https://help.tallysolutions.com/docs/faqs/faq/faq-tally-application-setup-usage.htm

Tally Application Setup and Usage - FAQ

Some of the commonly asked questions about Tally application setup and usage are answered here.

1. Increasing Font Size in Tally.ERP 9

The font sizes in Tally.ERP 9 are set to match all the menus/ toolbars. However, if you wish to increase the font size, you may set the same in the windows display properties.

To increase font size in Tally.ERP 9

1. Right-click on the blank desktop area, click Properties in menu displayed, and then click Settings.

2. Select Advances and click DPI settings.

3. The DPI settings would be Normal Size (96 DPI) by default

4. Change the DPI settings to Large size ( 120 DPI )

5. Click Apply, and then click OK to save the changes.

Tally.ERP 9 will display fonts of bigger size.

2. How to check Ping Speed in System?

You can check using command prompt.

● From Desktop > start (Press windows key)

● Run > Type cmd as shown below.

Note: In case the system does not have administrator rights, from Start, type command > Right click and Run as Administrator .

● Type Ping server name/IP address (Test) -t e.g.:- Ping –t 10.21.18.21

Note: Ensure that the ping speed is less than 3ms and there is no variation in the speed.

3. Error Codes and Description

4. Creating a Custom Paper Size in Windows 7

You can define a page size based on your requirements.

1. Go to Start > Devices and Printers .

2. Click a printer in the list, and then click Print server properties. The Printer Server Properties dialog box appears.

3. Check the box for Create a new form.

4. Give the new page size a unique and descriptive Form name (Eg. 8.5x12, My Custom Size, and so on.)

5. Select Metric or English units as required.

6. Define the page size with the dimensions for width and height.

7. Click Save Form .

8. Click OK .

The new size created will now appear in the Forms list of Print server properties.

5. Recommended System Configuration for Tally.ERP 9

To install Tally.ERP 9, you require administrator rights (Create, Write, Update, Modify and Delete permissions). If you are using multilingual features, ensure that the operating system supports multiple languages. The Hardware requirements and Operating system required for a Client-Server and a standalone computer are provided under the following sections:

● 64 bit - System Requirements for Tally.ERP 9 Silver & Gold Edition

● 32 bit - System Requirements for Tally.ERP 9 Silver Edition

● 32 bit - System Requirements for Tally.ERP 9 Gold Edition

64 bit - System Requirements for Tally.ERP 9 Silver & Gold Edition

Particulars	Recommended Configuration
Processor	1.8 GHz x86-64 architecture Intel Pentium, Core2 Duo, Dual Core, Core i3,Core i5, Core i7 equivalent or above.
RAM	4 GB or more.
Hard Disk	150 MB Free Space to install the application (Excluding Data).
Monitor Resolution	1024 x 768 or Higher*
Operating System	64-bit editions of Microsoft XP/Server 2003/Vista/Server 2008/Windows 7/Windows 8/Server 2012

32 bit - System Requirements for Tally.ERP 9 Silver Edition

Particulars	Recommended Configuration
Processor	Intel Pentium IV Processor with 1.7-3.0 GHz/Dual Core Processor with 1.86-3.2 GHz/Core2 Duo Processor 1.86-3.6 GHz is the minimum recommended processor.
RAM	1 GB or more*
Hard Disk	150 MB Free Space to install the application (Excluding Data).
Monitor Resolution	1024 x 768 or Higher*
Operating System	Windows 98 / 2000 / ME / XP / Server 2003 / Vista / Server 2008 / Windows 7 / Windows 8 / Server 2012

32 bit - System Requirements for Tally.ERP 9 Gold Edition

Particulars	Recommended Configuration
Processor	Intel Pentium IV Processor with 1.7-3.0 GHz/Dual Core Processor with 1.86-3.2 GHz/Core2 Duo Processor 1.86-3.6 GHz is the minimum recommended processor.
RAM	1 GB or more*
Hard Disk	150 MB Free Space to install the application (Excluding Data).
Monitor Resolution	1024 x 768 or Higher*
Operating System - Server	Microsoft Windows 8/Windows 7/Vista/XP/Windows Server 2003/Windows 2000 Server
Operating System - Client	Windows NT / ME / 98 / 2000 Server / Server 2003 / XP / Vista / Windows 7 / Windows 8

Note: *Tally.ERP 9 will work on lower configurations too; however, we do not recommend the same.

6. Difference between 32-bit and 64-bit versions of Windows

The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large quantities of Random Access Memory (RAM), more effectively than a 32-bit system.

For more details, refer to description of the differences between 32-bit versions of Windows Vista and 64-bit versions of Windows Vista online .

7. How can we start Tally application automatically on Windows/System startup?

Given below is the procedure to configure to start Tally automatically when Windows starts:

1. Click the windows Start button > All Programs > Right Click on All Programs > Go to Open > Click on Open > Go to Programs folder > Open Startup Folder.

2. Now Open Tally folder > Right-click on Tally Application and then click on Create Shortcut. The new shortcut appears in the same location as the original item.

3. Drag the shortcut into the Startup folder:

4. Now Tally application shortcut is available in Startup folder:

Next time when you start the system, with windows the program Tally will also run automatically.

8. Simultaneous use of 32 and 64-bit versions of Tally.ERP 9

Yes, both 32 and 64-bit version of Tally.ERP 9 can be used if you are running a 64-bit version of Windows Vista or later.

9. Prioritising LAN Network

You can instruct your system to connect to internet over Ethernet network when it is available and switch to wi-fi when cable is disconnected.

1. Click Start .

2. Type View network connections in the search field and press Enter . The search list appears as shown below:

3. Click View network connections .

4. Click Advanced in menu bar and then click Advanced Settings .

5. Select Local Area Connection and move up for top priority.

10. Tally.ERP 9 displays checking balance progress bar and stops responding while loading a company. Why?

Cause

This problem occurs when you are using FIFO and Last Purchase Cost stock valuation methods.

Solution

If you are using FIFO and Last Purchase Cost stock valuation method, it will take time to open the company.

11. Tally.ERP 9 'hangs' when I open the Application

One of the most likely reasons is that you have logged in as a domain user and do not have sufficient permission to invoke the EXE.

To resolve,

1. Login as local administrator

2. Right click on My Computer > Manage > Users and Groups > Groups

3. Right click on Administrator under Groups and select properties

4. Add Domain Users as member of administrative group (E.g. Shivadomain users).

12. Why does the Tally screen immediately close after double clicking on the Tally icon?

This may happen due to corruption in Tallysav.tsf and printer drivers.

First delete Tallysav.tsf file and then open Tally. In order to do so, right click on Tally Icon > go to Properties > select Find Target > delete Tallysav.tsf.

Incase the difficulty still persists, delete all the printer drivers and check the same.

13. Tally Hangs on Exiting a Report

This error occurs due to corruption in the user profile in your machine. You can solve this issue by creating a new profile on your machine.

1. Go to Control Panel > Users > Manage Accounts > Create New Account .

2. Restart your machine.

3. Start Tally.ERP 9.

Alternate Solution

Go to Gateway of Tally > F12: Configure > General > set the option Tally alert using beeps to No .

14. Tally.ERP 9 has encountered a problem and need to close

When a user performs operations that require Internet connectivity and the speed of internet is low, the error message “Tally.ERP 9 has encountered a problem and need to close. We are sorry for the inconvenience" appears.

Solution 1

In a multi-user scenario, ensure the following is done before opening Tally.ERP 9:

● Ping speed between client and server is within 3 milliseconds.

● All network users are provided with full control to the Data Folder.

● Unwanted services, if any running in the server are uninstalled or stopped.

Solution 2

● Open Tally.ini file from Tally.ERP 9 folder

Note: Tally.ini is a file in which the configurations of Tally.ERP 9 can be altered.

● Set Default companies and User TDLs to No . The modified Tally.ini file appears as follows:

● Restart Tally.ERP 9.

Solution 3

● Open the Task Manager and locate tally.exe under the Processes tab.

● Right-click tally.exe and select End Process Tree .

This will ensure that the application is closed if it is running in the back end.

● Restart Tally.ERP 9.

15. Using Tally in Wi-Fi Environment

Tally.ERP 9 and Tally.Server 9 can be used in Wi-Fi environment. However, the speed of data access may need to be compromised. The speed will differ based on the bandwidth and volume of data.

What is Wi-Fi

Wi-Fi is a facility that makes use of radio waves to transmit information between devices wirelessly within a particular area. The computer should have a wireless adapter that will translate data sent into a radio signal. This same signal will be transmitted, via an antenna, to router.

Wi-Fi uses 802.11 standards.

802.11 standards

802.11 is required for implementing wireless LAN in the 2.4, 5 and 60 GHz frequency bands. They are created and maintained by the IEEE LAN/MAN Standards Committee (IEEE 80

Versions	Frequency	Data rate in ideal condition	Indoor Range	Outdoor Range
802.11a - 1999	5 GHz	54 Mbps	35 mts / 115 ft	120 mts / 390 ft
802.11b - 1999	2.4 GHz	11 Mbps	38 mts / 125 ft	140 mts / 460 ft
802.11g - 2003	2.4 GHz	54 Mbps	38 mts / 125 ft	140 mts / 460 ft
802.11n	5.4 GHz	300 Mbps	70 mts / 230 ft	250 mts / 820 ft
802.11ac	5.4 GHz	1.3 Gbps

*More versions are available

Wi-Fi Setup

A Wi-Fi setup can contain routers, access points, adapters switches, and so on. In addition, controllers can be used for security and seamless experience.

Setup done in smaller offices

Setup done in bigger office

*POE -Powered Ethernet

The above setup can be over the same Subnet or over different Subnets. If the setup is over a single subnet, then, the user having access to the Wi-Fi Access Point will have access to all the systems. Hence, based on the security requirement, the Access point can be on a separate Subnet also.

Encryption

The different encryption methods are WEP (Wired Equivalent Privacy), Wi-Fi Protected

Access (WPA) and Wi-Fi Protected Access II (WPA2)

Drawbacks of Wi-Fi

In Wi Fi, the speed of usage is affected by multiple factors such as-

1. The bandwidth is divided by the number of machines connected.

2. The bandwidth depends on the activity performed in the system (e.g. – using ftp/http/ download of file, etc.)

3. Distance between the Access Point and the system affects the speed.

4. Obstructions like wall and furniture further reduce the signal strength.

5. Wi-Fi connections can be disrupted by having other devices that use the same frequency as Wi-Fi in the surrounding area, like microwave, Bluetooth, wireless phone, etc.

6. Wi-Fi is half-duplex. i.e. data transmission is in one direction at a time.

16. Increasing Virtual Memory in Windows 7

You can change the virtual memory size in Windows 7.

1. Go to Start > Control Panel > System and Security .

2. Click View amount of RAM and processor speed .

3. Click Advanced system settings .

4. Click Advanced in the System Properties screen.

5. Click Settings under Performance .

6. Click Advanced in Performance Options .

7. Click Change to view the virtual memory options.

8. Uncheck Automatically manage paging file size for all drives in the Virtual Memory screen.

9. Select Custom Size .

10. Enter the required Initial size (MB) and Maximum size (MB) .

11. Click OK .

17. Publishing Tally application on Citrix Server

In order to access an application, customer has to publish it on the server by means of Citrix Management Console.

1. Choose Start > Programs > Citrix > Citrix Management Console .

2. In the Log On to Citrix Farm dialog box, select the server you want to publish to, and then type your Citrix Administrator credentials.

3. In the Citrix Management Console dialog box, expand the Applications tree .

4. Right-click Application, and then click Publish Application .

5. In the first panel of the Application Publishing Wizard, type a display name (for example, Tally) and a description of the application (for example, Tally.ERP 9) that you want to appear on the web interface and other client interfaces.

6. Click Next.

7. In the next panel, click the Application option.

8. Click Browse to select the application you want to publish (for example, Tally.ERP 9.exe).

9. Click Next.

10. On the Program Neighbourhood Settings panel, click Next .

11. On the Specify Application Appearance panel, make any changes to the application resolution, and then click Next.

12. On the next panel, if you want to enable audio, click the Enable Audio option.

13. Click Next.

14. On the Specify Application Limits panel, click Next.

15. On the Specify Servers panel, in the list, click Citrix Server, and then click Add to move it to the Configured Servers list.

16. Click Next.

17. On the Specify Users panel, if you want to specify users who can run the application, clear the Allow Anonymous Connections option, and specify the users you want to allow.

18. Click Next.

Note: To access the shared data you will have to give permissions to citrix users and domain users as applicable.

19. On the Specify File Type Associations panel, click Finish.

The wizard finishes and the application is published.

Using Tally on Client Computers

Once Tally is published on the server, the Citrix MetaFrame client computer can establish a connection to it.

To add a new connection

1. Choose Start > Programs > Citrix ICA Client > Citrix Program Neighborhood .

2. Select Add New ICA Connection to open the Add New ICE Connection wizard.

3. Click Next to proceed through the wizard.

4. Log into the server running Citrix MetaFrame to use Tally.ERP 9.

To run Tally.ERP 9 by using Citrix Web Interface from a client computer

1. On the computer you want to use to access Tally, open Citrix Server Web portal by using web browser (for example, http://editcitrix.corp.tally.com).

2. If you have not yet downloaded the Citrix Web Interface client on this computer, you will be prompted to download it. Follow the on-screen instructions to download and install this application.

3. Log into the Citrix Web Interface client.

4. In the Web portal site, click the application icon for the Tally.ERP 9 application you want to run.

To access published Tally by using Citrix Program Neighborhood client

1. Run the installer file ica32.msi on the computer you want to use as the Citrix Program Neighborhood client.

2. Following installation, double-click the Citrix Program Neighborhood icon on the computer desktop.

3. In the File menu, click Custom Connections Settings.

4. In the Connection tab, do the following:

Verify that the Network Protocol Connection is set to HTTP/HTTPS.

● Verify that the Server Group is set to Primary .

● If you want to add an address list, click Add and follow the on-screen instructions.

● Click OK.

5. On the computer desktop, double-click Add ICA Connection.

6. Set the connection type to Local Area Network, and then click Next.

7. On the next panel, do the following:

Type a description of the ICA connection.

● Verify that the Network Protocol is set to TCPIP/HTTP.

● Click the Server option and type the server name in the text box.

● Click the Published Application option.

● In the list, click the name of the Tally application you want to run.

● Click Next.

8. Select a view for the published application, and then click Next.

9. On the Encryption Level panel, click Next.

10. Type your user credentials, and then click Next.

11. Verify that the Windows colors are set to Default, and then click Next.

12. Click Finish.

Note : ODBC will be enabled for the user who has opened the first instance of Tally. For users other than the first user who invoke tally, ODBC will not be enabled.

18. Table Search Capability in Tally.ERP 9

The current Table Search capability in Tally.ERP 9, allows the user to highlight a particular set of Names based on the search text entered in the field. The text is searched from the beginning of the names in the list (This type of search is called “Starts with” search) and search is applicable only to the first column of the table/list.

Example: Stock Item search in Sales Voucher

In the above case, names are searched based on the text entered – N, in the Name of Item field and search is applicable only to the first column (Name of Item) in the table. Even after the relevant names are searched and highlighted, all the items (not required) are also displayed in the list/Table.

Let’s take scenarios,

● Where there are large numbers of names in the list/table and it is impossible for the user to remember the starting characters of the names. He may remember only a part of the name which he wants (required) to search.

● After search, display only the relevant names based on the search text and not all the names in the table/list.

The current search capability doesn’t support the above scenarios. To provide Quick and flexible search, the table search capability in Tally.ERP 9 has been enhanced.

New Search Capability – “Contains” Search

The latest enhancement to table search allows the user to search a text from any part of the item name which appears in the list. The table keeps on narrowing down and displaying only those names which fulfill the search criteria. Now it is also possible to specify whether the search criteria should be applicable only on first column or all columns of the table.

Enhanced search is based on the configuration settings. To configure table search,

Go to Gateway of Tally > F12: Configuration > General

The following Configuration options are provided,

1. Use ‘Reducing List’ for Tables (‘Contains’ Search) : To allow the user to search a text from any part of the name that appears in the list. The table keeps on narrowing and displaying only those names which fulfill the search criteria.

2. Apply for all Columns : To specify the search criteria should be applicable on first column or all columns of the table.

Let us now see the New Search Capability of Tally.ERP 9

3. Example 1: Stock Item search in Sales Voucher. Based on the search criteria the table /list is displays only those item names which fulfill the search criteria.

4. Example 2: Search based on the Stock Quantity displayed in the second column.

Tally.ERP 9 displays all the stock items containing Numeric 4.

19. Server Port 9090 is Already in Use or is Blocked

Use another port and replace the port number in the Tally.ini file with a valid TCP/IP port number ( For example , 10000, 15000, etc.)

20. Troubleshoot when TallyHelp is not opening from Tally.ERP 9

TallyHelp may not open if, Alt+H is set as the shortcut key for any other applications, or the default Web Browser is not set for your system.

To troubleshoot this issue:

● Check and set the default Web Browser for your system.

● Click H : Help using Mouse.

● Check if Alt+H is set as the shortcut keys for any other application, and change it as required.

21. Error Code - 6631

This error occurs when Tally.ERP 9 failed to add key-value into memcahced server.

Internal Error! Please contact Tally Solutions for assistance.

Escalate the issue to next level. Issue will be solved from Backend team.

22. ERROR: Variable (LINEERROR) is undefined. Could not set 'SVCurrentCompany' to <server company></LINEERROR>

Cause

This error occurs if the company has not been chosen on the Server.

Solution

Choose the company from Gateway of Tally on the Server.

23. Significance of the Progress Bar

With the release of Tally.ERP 9 Series A Release 3.0, the Progress Bar has been introduced, that appears in a Multi-user/Gold edition only when a user is saving the voucher and another user is accessing any report.

The progress bar indicates that Tally.ERP 9 is processing the read request to generate the required report and holding the save process. On completing the read request the voucher is saved and the progress bar disappears.

In the earlier releases of Tally.ERP 9, the entire process was indicated by a clock appearing on your screen .

24. Hotkey to minimize the Tally.ERP 9 Window

In the Gateway of Tally , press Alt + Space . Select ‘ Minimize ’ from the pop-up menu for the Tally window to be minimised. You may also use the keyboard by pressing [ Alt+Space and then press N ].

25. Error Code - 6632

Cause

Fatal Error - Failed to remove key-value from memcahced

Display Msg: Internal Error! Please contact Tally Solutions for assistance.

Solution

Need to escalate the issue to next level. Issue will be solved from Backend team.

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