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Troubleshoot Issues in Your TallyPrime Cloud VM

When working your virtual machine (VM), you may occasionally encounter situations that require basic troubleshooting or configuration adjustments. Whether you’re dealing with corrupted company data, need to force close the application, or want to modify system settings, TallyPrime Cloud provides built-in tools to help you manage and resolve these issues efficiently. 

Repair Company Data

If your company data is corrupt or you need to repair the data, you can run the zero-command repair operation directly from the virtual computer.

• On the bottom-left corner of the computer, click the Start icon, select Troubleshooting > Utilities > TallyPrime with Zero Command Repair.

This will start the TallyPrime application with the Zero Command Repair process to repair your data. For more information, refer to the Repair Data topic.

Force Quit TallyPrime

While working on your virtual computer, if your application needs to be closed for any reason.

• On the bottom-left corner of the computer, click the Start icon, select Troubleshooting > Utilities > Force Quit TallyPrime.

This will close TallyPrime. You can open TallyPrime again by double-clicking the TallyPrime icon from the desktop of your virtual computer.

Restart Computer

You may need to restart the virtual computer at times to apply system updates, similar to the way you manage your personal computer. 

• On the bottom-left corner of the computer, click the Start icon, select Troubleshooting > Restart Computer.

If you have opened any file or application with unsaved data, the computer will prompt you to save your data before restarting.

Shutdown Virtual Office

If you are an Administrator or an Owner, anytime you need to shut down the Virtual Office, you can do so directly from the virtual computer. 

1. In your virtual computer, on the bottom-left corner, click the Start icon > Help > Shutdown Office.
   
   This menu will be available only for users with Administrator or Owner credentials for the virtual computer. The Shutdown Virtual Office message box appears prompting you to confirm the shutdown.
   

2. Click Shutdown to shut down the Virtual Office.
   This shutdown will stop all virtual computers and close all the active user sessions.  

Change Font Size

While working on your virtual computer, if you want to adjust the font size of TallyPrime based on your comfort level.

• On the bottom-left corner of the computer, click the Start icon, select Troubleshooting > Settings > Font Size > select the required box > click Save.
  
  Once you restart TallyPrime, the changes will be applied and the font size of TallyPrime will be adjusted accordingly.

System Information

You can view the system and environment information of your virtual computer, such as the Computer Name, RAM, Storage capacity, TallyPrime release, OS version, and so on.

• Click the Start icon and select System Information.
  The following screen appears:
  

By understanding and using these options, you can quickly resolve issues and continue working with minimal disruption.