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Licensing – Messages, Errors, & Resolutions

Once you install a Tally product, you need to activate license. Depending on the situation in which your Tally product is, the application will guide you with different messages. Similarly, there are licensing messages in TallyPrime Server to guide you while you use the product.

Your product can be in Licensed or in Educational mode. At the time of starting the product or while running the product, you will get various license related messages. These messages will provide you information about your application state – License or Educational. You get these License messages as either License Start-up Messages or Manage License Report messages.

License Start-up Messages 

When you start your product, if your Tally application starts in Educational mode, the application will provide you Licensing Start-up Messages. Typically, these messages will inform you why your Tally Application has started in Educational mode and what possible actions can be performed to move it back to Licensed Mode.

In case the application is not able to find a license, you will see the following message.

To know more about Activate, Reactivate, Use License from Network, Update, and Surrender, refer to  licensing in TallyPrime.

Messages on License Information | Manage License 

At any time, you can find about your product mode and the associated Licensing actions that you can perform from Manage License Report. You can navigate to Manage License Report by clicking the product identity that can be found on the top left corner of your Tally Application.

In this section

License Information screen in Licensed mode

Current

  • Application Status – Educational/Licensed
  • License Error – This field appears only if the application is in Educational mode. And this field provides information on what has caused Tally application to turn to Educational mode.
  • Tally Gateway Server – The Gateway Server to which Tally application is currently connected to. 

Other License in Network

  • This section appears only if the Tally application can automatically identify other Licenses running in the network. If Tally application is in Educational mode and this section appears, then you can select F4: Use License from Network option to configure to gateway having other licenses.  

Previous

  • This section provides previously used valid license by Tally Application before it turns into educational mode. 

Remote License Information

  • It provides the Serial Number and Tally.NET ID of the logged-in user. In case there are multiple serial numbers associated to the Tally.Net ID, the serial number will be displayed as Multiple

Manage License report also provides you to perform various License actions. The actions are: 

  • F4: Use License from Network: This button provides you with the list of Valid License available in the LAN network and connect to it. If the license you want to connect is not available in the list, you can configure it manually as well.
  • F5: Update: This appears if the Tally Gateway to which your Tally Application is pointing needs to have a license. You can use Update to update your license information from Tally License data base to your Tally Application.
  • Ctrl+F5: Refresh: This button helps you to refresh the information of License from gateway server to the client. To do that, it restarts the TallyPrime client as well.
  • F6 Activate: This appears only if the Tally Gateway to which your Tally Application is pointing do not have any license. You can Activate a new License using this button.
  • F7 Reactivate: This button is available when the license is not available at the Tally gateway server. You can reactivate an existing license.
  • Ctrl+F7 Surrender: This button is available when the license is available at the Tally gateway server. You can surrender the license.
  • F9: Renew TSS/Renew Rental: This button is available when the license is available at the Tally gateway server. You can renew your TSS/Rental validity with this.
  • Ctrl+F9: Buy TVU: This button is available when the license is available at the Tally gateway server. You can purchase TVU with this. After this you need to Update (F5) the license.
  • F10: Buy New License: This button helps you to reach to the buy page of Tally website. You can buy a new license there.
  • Ctrl+F10:  Change Edition: This button is available when you are using a rental license. You can change the license edition from Silver to Gold or Gold to Silver. One day of Gold license is counted as three days of Silver license and vice versa.

License Information screen in Educational mode

When you license is in educational mode, the following screen is displayed, where:

  • Application Status is shown as Educational Mode
  • License Error is shown as Unable to find License

In such a case, the following message appears below License Error field:

  • Try Reactivating your existing License

To reactivate your license, refer to  licensing in TallyPrime.

Error Messages & Resolutions

This section lists all the error messages that can appear while installing and using your TallyPrime license and their corresponding resolutions, to ensure that you have a seamless experience of the product.

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This message appears in the startup screen or the manage license report.

When you start your product, if your Tally application starts in Educational mode, the application will provide you Licensing Start-up Messages. Typically, these messages will inform you why your Tally Application has started in Educational mode and what possible actions can be performed to move it back to Licensed Mode.

In case the application is not able to find a license, you will see the following message.

To know more about Activate, Reactivate, Use License from Network, Update, and Surrender, refer to  licensing in TallyPrime.

However, if the application is able to identify a valid license, you will see the Welcome to TallyPrime message.

If you have installed TallyPrime for the first time, you can activate the license. If you had activated the license earlier, you can reactivate it, or configure the client using a license available on the network. For more details on managing a TallyPrime license, refer to Single Site Licensing.

In case you experience the same while installing TallyPrime server, refer to the following:

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When your License is in Educational mode, you may see the following message in the Manage License report.

You can attempt to reactivate your license once to resolve this error.

Once your license is activated, and you are in the Licensed mode, you will see the following.

 

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This message appears when the configured Tally Gateway Server is not running in the connected LAN environment or the Tally Gateway Server is unable to connect to TallyPrime. 
You can reactivate the License by clicking on Reactivate button or if a license is available on your LAN network, you can connect to it by clicking Use License from Network from Start-up screen or Manage License screen.

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This error occurs when more than one user tries to access the same single user license at the same time. 

You can reactivate the License by clicking on Reactivate button or if a license is available on your LAN network, you can connect to it by clicking Use License from Network from Start-up screen or Manage License screen. Alternatively, you can close the TallyPrime instance that is currently accessing the license and restart TallyPrime.  

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This message appears when the configured License is reactivated on a different Tally Gateway Server or computer, and TallyPrime goes into Educational Mode.

You can reactivate the license by clicking on Reactivate button or if a license is available on your LAN network, you can connect to it by clicking Use License from Network from Start-up screen or Manage License screen. 

Click the TallyPrime Edu icon on the top left corner of the screen, or press F1 (Help) > Settings > License > Manage License.

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This message appears when the License activation is pending at the unlock key step. 

You can click on the Unlock button from Start-up screen or the Manage License screen and provide the unlock key sent to your e-mail ID and complete the activation. 

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This error occurs when your configured rental License has expired. 

To renew the Rental License, click on Renew Rental from Start-up screen or Manage License screen. It will open a webpage to renew the validity of your rental license. After the renewal, you can click on Update license from Start-up screen or Manage License screen. 

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This error occurs when the License has exceeded the offline limit. 

You can connect the computer, where Tally Gateway Server is running, to the internet and click Refresh from Start-up screen or Manage License screen. It will restart the TallyPrime to refresh the license.

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This message appears when the configured License is surrendered, or the License file has been deleted. 

You can reactivate a License by clicking on Reactivate button or if a license is available on your LAN network, you can connect to it by clicking Use License from Network from Start-up screen or Manage License screen. 

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This error occurs when TSS got expired prior to release of the current Tally. You can upgrade to the latest Tally releases when you have a valid TSS.  

You can renew the TSS by clicking on Renew TSS from Start-up screen or Manage License. After the renewal, you need to Update the license from Start-up or Manage license screen. Alternatively, you can surrender the License and rollback to the previous release and reactivate the License in that release.  
For more information on TSS, refer to Tally Software Services.

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This message appears when TallyPrime is trying to connect with an unsupported Gateway. 

You can reactivate the License by clicking on Reactivate button from Start-up screen or Manage license screen or if a license is available on your LAN network, you can connect to it by clicking Use License from Network from Start-up screen or Manage license screen.  

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This message appears when you do not have appropriate permissions to access it or the License file is already being used by someone else. 

You can click on Refresh from Start-up or Mange license screen and try it again. It will restart the TallyPrime to refresh the license. If there is a License available in your LAN network, you can click on Use License from Network from Start-up screen or Manage License screen in order to connect to it.

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Cause: This error occurs when more than one user tries to access the same single user license at the same time.

Solution: To access a single user license from a different system, close the TallyPrime instance that is currently accessing the license.

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Cause

This error occurs when your license is active on another computer. 

Solution

Click Yes on the error message. Your license will be surrendered from the other computer and reactivated on the current computer.

Note: You do not have to surrender your license separately. It will be automatically surrendered and reactivated once you click Yes.

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This message appears when you try to reactivate the license which is already active in the same network. Click Yes to configure this license, or click No, if you want to surrender it from the given Tally Gateway Server, and reactivate the license.

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Cause: This occurs during activating or reactivating License.

Solution:

  1. Delete all the Tally.dmp files and Gatewayserver.dmp files from the TallyPrime application folder.
    You can open the Application Folder from the About page: Press F1 (Help) > About, and click Application Path under the Product Information section.
  2. Set the permission of Tally Gateway Server to full control: Right click Tallygatewayserver.exe > Properties > Security Control.
  3. Click Add in the Permissions for tallygatewayserver.exe screen.
  4. Enter Everyone, click Check Names, and click Ok.
  5. Select Everyone and set the permission as Full Control and click Apply.
  6. Restart the computer and reactivate the license.

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Cause: This error occurs when a user with insufficient rights tries to activate, update, or perform any operation that requires accessing the license file.

Solution: Check the security settings of the license file, and clear the Read-only option, and retry.

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Cause: This message appears when the specified license file is already in use on a Tally Gateway Server.

Solution: You can either configure the Tally Client to that Tally Gateway Server or surrender it from the given Tally Gateway Server, and reactivate the license.

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Activate/reactivate the License, or select a License from the network. You also have more options in the Manage License report.

Note: If a multi-user (Gold) license needs to be reactivated/configured, you need to reactivate the server system first and configure the client system using the same license. Do not reactivate the license on the client system.

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Cause: This error occurs when the system where the license is activated is not connected to the Internet after the offline limit has been reached. For example, if the offline limit for a license is set to 30 days, and the computer is not connected to the Internet for more than 30 days, then the license will switch to Educational mode.

Solution: Connect the system to the Internet and try again.

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Cause: This error appears when TallyPrime is in the Educational Mode, and you are trying to perform an action that can be carried out only in the licensed mode.

Solution: Activate/reactivate the License, or select a License from the network. You also have more options in the Manage License report.

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Cause: The message appears while performing a new installation over an existing one, and the gateway server could not be replaced. It may also occur if the gateway could not be replaced while upgrading the product to the latest release.

Solution: To fix the problem, stop the gateway manually using the Window’s services menu or task manager, and try again.

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Cause: This error occurs when one or more files in the installation folder are in use.

Solution: Close all running instances of files in the installation folder and try again. If you are using the online installer, retry the installation, or download the full installer from the download center, then reinstall it.

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Cause: The installation of product help can fail if the installer is corrupted, or if old help files in the installation folder are already open, and in use.

Solution: Close all open instances of the help file and reinstall it. If the installation fails again, download a new help installer from the download center, and try again.

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Cause: This message appears during installation using an online installer or during an upgrade, as TallyPrime Installation Pack download is interrupted due to an interruption in the internet connection.

Solution: Connect to the internet and try again.

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Cause: This error occurs when the gateway server could not be replaced when installing a new instance over an existing installation or upgrading the product to the latest release.

Solution: Stop the gateway manually using the Windows services menu or task manager and try again.

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Cause: This error occurs when a user with insufficient rights attempts to activate, reactivate, update, or perform any operation that requires administrator rights in TallyPrime.

Solution: Click Yes in the message displayed and enter your system administrator username and password at the Windows UAC prompt. TallyPrime will restart with administrator rights.

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Scenario: TallyPrime may also display the following message: Tally instance limit exceeded. Close one or more instances of TallyPrime.

Cause: This error occurs when the number of Tally Client instance accessing the same license through Tally Virtual User (TVU) exceeds the permissible limit.

TVU is a Tally client instance that is used or accessed in windows RDP or similar virtualised environment (such as Application/Desktop virtualisation tools like windows thin client, Citrix, and so on.)

Solution: You can close one or more Tally instances running over TVU session and click on Refresh from Start-up or Manage License screen. It will restart the TallyPrime to refresh the license. Alternatively, you can purchase TVUs and click on Update from Start-up screen or Manage License screen.  
For more details on TVU, refer to the topic Tally Virtual User.

Note: RDP has been renamed as TVU from Release 6.6.1.
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