This page lists the error messages appearing in licensing.
|
Error Code |
Error Message |
Possible Reason(s) for Failure |
Possible Solution(s) |
|
35 |
Invalid unlock key. Enter valid unlock key to unlock your license. |
This error occurs when you enter an incorrect or invalid unlock key while unlocking your license. |
The unlock key is sent to your administrator or site administrator e-mail ID. Check and enter the correct unlock key to unlock your license. |
|
6505 |
You have entered invalid Scratch keys. Enter valid Scratch keys. |
This error occurs when you enter invalid or incorrect scratch keys. |
You must enter valid scratch keys to complete the payment process. Alternatively, you can pay using your credit/debit card or via net banking. |
|
6451 |
This error occurs when your license is in use in two or more computers in different locations. |
You need to contact Tally Solutions for help. |
|
|
6471 |
This Serial Number cannot be activated. Please contact your point of purchase. |
This error occurs when there is a problem with the serial number you have purchased. |
You need to contact your point of purchase or Tally Solutions for help. |
|
6227 |
Surrender failed - please contact Tally Solutions for assistance. |
This error occurs when you are unable to surrender your license. |
You need to contact Tally Solutions for help. |
|
6243 |
This error occurs when your site license activation is not confirmed by your Account administrator within 15 days of activation. |
Your Account administrator has to login to Control Centre and confirm your license activation. |
|
|
6253 |
This error occurs if you try to change your Tally product edition when your rental license period is about to expire. |
You need to extend your rental period to change the product edition. |
|
|
6446 |
Site ID (XX) doesn't belong to Account ID (XY). Please provide correct site ID and try again. |
This error occurs when you try to activate a site license which does not belong to the respective Account. |
You must provide the correct Site ID and Account ID for activating your site license. |
|
6415 |
This error occurs when you have exceeded the number of sites that can be activated for your serial number. |
You need to contact your point of purchase or Tally Solutions for an additional site license. Alternatively, you can surrender any site which is not being used currently and try reactivating the site license in the required computer. |
|
|
6513 |
Insufficient TallyCurrency(s)! Please mention (X) amount of TallyCurrency(s). |
This error occurs when the Scratch key(s) you provided has insufficient Tally Currency. |
You must provide additional Scratch key(s) that has the required Tally Currency. Alternatively, you can pay using your credit/debit card or via net banking. |
|
6517 |
This error occurs when the payment process is interrupted or not successful. |
You can try again later, or choose an alternate method of payment. If the problem persists, contact Tally Solutions for help. |
|
|
48 |
This error occurs when your Tally.ERP 9 does not receive a response from the Tally Server within the specified time duration. |
Check your internet connection, and try again after sometime. If the problem persists, contact Tally Solutions for help. |
|
|
49 |
This error occurs when you have entered an incorrect or invalid Serial Number. |
You must enter a valid Serial Number to proceed. If the problem persists, contact your point of purchase or Tally Solutions for help. |
|
|
6449 |
Please Surrender your license, before activating Tally.ERP 9 and try again. |
This error occurs when you try to activate Tally.ERP 9 before surrendering the Tally product license of an older release that you are using. |
You must surrender the Tally license of the older release that you are using, and then try activating Tally.ERP 9. |
|
46 |
This error occurs when you copy the tally_lck.lic file to another computer and try to unlock the license in that computer. |
You must enter the unlock key in the same computer where the license was activated. |
|
|
6450 |
This error occurs when you try to activate your license in a Tally.ERP 9 Alpha or Beta Release version. |
You must download the latest release from the Tally website and try activating your license. |
|
|
2020 |
This error occurs when you provide an invalid or incorrect e-mail ID as your Tally.NET ID. |
You must provide a valid e-mail ID as your Tally.NET ID to proceed. The Tally.NET password will be sent to the same e-mail ID. |
|
|
2028 |
This error occurs when you do not have the required permission to activate, reactivate, surrender, or update your license. |
You need to contact your account administrator for help, or use your account administrator details to proceed. |
|
|
2030 |
This error occurs when you provide a security level name which already exists. |
You need to enter a unique security level name for your account. |
|
|
2035 |
This error occurs when you provide an e-mail ID which is already in use by another user. |
You need to provide a different e-mail ID. |
|
|
2046 |
This error occurs when you have created the maximum number of Tally.NET users allowed to access your company data for your license. |
Delete one or more existing Tally.NET users who are not accessing the company data, to create a new Tally.NET user. The maximum number of Tally.NET users that can be created for Tally.ERP 9 Silver Edition is one, for Tally.ERP 9 Gold Edition is 10, and for Tally.Server 9 is 50. |
|
|
2047 |
The Tally.NET ID, you gave as current administrator is incorrect! |
This error occurs when you provide an incorrect or invalid Account administrator e-mail ID. |
You must provide the correct Account administrator e-mail ID for changing the administrator e-mail ID of your account. If you have forgotten your Account administrator e-mail ID, you need to go to the Tally Solutions website and enter your Tally product serial number to view the e-mail ID. |
|
2209 |
This error occurs when you provide an invalid or incorrect e-mail ID as your Tally.NET ID. |
You must provide a valid e-mail ID as your Tally.NET ID to proceed. The Tally.NET password will be sent to the same e-mail ID. |
|
|
2210 |
Cannot delete! One/more user(s) are linked with Security Level, you are trying to delete. |
This error occurs when you try to delete a security level which is assigned to one or more users. |
To delete a security level, you must first assign a different security level to the users who are assigned this security level, and then delete. You can also alter a security level or create a new security level for Tally.NET users. |
|
2212 |
The Tally.NET ID, you gave as new administrator is incorrect! |
This error occurs when the new administrator e-mail ID you provided is incorrect or invalid. |
Check the e-mail ID format, and ensure that you have typed it correctly. The administrator e-mail ID should be a valid e-mail ID. The Tally.NET password will be sent to this e-mail ID. |
|
2213 |
The Tally.NET ID, you gave as current administrator is incorrect! |
This error occurs when you provide an incorrect or invalid administrator e-mail ID. |
You must provide a valid administrator e-mail ID for changing the administrator e-mail ID of your Account .If you have forgotten your administrator e-mail ID, go to the Tally Solutions website and enter your Tally product serial number to view your administrator e-mail ID. |
|
2216 |
This error occurs when you try to delete a predefined security level in Tally.ERP 9. |
You cannot delete a predefined security level in Tally.ERP 9. You can create a new security level and assign the security level to the required Tally.NET users. |
|
|
2217 |
This error occurs when you try to delete your account administrator or site administrator. |
To delete or change an Account/Site administrator, you to need to change the account or site administrator e-mail ID, and then delete it. |
|
|
2219 |
This error occurs when you try to create a security level with the name Owner. |
Owner is a predefined security level in Tally.ERP 9. You must provide a different name for the security level. |
|
|
2220 |
This error occurs when you try to rename the predefined security level Standard User. |
You cannot rename or delete a predefined security level. You can create a new security level and assign the security level to the required Tally.NET users. |
|
|
2221 |
This error occurs when you try to create a security level without access rights associated to it. |
You cannot create a security level without access rights associated to it. Every security level should have one or more access rights associated to it. |
|
|
3067 |
Account ID already exists. Please enter different Account ID. |
This error occurs when you provide an Account ID which is already in use. |
You must provide a different Account ID. |
|
6234 |
This error occurs when you try upgrading from Tally 6.3 or Tally 7.2 to Tally ERP 9 directly. |
You must first upgrade to Tally 9 and then upgrade from Tally 9 to Tally.ERP 9. If the problem persists, contact Tally Solutions for help. |
|
|
6241 |
This error occurs when your license is in use in more than one computer at different locations. |
You need to contact Tally Solutions for help. |
|
|
6612 |
This error occurs when the Tally servers are unable to process your request. |
You can try again after sometime. If the problem persists, contact Tally Solutions for help. |
|
|
39 |
This error occurs when Microsoft Windows Firewall or other security programs in your computer are blocking Tally.ERP 9 services. |
Ensure that the firewall/antivirus/proxy in your computer is not blocking any Tally.ERP 9 services. Click here for more information. |
|
|
43 |
License not valid for this product. Please contact Point of Purchase or Tally Solutions Pvt. Ltd. |
This error occurs when you try to activate your Tally.ERP 9 license using a Tally.Server 9 or Tally.Developer 9 serial number, or vice versa. |
Check and re-enter the serial number of the Tally product you want to activate. If the problem persists, contact Tally Solutions for help. |
|
11 |
License file is being accessed by another program. Please try after some time. |
This error occurs when you try to access the tally.lic license file when another instance of Tally.ERP 9 is accessing the file. |
To access the file, you must close all the running instances of Tally.ERP 9, and retry. Or Open Task Manager and end all the running instances of Tally.ERP 9 on your computer. If the problem persists, contact Tally Solutions for help. |
|
12 |
This error occurs when the Read-only option is selected for the tally.lic license file , or when you do not have the required write permission to access the Tally.ERP 9 installation folder. |
You need to clear the Read-only option for the tally.lic file in the Tally.ERP 9 installation folder. Allow Write permission to access the Tally.ERP 9 folder. |
|
|
14 |
This error occurs when there is a problem with the tally.lic license file in the Tally.ERP 9 installation folder. |
Delete the tally.lic file from the Tally.ERP 9 installation folder, and try to reactivate the license. If the problem persists, contact Tally Solutions for help. |
|
|
15 |
Encrypted License file is being accessed by another program. Please try after some time. |
This error occurs when you try to access the tally.lic license file when another instance of Tally.ERP 9 is accessing the file. |
To access the file, you must close all the running instances of Tally.ERP 9, and retry. Or Open Task Manager and end all the running instances of Tally.ERP 9 on your computer. If the problem persists, contact Tally Solutions for help. |
|
16 |
This error occurs when the tally.lic license file is set to Read-only, or when you do not have the required write permission to access the Tally.ERP 9 installation folder. |
You need to clear the Read-only option for the tally.lic file in the Tally.ERP 9 installation folder. Allow Write permission to access the Tally.ERP 9 folder. |
|
|
17 |
Encrypted License file is Read only. Please check the file security settings and try again. |
This error occurs when the tally.lic license file is set to Read-only, or when you do not have the required write permission to access the Tally.ERP 9 installation folder. |
You need to clear the Read-only option for the tally.lic file in the Tally.ERP 9 installation folder. Allow Write permission to access the Tally.ERP 9 folder. |
|
18 |
This error occurs when there is a problem with the tally_lck.lic license file in the Tally.ERP 9 installation folder. |
Delete the tally_lck.lic file from the Tally.ERP 9 installation folder, and try to activate the license again. If the problem persists, contact Tally Solutions for help. |
|
|
19 |
License Request file is being accessed by another program. Please try after some time. |
This error occurs when you try to access the tally.lic license file when another instance of Tally.ERP 9 is accessing the file. |
To access the file, you must close all the running instances of Tally.ERP 9, and retry. Or Open Task Manager and end all the running instances of Tally.ERP 9 on your computer. If the problem persists, contact Tally Solutions for help. |
|
20 |
This error occurs when the tally.lic license file is set to Read-only, or when you do not have the required write permission to access the Tally.ERP 9 installation folder. |
You need to clear the Read-only option for the tally.lic file in the Tally.ERP 9 installation folder. Allow Write permission to access the Tally.ERP 9 folder. |
|
|
21 |
License Request file is Read only. Please check the file security settings and try again. |
This error occurs when the tally.lic license file is set to Read-only, or when you do not have the required write permission to access the Tally.ERP 9 installation folder. |
You need to clear the Read-only option for the tally.lic file in the Tally.ERP 9 installation folder. Allow Write permission to access the Tally.ERP 9 folder. |
|
22 |
This error occurs when there is a problem with the license file tally_lck.lic or tally.lic in the Tally.ERP 9 installation folder. |
Delete the tally_lck.lic file from the Tally.ERP 9 installation folder, and try to activate the license again. Or Delete the tally.lic file in the Tally.ERP 9 installation folder, if available, and try to reactivate the license. If the problem persists, contact Tally Solutions for help. |
|
|
2012 |
Invalid or incorrect Tally.NET ID. Enter valid Tally.NET ID. |
This error occurs when you enter an incorrect or invalid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID. |
You must enter a valid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID. |
|
2013 |
Invalid or incorrect Tally.NET ID or password. Enter valid details. |
This error occurs when you enter an incorrect or invalid Tally.NET ID, administrator e-mail ID, site administrator e-mail ID, or password. |
You must enter a valid Tally.NET ID, administrator e-mail ID, or site administrator e-mail ID, and password. |
|
2015 |
This error occurs when you enter an incorrect password. |
You must enter the correct password. Alternatively, you can reset your password. |
|
|
2045 |
This error occurs when you enter an invalid or incorrect Site ID. |
You must enter a valid Site ID to proceed. |
|
|
6202 |
Invalid Serial Number. Enter valid Serial Number to proceed. |
This error occurs when you enter an invalid or incorrect serial number for activation. |
You must enter a valid serial number to activate your Tally product. If problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
|
6203 |
Invalid Serial Number. Contact point of purchase or Tally Solutions for assistance. |
This error occurs when you enter an invalid or incorrect serial number for activation. |
You must enter a valid serial number to activate your Tally product. If problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
|
6206 |
Invalid Activation Key. Enter valid Activation Key to proceed. |
This error occurs when you enter an invalid Activation Key for activation. |
You must enter a valid Activation Key to activate your Tally product. If problem persists, contact the Tally partner from whom you made the purchase, or Tally Solutions for assistance. |
|
6210 |
The Serial Number you entered is of a different Tally product. Enter valid Serial Number. |
This error occurs when you try to activate your Tally.ERP 9 license with a Tally.Server 9 or Tally.Developer 9 serial number, or vice versa. |
Activate your Tally product using the correct serial number. |
|
6235 |
This error occurs when you try to activate a license which is already active on another computer. |
You need to surrender the license, and reactivate it in the computer in which you want to access the license. |
|
|
6238 |
This error occurs when you try to update your license, which is already surrendered from Control Centre or Tally Solutions website. |
You must reactivate the license in the computer in which you want to use. |
|
|
6242 |
This error occurs when your rental period has expired. Your license will switch to Educational Mode, and you cannot use all features of the product. |
You can extend your rental period or purchase a regular license by paying a fixed amount to use all features of the product. |
|
|
6248 |
This error occurs when the serial number used for converting a rental license to regular license has already been activated on another computer. |
You need to contact the Tally partner from whom you made the purchase,or Tally Solutions for assistance. |
|
|
6266 |
This error occurs when you provide an e-mail ID which is not authorised to perform any of the license operations. |
You must enter a valid administrator or site administrator e-mail ID to perform any licensing operations. |
|
|
6267 |
This error occurs when you try to activate an upgraded serial number, and the old serial number is yet to be surrendered. |
You must surrender the old serial number to activate the upgraded serial number. |
|
|
6401 |
This is a multi-site license. Press F2: Multi-Site, to activate this license. |
This error occurs when you try to activate a serial number that is linked to a multi-site, using the single-site option. |
Press F2: Multi-Site to activate this license. |
|
6402 |
This is a multi-site license. Press F2: Multi-Site to activate this license. |
This error occurs when you try to activate a serial number that is linked to a multi-site, using the single-site option. |
Press F2: Multi-Site to activate this license. |
|
6403 |
This is a single-site license. Press F2: Single-Site, to activate this license. |
This error occurs when you try to activate a serial number that is linked to a single-site, using the multi-site option. |
Press F2: Single-Site to activate this license. |
|
6404 |
This is a single-site license. Press F2: Single-Site, to activate this license. |
This error occurs when you try to activate a serial number that is linked to a single-site, using the multi-site option. |
Press F2: Single-Site to activate this license. |
|
6405 |
This error occurs when you enter an incorrect password. |
You must enter the correct password. |
|
|
6410 |
This error occurs when you try to activate a license which is active on another computer. |
You can surrender the license from Control Centre or Tally Solutions website, and reactivate it in the required computer. |
|
|
6413 |
Unable to perform this action. You are now in Educational Mode. Reactivate your license and update. |
This error occurs when your license has been surrendered from Control Centre or Tally Solutions website, and you try to update the license in your computer. |
You need to first reactivate the license on your computer, and then update the license. |
|
6416 |
This error occurs when you enter an existing Site ID during activation. |
You must enter a different Site ID or reactivate the same, if required, after surrendering the Site. |
|
|
6436 |
Invalid or incorrect e-mail ID. Enter valid e-mail ID to proceed. |
This error occurs when you enter an invalid e-mail ID (not a valid domain name, or e-mail ID format) or an incorrect e-mail ID. |
You must enter a valid e-mail ID to proceed. |
|
6437 |
This error occurs when you enter an invalid or incorrect Account ID during activation. |
You must enter a valid Account ID to which you want to add your license. |
|
|
6439 |
Invalid or incorrect Account ID. Enter valid Account ID to proceed. |
This error occurs when you enter an invalid or incorrect Account ID during activation. |
You must enter a valid Account ID to which you want to add your license. |
|
6444 |
Invalid or incorrect e-mail ID. Enter valid e-mail ID to proceed. |
This error occurs when you enter an invalid or incorrect e-mail ID during activation, reactivation, or any other operation. |
You must enter a valid e-mail ID to proceed. |
|
6457 |
This error occurs when your TSS subscription has expired, and you try to reactivate your license after you upgrade to a later release. |
You must renew your TSS subscription to use all features of the latest release. |
|
|
6464 |
This error occurs when you enter an invalid e-mail ID (invalid domain name, or e-mail ID format) or an incorrect e-mail ID. |
You must enter a valid e-mail ID to proceed. |
|
|
6628 |
This error occurs when you enter an invalid or incorrect Account ID during activation. |
You must enter a valid Account ID to proceed. |
|
|
6629 |
This error occurs when you enter an invalid or incorrect Site ID. |
You must enter a valid Site ID to proceed. |
|
|
6465 |
This error occurs when you enter an invalid e-mail ID (invalid domain name, or e-mail ID format) or an incorrect e-mail ID. |
You must enter a valid e-mail ID to proceed. |