Customers can return a Tally product if it does not fit their business requirements or for any other specific reason. They can approach TallyCare to return the product and cancel the license. Cancellation is offered for New Package, Upgrade, and TSS.
On this page
We have two types of cancellations depending on the mode of purchase.
Online purchase (via Credit/Debit card or Net banking) : Return option is available on the website.
Offline purchase - when a customer has purchased the product through a partner : Partner will raise a Sales order on a Distributor.
In case of Online purchase, customer has the option to ‘return the product’ available on the website as ‘Sales Return’ under ‘Support’ menu.
Customer / Partner can do cancellation for New Package / Upgrade/ Tally Software Service (TSS) from the ‘Sales Return’ option. This option is available for both Domestic & International customers.
Some of these requests for cancellations may reach TallyCare.
• L1 Team should ensure: -
1. Ensure that the stakeholder purchased via Online Mode.
2. Guide the stakeholder to return online
3. Request could be Call/Mail/Chat.
4. Serial Numbers are captured in the interaction / mentioned in the Ticket.
5. In case of exceptions, escalate to L2 team.
Product BSS -> Accounts >> Accounts Cancellation Online New License / Accounts Cancellation Upgrade/ Tally Software Service.
L1 Team: 1 BHrs
L2 Team: 4 Bhrs.
L1 Process Flow
L2 Process Flow
L1 Team
Case 1: Serial details not mentioned (Customer & Partner) or Request has not come from the registered email ID
Cancellation Request from Customer
Dear <Customer Name>
Thank you for writing to us regarding cancellation of Tally Software Service (TSS)/Upgrade.
We request you to send us the reason for cancellation along with your Tally Serial Number from your registered e-mail ID.
In case you have procured the license ‘online’ from our website, the same can be returned or cancelled through the below link: -
https://tallysolutions.com/tallyweb/modules/sd/docmgmt/COnlineSalesReturnWIC.php
For any further clarification, please reply to this mail.
Cancellation Request from Partner
Dear <Partner Name>
Thank you for writing to us regarding <cancellation of Tally Software Service (TSS)/Upgrade>
In case the customer has procured the license ‘online’ from our website, the same can be returned or cancelled through the below link: -
https://tallysolutions.com/tallyweb/modules/sd/docmgmt/COnlineSalesReturnWIC.php
For any further clarification, please reply to this mail.
Case 2: In case of exceptions/System error while doing Cancellation through online link (Mail).L1 needs to reply as:
<Dear Customer/Partner Name>
Thank you for writing to us regarding cancellation of Tally Software Service (TSS) or Upgrade.
We have escalated the ticket to Systems and Processes Support team. You will receive personal assistance from us (usually within 4 business hours).
L2 Team
L2 Xperts – Portal & Backend team will validate case-wise and will reply to stakeholder.
