #, $, or % – More than two consecutive spaces |
| 1010 | Parameter is not required | Unable to send the message. Contact Tally Support. |
| 1011 | Service not ready | Unable to send the message, as the WhatsApp server seems to be down. Try again after sometime. If the problem persists, contact Tally Support |
| 1013 | User is not valid. | Unable to send the message, as the WhatsApp account of the receiver is invalid. Contact your Partner. |
| 1014 | Internal Error | Unable to send the message, as the attached file exceeds the maximum file size limit. Try again with a file of smaller size. If the problem persists, contact your Partner. |
| 1015 | Too many requests | Unable to send the message. Contact your Partner. |
| 1016 | System overloaded | Unable to send the message, as the WhatsApp server seems to be overloaded. If you are trying to send a media file, compress the file to reduce the size and try again after a couple of hours. |
| 1017 | Not Primary Master | Unable to send the message. Contact your Partner. |
| 1018 | Not Primary Coreapp | Unable to send the message. Contact your Partner. |
| 1021 | Bad User | Unable to send the message, as the sender and receiver contact numbers are the same. Select a different receiver contact number to proceed. |
| 1022 | Webhooks URL is not configured | Unable to send the message. Contact your Partner. |
| 1023 | Database error occurred | Unable to send the message. Contact your Partner. |
| 1024 | Password Change Required | Unable to send the message. Contact your Partner. |
| 1025 | Invalid Request | Unable to send the message. Contact your Partner. |
| 1026 | Receiver Incapable | The receiver is using an older version of WhatsApp. The receiver must have the following or higher WhatsApp versions to be able to receive WhatsApp messages: Android: 2.21.15.15 SMBA: 2.21.15.15 iOS: 2.21.170.4 SMBI: 2.21.170.4 KaiOS: 2.2130.10 Web: 2.2132.6 |
| 1028 | A user_identity_changed system notification requires acknowledgement | Unable to send the message. Contact your Partner. |
| 1031 | Sender account has been locked | Your WhatsApp Business Account has been restricted or disabled as it is found to have violated the platform policy. Refer to the Understand Violations section of WhatsApp for more details. You can file an appeal with Meta. To know more, refer to the Appeals section of WhatsApp. Note that this is solely as per the decision of WhatsApp. Tally or Interakt has no role in such decisions. |
| 2000 | Template Param Count Mismatch | Unable to send the message. Contact your Partner. |
| 2001 | Template Missing | Unable to send messages, as the selected template is currently unavailable. Try again after some time. If the problem persists, open the Templates page > click Sync. Try again after Sync is completed. |
| 2002 | Template Fetch Failed | Unable to send the message, due to an internal error. Try again after sometime. If the problem persists, contact your Partner. |
| 2003 | Template Pack Missing | Unable to send the message, as the WhatsApp Server seems to have an error. Contact your Partner. |
| 2004 | Template Param Length Too Long | One or more variable values in the selected template are too long. Edit the variable values to reduce the length, and try again. |
| 2005 | Template Hydrated Text Too Long | The message length, including the length of the variables values, exceeds the permissible 1024 character limit. Edit the variable values to reduce the length, and try again. Alternatively, create a new template having message within the permissible character limit to proceed. |
| 2006 | Template White Space Policy Violated | Unable to send the message. Contact your Partner. |
| 2007 | Template Format Character Policy Violated | Unable to send the message. Contact your Partner. |
| 2008 | Template Media Format Unsupported | Unable to send the message, as the selected file format is not supported. Use any of the following file formats: For images: JPG/JPEG or PNG For documents: Any MIME-type format For videos: mp4 or 3gpp (Only H.264 video codec and AAC audio coded, and videos with single audio or no audio streams are supported) |
| 2009 | Template Required Component Missing | Unable to send the message. Contact Tally Support. |
| 2010 | Template Invalid Hydrated URL | The link used for the template’s button is invalid. Configure the button using a valid link, and try again. |
| 2011 | Template Invalid Phone Number | The contact number used in the template is invalid. Enter a valid contact number and try again. |
| 2012 | Template Parameter Format Mismatch | Unable to send the message. Contact your Partner. |
| 2013 | Template Buttons Unsupported | Unable to send the message. Contact your Partner. |
| 2014 | Expected Namespace is Empty | Unable to send the message. Contact your Partner. |
| 2015 | Invalid number of sections | Unable to send the message. Contact your Partner. |
| 2016 | Invalid number of rows | Unable to send the message. Contact your Partner. |
| 2017 | Character Policy Violated | Unable to send the message. Contact your Partner. |
| 2023 | Invalid number of product | Unable to send the message. Contact your Partner. |
| 2024 | Catalog ID not found | Unable to send the message. Contact your Partner. |
| 2025 | Catalog ID not linked to API number | Unable to send the message. Contact your Partner. |
| 2026 | Missing products | Unable to send the message. Contact your Partner. |
| 2027 | No products found | Unable to send the message. Contact your Partner. |
| 2028 | List all products failed compliance | Unable to send the message. Contact your Partner. |
| 2029 | List some products failed compliance | Unable to send the message. Contact your Partner. |
| 2030 | List mixed products invalid and failed compliance | Unable to send the message. Contact your Partner. |
| 2036 | Invalid Header Structure | Unable to send the message. Contact your Partner. |
| 2050 | Missing Compliance Info | Unable to send the message. Contact your Partner. |
| 80007 | Rate limit issues | Unable to send the message. Contact your Partner. |
| 130429 | Rate limit hit | Unable to send the message. Contact your Partner. |
| 131000 | Something went wrong | Unable to send the message. Contact your Partner. |
| 131005 | Access denied | Unable to send the message. Contact your Partner. |
| 131008 | Required parameter is missing | Unable to send the message. Contact your Partner. |
| 131009 | Parameter value is not valid | Unable to send the message. Contact your Partner. |
| 131016 | Service unavailable | Meta (WhatsApp) services are experiencing a downtime. You can check for the updates on the WhatsApp Business Platform Status page. |
| 131021 | Recipient cannot be sender | Unable to send the WhatsApp message, as the Contact Nos. of the sender and receiver are the same. Select a different receiver Contact No. to proceed. |
| 131026 | Message undeliverable | Unable to deliver the message, due to one of the following reasons: – The receiver’s contact number is not registered with WhatsApp. – The receiver has not agreed to WhatsApp’s Terms of Services and Privacy Policy. The receiver is using an older version of WhatsApp. The receiver must have the following or higher WhatsApp versions to be able to receive WhatsApp messages: Android: 2.21.15.15 SMBA: 2.21.15.15 iOS: 2.21.170.4 SMBI: 2.21.170.4 KaiOS: 2.2130.10 Web: 2.2132.6 |
| 131031 | Account has been locked | Your WhatsApp Business Account has been restricted or disabled as it is found to have violated the platform policy. Refer to the Understand Violations section of WhatsApp for more details. You can file an appeal with Meta. To know more, refer to the Appeals section of WhatsApp. Note that this is solely as per the decision of WhatsApp. Tally or Interakt has no role in such decisions. |
| 131042 | Business eligibility — Payment issue | Unable to send the message. Contact your Partner. |
| 131045 | Incorrect certificate | Unable to send the message. Contact your Partner. |
| 131047 | Re-engagement message | Unable to send the message, as there is no communication initiated by the receiver in the last 24 hours. Use a Meta-approved template to send a message. |
| 131048 | Spam rate limit hit | You have exceeded the messaging limit for sending WhatsApp messages. Try again after 24 hours. |
| 131051 | Unsupported message type | Unable to send the message. Contact your Partner. |
| 131052 | Media download error | Unable to send the message. Contact your Partner. |
| 131053 | Media upload error | Unable to send the message, as the selected file format is not supported. Use any of the following file formats: For images: JPG/JPEG or PNG For documents: Any MIME-type format For videos: mp4 or 3gpp (Only H.264 video codec and AAC audio coded, and videos with single audio or no audio streams are supported) |
| 131056 | (Business Account, Consumer Account) pair rate limit hit | Unable to send the message, as there is continuous flow of messages to the same contact number in a short period of time. Wait for sometime and try again later, or select a different contact number to send messages. |
| 132000 | Template Param Count Mismatch | Unable to send the message. Contact your Partner. |
| 132001 | Template does not exist | Unable to send the message, as the template you have selected is unavailable. If you have created the template just now, try to send the message after sometime. If the template has been deleted in your Facebook Business Manager, create a new template and try again. If the issue still persists, contact your Partner. |
| 132005 | Template Hydrated Text Too Long | Unable to send the message. Contact your Partner. |
| 132007 | Template Format Character Policy Violated | Unable to send the message. Contact your Partner. |
| 132012 | Template Parameter Format Mismatch | Unable to send the message, as one or more variables of the selected template contains invalid characters, such as #, $, or %. |
| 132015 | Template is Paused | Unable to send the message, as the selected template is Paused due to low quality. Select an approved template of higher quality, and try again. |
| 132016 | Template is Disabled | The selected template is permanently disabled, as it has been Paused multiple times due to low quality. Create a new message template and try again. |
| 133000 | Incomplete Deregistration | Unable to send the message. Contact your Partner. |
| 133004 | Server Temporarily Unavailable | Meta (WhatsApp) services are experiencing a downtime. You can check the server updates on the WhatsApp Business Platform Status page. |
| 133005 | Two step verification PIN Mismatch | Unable to send the message, as there was a mismatch in PINs during the two-step verification process. Contact your Partner. |
| 133006 | Phone number re-verification needed | Unable to send the message, as the Contact No. needs a re-verification. Contact your Partner. |
| 133008 | Too Many two step verification PIN Guesses | Unable to send the message, the two-step verification process failed. Contact your Partner. |
| 133009 | Two step verification PIN Guessed Too Fast | Unable to send the message, the two-step verification process failed. Contact your Partner. |
| 133010 | Phone number Not Registered | Unable to send the message, as the Contact No. is not registered for WhatsApp Business API. Contact your Partner. |
| 135000 | Generic user error | Unable to send the message. Contact your Partner. |
| WA503 | Service Temporarily Unavailable | Unable to send the message. Contact your Partner. |
| INTL 500 | INTL 500 | Unable to send the message. Contact your Partner. |
Error Messages – Meta
This WhatsApp business account does not have permission to add phone numbers to the accountThe following error message can also appear for similar reason: You have already linked the maximum number of phone numbers allowed for this Business Account. Delete a phone number to continue or request additional numbers. Cause
Resolution To connect more numbers, you will have to delete some of the existing numbers. |
We can’t verify the Meta business account that you selected.Go back to the previous screen to select a different account, or go to Meta Business Manager for support. Cause
If you find any restriction on your Facebook Business account:
Your account should get unrestricted within 24 to 48 hours.
After your Facebook business account has been unrestricted, or WABA disablement has been revoked, you can then resume the number connection process, and shouldn’t see the above error. |
GraphQL server responded with error %s: %s %sCauseThis error occurs if you are trying to create a Facebook Business account within a few minutes of creating a Facebook account. Resolution In such cases, wait for at least one-two hours before creating the Facebook Business account. |
An error occurred while processing this request. Please try again laterResolutionTry opening your Interakt account in Incognito browser and then do the number connection process in that browser. If the error still persists, then check whether your Facebook Business has been restricted, or WABA has been disabled. To know more, click here. |
You don’t have permission to create WhatsApp business accountsCause To know more about the details to check for such a restriction & how to get such a restriction lifted, click here. If there are no restrictions found in your Facebook Business account, do one of the following:
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Please retry in some time or contact support to get issue fixedResolution
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An error occurred while processing this request. Please try again later.Resolution Try opening your Interakt account in Incognito browser mode, and attempt the number connection
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You don’t have permission to create WhatsApp business accounts.Cause Meta might have imposed certain restrictions on your Facebook Business account. To know more about the details on how to check and how to get the restriction/disablement lifted, click here. If there are no restrictions found in your Facebook Business, then try the following:
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Please retry in some time or contact support to get issue fixed.Resolution To resolve this issue, do the following:
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OTP not being receivedResolution
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You can only create a limited number of WhatsApp Business Accounts before your business and WhatsApp account verification is complete.You can create additional accounts after you are verified. Cause You can either delete any of the existing WABAs to be able to create another WABA. Or you can get your Facebook Business verified so that the limit of creating WABAs increases. For deleting WABAs, refer to the How to downgrade your WhatsApp business API Number topic. |
You’re no longer allowed to use Facebook Products to advertise.You can’t run ads, manage advertising assets or create new ad or business accounts.
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No data returned for operation ‘useUpdateMetaBusinessAccountMutation_MetaBusinessAccountMutation’, got error(s): (No errors) See the error ‘source’ property for more information.Cause
If the error persists, retry the process after a few hours. |
Your payment account is disabled. Contact the financial admin for this account or submit an appeal.Cause
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