1. How can the customized reports be viewed on the Browser / I am unable to view customized reports on Browser, how do we get access for the same.
[ Response]: To display customized reports on Browser, certain modifications in TDL/TCP are required. Hence, we need to suggest the customer to contact the point of customization to get customized reports compatible to view on the Browser.
2. If partner is not assisting to configure Browser report access, what should the team respond?
[Response]: If the partner who developed customization is not supporting, collect the details of the issue reported by customer along with partner contact details and transfer/ escalate the ticket to “TDE Desk”. TDE Desk would co-ordinate with both customer and partner and take it forward.
3. If the partner for said customer is not more associated, whom should he approach?
[ Response]:
1. If the partner is into Tally Business, however not associated with customer, still customer should contact the partner only (i.e., point of customization).
2. If the partner is no more into Tally Business, transfer/ escalate ticket TDE Desk. TDE Desk will verify further on the TCP forma and guide the solution to customer.
4. If the partner associated is not flexible and customer wants assistance, can he approach Tally Developer desk?
Or
5. If customer is not happy with Partner and need support, can he approach Tally Developer Desk?
[Response]: Yes. TDE Desk will liaison between partner and customer and involve BD team (if required) to resolve the conflicts. However, TDE Desk would not make any changes in the TCP/ TDL to view customized reports on Browser.
6. If the source code of said file is not able, to whom should he contact, or can Tally Developer desk take such customer cases?
[Response]: Collect the TCP file and forward to Tally Developer Desk. We would try to find out the developer details and share it with customer.
And, detailed information on customization reports on Browser will be available on Tallyhelp.
