Some of the commonly asked questions about the eTIMS solution are answered here.
If you’ve lost your eTIMS onboarding details, you’ll need to reestablish the connection between TallyPrime and the eTIMS server. Simply reach out to Tally Support, and they will guide you through the process of reconnecting to the eTIMS server.
- Locate the file named Tally-eTIMS Onboarding Status.txt in your company data folder.
- Share this file with Tally Support for assistance.
Tally Support will use the provided file to help reestablish the connection and restore your eTIMS onboarding details.
Yes, it is mandatory to use TallyPrime Edit Log for using the eTIMS solution. This will help you comply with the KRA’s requirement that the Trader Invoicing System (TIS) must maintain a secure, unalterable log of all sales transactions. This will ensure that the transactions are recorded immediately upon creation and cannot be altered.
The default TallyPrime allows the Edit Log to be disabled, which violates the KRA’s mandate that the system should not operate without the log file. Therefore, it is recommended that you don’t use the default TallyPrime and use TallyPrime Edit Log instead.
Yes, you have to update the Company Features, in order to complete the onboarding process for eTIMS. Ensure that the following fields are filled in the respective screens:
- Company Creation or Company Alteration screen: Company Mailing Name (minimum 60 alphanumeric values; no special characters), Mobile number and E-mail address.
- F11 (Company Features) screen: Applicable from date (the date of submitting the eTIMS Service Request form), PIN and Branch ID.
In case of a single company, use 00 as the Branch ID. If multiple branches (such as a head office and its branches) are set up with one PIN, use 00 for the first onboarding, 01 for the second, and so on.
To see the option to enable eTIMS in the F11 (Company Features) screen, ensure the following:
- You are using TallyPrime Edit Log Release 5.0 and above versions.
- The eTIMS solution is available in F1 (Help) > TDLs & AddOns.
No, you cannot use the same PIN, Branch ID and Device Serial Number for two companies.
eTIMS is mandatory, irrespective of the VAT registration of your business.
eTIMS is applicable to all businesses, irrespective of VAT registration. So, you can use the eTIMS solution even if you do not have a VAT number.
Anyone running a business in Kenya requires a PIN, regardless of VAT registration.
The PIN should contain 11 alphanumeric characters, which begin with an alphabet, followed by 9 digits, and end with another alphabet. No, currently there is no provision in Tally to validate if a PIN is correct.
No, you cannot opt for multiple PINs because individuals and businesses in Kenya are allowed to have only one KRA PIN. Having multiple KRA PINs is against the law and can lead to penalties.
Connect with your Tally partner to know more about how to resolve the Utility Expiry Date error.
Yes, it is possible to synchronise your company data with another company. You can start sharing the data with the other company once you ensure the following:
- The one-time setup on eTIMS and TallyPrime is completed for your company.
You don’t need to complete the one-time setup on eTIMS and TallyPrime for the other company.
- Enable eTIMS in the F11 (Company Features) screen of the other company.
Irrespective of whether they are VAT or non-VAT, the following service ledgers can be sent to the eTIMS portal:
- Direct Expenses
- Direct Incomes
- Indirect Expenses
- Indirect Incomes
- Sales Account
- Purchase Account
- Fixed AssetsNote: If the option Include in Assessable value calculation is VAT, the ledger cannot be sent to the eTIMS portal.Similarly, the following party ledgers can also be sent to the eTIMS portal, provided they have a PIN.
- Branch/Divisions
- Capital Account
- Current Assets
- Current Liabilities
- Deposits (Current Asset)
- Investments
- Loans & Advances (Current Assets)
- Loans (Liability)
- Unsecured Loans (Loans (Liability))
- Secured Loans (Loans (Liability))
- Sundry Creditors
- Sundry Debtors
The following details are mandatory for sending the party ledger to the eTIMS portal: Mailing Name, Mobile number and PIN.
The following details are mandatory for sending the Expense/Income/Sales/Purchase ledger details to the eTIMS portal: Ledger Name, Standard Selling Price, Type of Supply, Commodity Code, Place of Origin, Tax Rate and Tax Type.
The following details are mandatory for sending stock item details to the eTIMS portal: Item Name, Standard Selling Price, Type of Supply, Commodity Code, Place of Origin, Tax Rate and Tax Type.
If you have selected the Unit of Measurement, then the Unit Quantity Code and Packaging Unit are mandatory as well.
Yes, it is important that you send the master details to eTIMS if you make any changes to it. You can view the altered masters in the eTIMS Overview Report > Modified After Sending to eTIMS > Masters. Press Alt+S (Send to the eTIMS portal) to send the modified master details to the eTIMS portal.
For service masters created as stock item, enter the following details:
- Standard Selling Rate– 0 or 1.
- Packaging Unit– Net.
- Unit Quantity Code– Number.
The option Alt+L (Fetch details using PIN) is used to fetch the details of a PIN that is already uploaded on the eTIMS portal.
Yes, you can send stock item details to eTIMS without entering the Unit of Measurement (UOM) in the Stock Item master. However, if UOM is provided, then it is mandatory to enter the Unit Quantity Code and Packaging Unit in the Stock Item Alteration screen.
In the stock item and ledger masters, you can enter the same Place of Origin that is mentioned in the packaging of the stock item.
You can provide either the Average Selling Price of the stock item or any Selling Price as the Standard Selling Price.
Once you send the transaction details to the eTIMS portal, you cannot make changes in the Unit Quantity Code in the Unit of Measurement.
Party ledger details will be sent to eTIMS only if you have filled the mandatory fields like Party Name, PIN details and Mobile number. Check if you have entered the details correctly and try to save the party ledger again.
The difference in the amounts appears due to the configuration selected while calculating the discount amount. Ensure that in the voucher, the option Based on Value is selected in the F12 (Configure) screen.
Yes, it is possible to send the masters and transactions details to eTIMS in bulk, from the eTIMS Overview Report.
- Press Alt+G (Go To) > type or select eTIMS Overview Report > press Enter.
Alternatively, you can view the report in Gateway of Tally > Display More Reports > eTIMS Reports > eTIMS Overview Report. - Select the line Ready for sending to eTIMS > Masters and press Enter.
- Select the Group as required and press Alt+U (Send to eTIMS) to send the master details in bulk, to the eTIMS portal.
This error occurs when the stock-item-related information is incomplete. You can view the details from Alt+G (Go To) > eTIMS Overview Report > Rejected by eTIMS System (To be reuploaded) and resolve the error.
Yes, it is important that you send the master details to eTIMS if you make any changes to it.
You can view the altered masters in the eTIMS Overview Report > Modified After Sending to eTIMS > Masters. Then, press Alt+S (Send to the eTIMS portal) to send the modified master details to the eTIMS portal.
It is recommended that you reach out to your Tally partner for assistance with purchasing and implementing the eTIMS solution.
The charges for setting up the eTIMS solution provided by TallyPrime is KSh18000 plus VAT.
The price stated above will be allocated based on the validity of Tally Software Services (TSS), on a monthly basis.
The eTIMS solution is an annual subscription, hence valid for 12 months from the date of activation.
This price (KSh 18000 plus VAT) is uniform for both the licenses irrespective of whether it is a single or multi-user package. The eTIMS solution is an optional connected service and not part of the default TallyPrime, hence the charges are uniform irrespective of the type of license.
Currently, there is no discount available even if you have multiple TallyPrime licenses.
Currently, multi-year subscriptions are not available, so no discounts can be applied. You are allowed to purchase only a single annual subscription of the eTIMS solution provided by TallyPrime.
It is recommended that you contact your Tally partner to discuss about the eTIMS solution in details. The payment modes currently available for purchasing the solution are mpesa and cheque. Your Tally partner/Relationship Manager will guide you on the purchase process.
There is no provision for a trial period because Kenya Revenue Authority (KRA) requires consumers to formally request a change from their current invoicing provider to the eTIMS solution provided by TallyPrime. Therefore, the nature of this requirement limits TallyPrime from providing a free trial of the eTIMS solution.
The eTIMS solution has an annual subscription fee of KSh18,000 plus VAT. This fee is subject to review, but currently, it remains consistent each year. Therefore, you can expect to pay the same amount in the subsequent years, unless there are any changes communicated by our team.
The price (KSh 18000 plus VAT) for purchasing the eTIMS solution is uniform for all customers.
If you decide to purchase the eTIMS solution from a different partner, this will not change the initial ownership of the TallyPrime license purchased from the other partner.
If you require any further customisations related to the eTIMS solutions, it is recommended that you contact your Tally partner.
The eTIMS solution is compatible only with TallyPrime Edit Log Release 5.0 onwards. To enjoy the benefits of the eTIMS solution, you will need to upgrade your Tally.ERP 9 to TallyPrime Edit Log Release 5.0 or later versions. It is recommended that you contact your Tally partner to renew your Tally Software Services (TSS) and upgrade to TallyPrime Edit Log Release 5.0 or later versions.
Yes, an active TSS subscription is required to use the eTIMS solutions provided by TallyPrime. It is recommended that you reach out to your Tally partner to get clarity on your TSS status.
Once the setup of the eTIMS solution is complete, it cannot be transferred to a different license. It is recommended that you purchase a separate eTIMS solution for each license you intend to use for eTIMS.
The charge for the eTIMS solution is KSh18000 plus VAT for all customers.
The price will be charged monthly based on the validity of the Tally Software Services (TSS).
Yes, you need to renew the subscription of the eTIMS solution annually. It is recommended that you contact your Tally partner to know more about the renewal process and charges.
