FAQs on TSS (Tally Software Services)

This topic lists the FAQ on TSS (Tally Software Services).

Query: What is TSS?

Answer: TSS (Tally Software Services) is a collection of services which help you derive more value from your Tally.ERP 9 by providing you additional capabilities, such as continuous improvements to the product in the form of personalized updates, central consolidation of branch data over secure servers, banking services, instant support from within your Tally.ERP 9 and many more that enhance your business performance.

Query: How does TSS (Tally Software Service) work?

Answer: TSS gives you access to a broad range of services by connecting to Tally.NET server over the Internet. It provides enhanced connectivity for your business while ensuring complete security to your crucial business data.

Services are rendered through TSS framework as follows-

· Customer requests for one of the services provided through TSS

· Tally.ERP 9 routes the service request to Tally.NET Server.

· On receiving the service request, Tally.NET Server checks for the validity of License and active TSS status with the License Authentication Server.

· On receiving a positive response from the license authentication server, Tally.NET server proceeds to handshake with Tally.ERP 9 and provides access to the specific service requested.

Query: What are the services offered through TSS?

Answer: The services offered through TSS currently are

· Tally Compliance Services- Statutory Updates, Audit Tools, e-Filing, Taxation changes

· Tally Infrastructure Services- Data Synchronisation, Remote Access, Mobile Applications Integration, SMS service

· Tally Business Convenience Services - Banking Services (Cheque printing, Auto Bank  Reconciliation), Additional Services (Multilingual Support, Jobs & Recruitment)

· Tally New Product Services- Technology Updates, Tally Shop, Personalized Updates for New features, Enhancements and Issue resolutions

· Tally Support Services - Support Centre, Control Centre, Knowledge Base

Query: Is there any difference in the benefits I will get with TSS as compared to TNS?

Answer: Currently, all the features and benefits available in TNS will be available in TSS. However, many more services will be added in the future and TSS will be the platform to access these services.

Query: After upgrading to Release 5.1.x, Tally.Net services are showing as TSS services. Why?

Answer: TSS stands for Tally Software Services. TSS will be the new platform to access the bouquet of services which we offer for our customers. Currently, some of the services available are remote access, synchronization, upgrade, etc. Many more services will be added in future to give the technology benefit to our users.

Query: I have a valid TNS (Tally.Net subscription). Will my subscription become invalid/will I need to purchase TSS additionally?

Answer: Neither will your TNS subscription become invalid nor will you have to purchase TSS additionally. Once your TNS expires, you can purchase TSS.

Query:  How can I procure TSS?

Answer: Following are the ways by which customers can procure TSS:

· Request to partner

· From within Tally.ERP 9 application

· Online through Quick Buy from our website www.tallysolutions.com

· Calling our Toll free number

· Filling an online form, for a call back and assistance from our representatives

Queries specific to partners

Query:  Is there any change in commercials with respect to TSS?

Answer: No, there are no changes in commercials. TSS commercials are same as TNS commercials.

Query: What is the billing structure for TSS?

Answer: While billing TSS, VATand Service Tax should be charged. MRP (exclusive of VAT and Service Tax) will remain same as TNS.

Pricing of TSS is as follows-

India

Bangladesh, Bhutan, Maldives, Myanmar, Nepal, Pakistan, Srilanka

Rest of the World

Query: I still have unsold stock of TNS (Tally.Net services). What will happen to it?

Answer: You can continue to sell the unsold stock of TNS. Once your TNS stock is consumed, you can start selling TSS (Tally Software Service)

Query: How can distributors and partners procure TSS?

Answer:

TSS Procurement by Distributors:

TSS Procurement by Partners:

See also

● How to access Tally.ERP 9 remotely?

● How to assign security level to a Tally. NET user?

● How do I assign security controls to Tally.NET User?

● How do I resolve an issue when the same company displays a different name when remotely connected?