a.
TSPL has a solution for customers who operate in the virtual environment. So far, this was not properly addressed and resulted in dissatisfaction of such customers.
b.
A few business usage scenarios are getting addressed in Tally.ERP 9. This opens a path to a few customer segments.
c.
This will result in Partner happiness as you will be able to confidently address such cases in the market.
You need to communicate the new process to the customers and convince them that this brings more certainty in operating Tally.ERP 9 in a virtualised environment. In the past, TSPL did not have a stand on the usage of Tally.ERP 9 in such environments. Now TSPL has a clearly stated process. This will help protect the interest of customers and Partners, and also prevent possible misuse or abuse of Tally.ERP 9 license in virtual environments.
This is not allowed as per the licensing policy and will be treated as an abuse of the licensing terms. Customers should procure Tally.ERP 9 licenses to use TVU pack.
Yes. You can call TallyCare and take the required support to configure and troubleshoot such environments. However, we recommend that you understand such implementations before you take up such projects.
As a Tally partner, you need to engage with the customer to understand their business and IT infra needs and suggest the best possible solution. If usage on Cloud is the best solution, you should recommend the same.
Customer will be entitled to get a free trial till 30th Sept 2020 and, if not availed, a 1- month trial post 1st Oct 2020 to experience the TVU environment before 31st March 2021. TVU packs equivalent to the operational requirement of the customer will be provided free of cost for this trial period. Post the trial period, the customer will get a few lifetime free TVU packs, as follows:
License
Lifetime Free TVU Packs
Silver
1 (One)
Gold
10 (Ten)
Beyond this entitlement, they can purchase additional TVU packs for their Gold license at the defined rates.
After completion of the trial period, the customer has the option of upgrading these 50 Tally.ERP 9 Silver licenses to 50 TVU packs without additional costs for the first 12-month period
If you are a TVU Priority Partner, you can directly create a TVU opportunity through the system and place an order for the TVU packs.
If you are not a TVU Priority Partner, while submitting the TCRF you will have an option to say whether it has a TVU opportunity and select a TVU Priority Partner. The system will create a service lead for this and assign it to the partner, and the partner will have an option to place an order from the service lead by providing the quantity.
We need to do what is right for the customer... both options (RDP & TS9) trial can be taken by the customer and he can choose which is the best solution for him.
Customer ownership is identified by the Last Commercial Partner (who sold the license or TSS), and this will continue. For TVU the customer may choose a different partner.
For customers already operating in a virtual environment, the free transition period is available till 31st March 2021 for as many TVUs as they require.
Customers who are not operating in a virtual environment can choose to avail the free trial till 30th Sept 2020. If not availed by 30th September, a 1-month trial can be availed anytime after 1st Oct 2020 till 31st March 2021.
Post the trial period, the customers will get a few lifetime free TVU packs, as follows:
There is a trial period designed to understand whether it suits customer needs. If they are unhappy, they can go back to their current way of working.
Once the licenses are upgraded to TVU packs, the old licenses will be deactivated and cannot be used at a later stage.
We are making it easy for the customers to return the licenses and upgrade to TVU, stop using TVU, restart using TVU, and repeat these as needed. However, we have not designed it for reversal.
For example, consider a customer who has one Tally.ERP 9 Gold license at HO and 20 Tally.ERP 9 Silver licenses in 20 different branches decide to upgrade all the Silver licenses and get TVU packs for 20 users. Once these 20 Silver licenses are upgraded to TVU packs, the licenses will be deactivated and cannot be used at a later stage.
During the trial period, TVU packs equivalent to the number that meets the customers' operational need will be provided free of cost. There is no limit. However, post the trial, additional users beyond the default TVU entitlement will have to be purchased at the applicable commercial.
You need to treat this as your prepaid expense (to be shown under Current Assets) and every month an expense entry needs to be recorded to the extent of usage.
For example, you buy a TVU pack in September 2020. Then a prepaid expense needs to be recorded.
Particulars
Amount
Dr.
Cr.
Dr. Prepaid TVU Subscription Charges A/c
(Current Assets)
2700
Cr. Cash/Bank A/c
2700
Further, you need to allocate this prepaid expense for 12 months (2700/12 = 225/-). So, every month (from September 2020 till August 2021) you will record an expense entry as given below.Type your drop-down text here.
Particulars
Amount
Dr.
Cr.
Dr. TVU Subscription Charges A/c
(Indirect Expenses)
TVU pack is applicable only for the Tally license which is accessed via virtual technology.
An application like AnyDesk allows users to remotely access and control the desktop of their computers and server from anywhere over the internet.
These tools do not virtualize the host computer but simply provides a window to access them as long as the computer or server machine is running and authorise to be accessed. More than one user cannot access the host computer individually, meaning the host user and the remote user will be viewing and operating the same screen. They cannot operate on separate screens of the same computer.
There will not be any change in the experience. However, it is expected that when there is proactive involvement of more evolved service providers from Tally ecosystem compliance will be ensured, and the best experience will be delivered at a holistic level.
We will be able to check for any such violations and keep such cases under observation. After proper investigation, such cases will be handled as per policies.
TSPL will provide the necessary support to Tally Partners and their teams to familiarise/train them on virtualisation technology. TSPL will also enable Tally Partners to identify the right solution for customer business cases. However, for the best results Tally Partners need to put in continuous efforts to keep abreast of such technologies.
Tally.ERP 9 is a desktop-based application which can be accessed using virtualisation technologies available in the market. Accessing an application over the Internet using virtualisation technologies will continue to have threats. Customers need to take advice from their system administrators to take measures to protect their computers from such threats. It is advised to take data backup in regular intervals, and store the backup on different devices.
Yes, we can recommend TVU Pack for customers who are facing performance issues in Remote Access. There will be an improvement in Performance compared to Remote Access(Tally.Net).
No, we are not providing any interface related to TVU or data hosted on the cloud. The only information which will be shown is that a particular Tally Serial Number has how many TVU packs. The only information shown will be the number of TVU packs for a particular Tally Serial Number.
No, the concept of VPN is different. VPN is to serve license with a single Tally.ERP 9 license across the subnet mask. TVU pack is a commercial frame that detects the usage of Tally.ERP 9 in virtual environments.
The access limit with TVU pack over the virtual environment is defined by the corresponding Tally.ERP 9 license. For Silver licenses, the limit is one TVU and for Gold licenses, it is 999.
As far as the base license (Silver, Gold) is considered, the location of deployment of a license is considered for geography. If a license is deployed on a server located in India, then a license (silver/gold) applicable for India will work.
As far as TVU pack is considered, the pricing of the TVU pack is dependent on the geography of the base license against which TVU pack is purchased.
Hence, in this case, given that the base license is India license, the India TVU pack charges will be applicable.
Yes, as per current technology's capability, each instance of Tally.ERP 9 accessed through RDP or similar technologies will be treated as one TVU. For example, if you have one computer and you open three instances of Tally.ERP 9, it will be treated as three TVU.
TVU is a licensing statement and not a security enhancement from Tally. The security aspects need to be discussed and agreed upon with the service provider who is supporting the Government in setting up their data server.
This depends on your deployment. In general, cloud service providers have two types of instances - always-on and on-demand. In the case of on-demand instances, Windows disconnects the inactive instances, and hence the TVU pack count gets reduced. However, in the case of always-on, the TVU pack count will not reduce unless you close the Tally.ERP 9 instance.
Hence, it is always recommended to close the Tally.ERP 9 instance before you disconnects the RDP connection to relieve the TVU pack count.
No Sir, currently Tally is not having any plan to host its own cloud service. However, Tally along with the data can be hosted on a Third Party cloud servers by using Tally Virtual User (TVU) pack.
For example
, a Tally.ERP 9 Gold customer decides to take a trial for 15 users to experience TVU beginning 15th October 2020 and ending on 15th November 2020. No additional payment has to be made by the customer for these TVU packs during this trial period. At the end of the trial period, the customer decides to get TVU packs for all these 15 users. 10 default TVU packs will be available for the customer against his Tally ERP 9 Gold license. For the remaining 5 users, 5 TVU packs can be procured by the customer at
India
(Rs.225/- per user per month plus taxes)
Outside India
(SAARC - $6 per user per month plus taxes, Other International Regions- $7.5 per user per month plus taxes) billed annually.
TVU pack will be billed annually, and any mid-term procurement will be charged on a pro-rata basis. The Year will be calculated for a period of 12 months, and the validity of the first TVU pack purchase will be till the end of the same month next year as per the purchase month of this year.
For example, if a TVU pack is purchased on any date of May 2020, its validity will be till 31st May 2021.
For any subsequent purchases in the year, the validity of the TVU pack will remain the same as the validity of the first TVU pack purchase.
In the same example, if an additional TVU pack is purchased on 1st July 2020, its validity will be again till 31st May 2021, and the customer will be charged pro-rata for 11 months
As a Tally partner, you need to engage with the customer to understand their business and IT infra needs and suggest the best possible solution. If usage on TVU pack is the best solution, you should recommend the same to the customer.
Customer will be entitled to avail free trial of TVU till 31st March 2021. TVU packs equivalent to the customer's need shall be provided free of cost to the customer during this trial period. After the completion of the trial period, the customer has the option of upgrading the four Tally.ERP 9 multiuser licenses to 40 TVU packs with no additional cost for the first 12-month period. Alternatively, customer can opt to keep the licenses for use and go for TVU pack purchase beyond the default entitlement as per requirement.
This should be handled on a case to case basis. Again, data loss may be due to the environment. We should encourage customers to take data backup at regular intervals so that there will be minimal or zero downtime.
While customers were renewing TSS in the past for continuation of Remote Access, going forward customer will renew TSS for various new functionality and capabilities that will get added in Tally.ERP 9. Customer will find the value of TSS from the regular additions of capabilities in Tally.ERP 9.
Customer will find the value of TSS from the regular additions of capabilities in Tally.ERP 9. With the kind of product roadmap we have, customers will renew TSS for various new functionality and capabilities that will get added in Tally.ERP 9. TVU pack will only address the customers' usage requirements in a particular environment.
The upgrade will happen for Tally.ERP 9 licenses as opted by the customer. Tally.ERP 9 licenses will be upgraded to TVU packs based on the policy. Once the licenses are upgraded the existence of Tally.ERP 9 licenses will cease, and only the TVUs corresponding to that will remain active. This will be properly reconciled in our systems.
Once the free trial period ends and the customers make the first purchase of the TVU pack, partners will get a 40% margin on such sales. Subsequent purchases by the same customer will attract a margin of 20%.
In the 1st year, when Partner X sells two paid TVU packs to a customer the partner gets a 40% margin. In the 2nd year, assume the same customer purchases 4 more TVU packs from a different partner – Partner Y. For this sale, Partner Y gets 20% margin – no margin for Partner X. In the 3rd year, the customer again purchases 3 TVU packs from Partner Y. For this sale, Partner Y now gets a 20% margin.
TSS renewal happens in 13 months in many cases but TVU pack renewal will happen in 12 months as it is charged per user per month, paid annually. Hence, even if we set the same renewal date, in many cases it will not be consistent. This will need to be handled on a case to case basis.
Generally, educational institutions install Tally over LAN, and students operate in the same environment of the institute. However, if it is required to be used in a virtualised environment, the students can be offered a rental TVU pack during the course period.
Yes. Any customer can approach TallyCare. You have to respond to the customer’s query related to using Tally.ERP 9 over the virtual environment by using TVU pack. Check with the customer, Is he already having infrastructure which is required i.e. RDP, or any cloud. Based on this, suggest the customer to opt for the TVU trial by selecting the priority partner from web portal license management. 1/10/20 TVU packs will be available to the customers by default against Silver, Gold and TS9 license respectively, free of cost for the lifetime of the TE9 license.
There is no possibility for this now. Tally Partners for trial deployments have been identified based on specific criteria. They are educated on the deployment options.