Partners in India receives commission for the Sales processed on the conditions applied. The Sale can be a new license sale, TSS renewal, Upgrade, Rental, Rental Renewal, Add-ons purchase and so on.
On this page
All Partners (Certified Partners (CP) 5* or 3*/Associate Partners (AP)/ Star*AP) may raise a query stating that they have not received backend commission or received less commission.
L1 Team - Need to validate below details before escalating the issue to L2: -
โ Serial numbers to be mentioned in the mail for validation
L2 Xperts Offline (P&B) team, will validate with the serial numbers on various cases and will reply to Partners for the commission not received / received less backend commission.
Product BSS -> Commission >> Commission Not Received
L1 Team: 1 BHrs
L2 Team: 4 BHrs
L1 Process Flow
L2 Process Flow
L1 Team
Case 1: ย Query from Partner on Less /No backend commission received without serial number details
Dear <Partner Name>
Thank you for writing to us regarding less or no Backend Commission Received.
Please share the Tally Serial Numbers for which you have not received backend commission or received less commission for further validation at our end.
Case 2: Partner wants to know the reason for Less / No backend commission received (shared Serial Numbers).
Dear <Partner Name>,
Thank you for writing to us regarding less or no Backend Commission Received.
We have escalated the ticket to Systems and Processes Support team. You will receive personal assistance from us (usually within 4 business hours).
L2 Team
Xperts desk โ Portal & Backend team will validate various check lists for the concern raised on Less / No backend commission received and mail the details to Partners.
