Authentication Failed (Hotmail and Outlook)

While using Hotmail and Outlook, this error message may appear in the following two scenarios:

Scenario 1

Cause

This error message appears when the user name, password, or both are incorrect.

Solution

● Enter the correct user name and password during authentication.

● Ensure that the Caps Lock key is used correctly.

Scenario 2

This error message may appear even when the authentication details are entered correctly.

Cause

In such a scenario, this error occurs when two-step verification has been enabled in the Hotmail or Outlook mailing account.

Solution

Disable two-step verification for your Hotmail or Outlook account.

If you want to retain two-step verification in Hotmail or Outlook, you have to generate and enter an application-specific password while authenticating mailing details.

To disable two-step verification in Hotmail or Outlook

1. Go to the Security basics page, and sign in.

2. Select more security options .

3. Under Two-step verification , select Turn off two-step verification .

4. Press Enter to save the changes.

To generate an application-specific password

1. Go to the Security basics page, and sign in.

2. Select more security options .

3. Under App passwords , select Create a new app password . A new app password is generated and appears on your screen.

Enter this password during authentication (instead of the password of your Hotmail or Outlook account), as shown below:

A mail can now be sent successfully from Tally.ERP 9 even when two-step verification is turned on.